Overall Ratings & Reviews Ethiopian Skylight Hotel

Top hotel in Addis Abeba and main city spot for business. Second trip stayingbhere and will come back again.

Loved my stay.

Good customer service Staff they wonderful job and they are very friendly and staff they are helpful

Over charging guest when we already paid for room type I will never staying at this hotel

Decent nothing special.

The hotel itself is fine and there are some nice staff, but they really need to work with some of the others who were quite rude and not helpful. They also sometimes would give contradicting information. One day we were told to go to breakfast in a certain restaurant and the next day when we went there they said it was "only for business class" It is listed as pet friendly - but when I got there they tried to charge me double what is on the hotels.com website (and only agreed to the advertised price when I showed them the website) Also as a pet friendly hotel, I was told I couldn't let my dog walk across the lobby (on a leash heading back up to our room) - quite rudely. Another time I was carrying him back into the hotel and was told "you can't bring it in here" before anyone even asked if I was a guest. As I said, some of the staff are very nice and helpful, but others, especially with the security team, really need some skills, attitude, and how to deal with guests upgrading

The service was good, the room was clean and everything worked well in the room. I would definitely stay agian. Small things to improve. We stayed on the 8th floor and we were told to use the 9th floor breakfast lounge. The key to the elevator would not let us go beyong the 8th floor. When we talked to the receptionist they had to have the approval of their supervisor to give us a different card for us to use the elevator to go to the 9th floor to eat breakfast. Again ,we asked if we can have late check out. We were given the same reasoning " have to have THE supervisor's approval '. Give the employees some discretion. These maybe small inconveniences, but If I have to wait for a supervisor's approval for every little thing it becomes annoying.

There are actually two hotel buildings. The place can get crowded and eating options can be limited (unless eating is based on drinking beer). Breakfast is excellent, almost worth skipping a meal.

Nice place

amazing keep it up

5 star hotel in Addis in a great location close to the airport. All services are top notch

The hotel is nice, rooms are spacious and there are many restaurants on the property and closeby. The price of food is reasonable, and it is located close to the airport. Sometimes it get too crowded.

Property seems new, clean, and safe. Nice breakfast spread, and other dining options. Be prepared to sleep without the AC while the controls was in my room, the AC was not on when i needed to be on, and they dont pick up the phone at the reception. Otherwise my stay was great

Safety and proximity

I loved hotel amenities, choice of different restaurants, excellent customer services. Generally, a very good place to stay.

Abaoulate perfect one night stay. Front stuff, restaurant including our traditional fasting, international menu were all just perfect. I can't remember all the staff names but we would like to say thank you to all. Meron from the traditional restaurant, mahie from front of reception and all the rest, thank you for your great hospitality and attention.

Hotel is ok but unsafe to walk & drive around the city

The first thing that catches attention at the Ethiopian Skylight Hotel is its cleanliness. Every corner shines, showing that the staff pays careful attention to detail. Clean rooms create a welcoming atmosphere and allow guests to relax without worrying about their surroundings. For instance, many visitors have praised the housekeeping team for keeping everything spotless, which is essential for a comfortable stay. A clean hotel enhances the overall experience, making guests feel valued and respected. Customer service at the Ethiopian Skylight Hotel is nothing short of exceptional. Staff members greet every guest with warm smiles and a willingness to help. Whether it is checking in, answering questions, or providing recommendations, the staff goes above and beyond. For example, a guest once shared how the front desk staff helped them find local attractions, making their stay even more enjoyable. This level of service creates a friendly environment that makes guests feel at home. The dining experience at the hotel also deserves praise. The restaurant offers a variety of delicious dishes, showcasing the rich flavors of Ethiopian cuisine

The receptionist

I expected more from this hotel but was restricted from using the hotel amenities, such as the pool and spa. If you are a pregnant woman looking for a relaxing time, I recommend you do not stay here as you will not be allowed to use the pool or receive any spa treatment- not even a simple head or foot massage. I was looking forward to using the hotel amenities and feel it was money wasted that I was only able to try the restaurants, which I could have tried without staying here. The room was clean with a bathtub, I had to stay in my room majority of the time. The staff are not flexible in serving their guests and should better learn how to improve the guest experience.