Overall Ratings & Reviews CityHome Aparthotel

Entry is around the back of the building, looks tidy from the outside bur inside is very dated,. The cover for the beds was worn and with holes. They provide a kettle but you have to unplug the fridge or tv to use it, and the only plugs accessible means you have to put the kettle on a stool. Well in need of a bit of a makeover. Situated on the edge of city 15 mins from a nearest metro station, but does have a good bus service.

You get what you pay for - the place was dirty, we saw nail clippings on the table. AC did not do much. Overall a pretty run down place.

The general condition of the hotel have gone down significantly over the last few years. The room was in disrepair- closet falling apart, headboards worn out to the point that seemed more like an cheap motel. The bedding and pillows were of poor quality and there were spare pillows and worn out duvets just shoved in the closet (no spare linen for either of them). Some towels were OK but some were worn thin and with holes. The floor was just dirty. Check in was fine and receptionists we encountered were very friendly and informative but the rest was just blah...

The app was big enough for us

All good for a night syay before flying out of Sofia. Good underground parking space but be careful of the high kerbs as it scraped the bottom of the rented car.

Very good 👍

The room was not clean properly. It was smelly. In my last day in the hotel the door could not be open from the inside. I called receptionist to unlock me and I had to wait 15 minutes. The door wasn’t fixed until the end of my stay. The following morning the staff unlocked me again to get out. Do not recommend!!!

Place were very clean inside room , pleasant house keeping every day . Areas outside is not much fun or stuff to do like restaurants. If you need to stay for a work meeting somewhere that is close to airport and downtown Sofia it’s a good location!

We needed multiple sleeping places and chose this aparthotel for its location which was good for what we needed. The apartment was quite outdated with some broken and rusty furnishings which can be tolerated in most cases but at least some things need to be fixed/replaced. There was a broken mirror on the wardrobe in one of the bedrooms which made it impossible to open the wardrobe without risking cutting yourself and my little nephew did CUT his hand while trying to open it. This definitely needs to be replaced to remove the danger! The lift was not working when we were checking in but it was fixed afterwards. There is free parking on the street close to the hotel. As we needed to also use the sofa for sleeping, when reserving the apartment, I asked that stuff for sleeping is provided for the sofa too. When we checked in such was not provided so I asked again. Then I had to ask for the third time and was promised that such will be left in the apartment before we come back at night. When we came back at night I had to ask the guy at reception yet again to which he started yelling at me that 'he is not a house maid and that there are no pillows and pillow cases left'. This was extremely rude and unprofessional behaviour. I would NOT stay again here. It's not a decent place even for a one night stay.

This was our second booking within two weeks! Again not ones our room was cleaned despite putting the sing on the door. We had to buy our own toilet paper since no one cared to visit the check on our apartment. Kitchen wear was poorly washed covered with stains and fingerprints. Avoid!

Not ones our room was cleaned despite putting the sing on the door. We had to buy our own toilet paper since no one cared to visit the check on our apartment. Kitchen wear was poorly washed covered with stains and fingerprints. Good location is the only thing worth mentioning! Avoid!

Booked a studio with balcony end up getting a smaller room with roaches in it and management kept on delaying to change the room . Always had to talk to the manager who was never at the property . Bed sheets and duets were smelly and bathroom door didnot even close . Water floods out everytime after shower .

*Convenient location (for our needs). *On-site parking at a reasonable price. *Friendly staff. *Great view of Vitosha mountain.

Great place to stay , very clean and lovely receptionist lady Will come back there soon

We arrived at 2am in the morning on 23/06/20 and we had only 5h and 30 min time to sleep but we could not sleep at all. There are people above our room (which was 102B), they were really noisy all night long. Around 3:30am we asked the receptionist if he can cahnge rooms but he said NO. At the end we could not sleep at all... :( At the next day, we had to do a lot of things and we wrere really tired!

Nice property in the city centre.

The room itself was nice and clean, a with newish decor, I also liked the electric kettle, at last I saw one in a Bulgarian hotel! However, I circled around for almost an hour because the hotel was impossible to find and the locals didn't know about it either. There was no street sign with the hotel street name and the hotel itself is hidden between residential buildings and trees so you can't see it. The hotel staff should've acknowledged the area's lack of street signs and should've put some directions for visitors to find the hotel. I asked the reception guy "Where is the street sign for the hotel street?" and he responded with great confidence "I don't know". What a smart answer! Another one said to me "You don't use navigation?" Well, not everyone is glued to their smartphone for everything, and not everyone uses mobile navigation or has mobile internet. Even if they do, that doesn't replace the hotel's responsibility and usual business practice to post directions because the hotel staff know very well that the hotel area lacks any street names and it will be very difficult for visitors to find it. There is a reason why in general street names exist in almost any place around the world and why hotels put "How to find us" directions for all their guests. The staff's response was that they are planning (?!) to put signs for their hotel. Hello! You should've done that before you opened the hotel for business! Catch up with the rest of the civilized world

Really nice, staff was helpful and very enthusiastic. only problem was there was no rubbish bin in the room so i used the one in the bathroom. other than that really pleasant stay

Clean and nice, though lights are very dimmed and it was hard to find electricity outlets, the blinds are old and retains one position. No breakfast but every thing i needed was there , and it was easy to find from the airport.

Our stay was only for one night but it was bad enough, the only positive was the receptionist when we arrived he was polite and helpful , the room was in bad condition the second room was even worst bugs was walking around the air-condition was not working. The night receptionist and next day the receptionist in the morning looked like they were in bad mood and they were not polite. This hotel is not recommended