Staff a little rude, and not explain in English hotel stay procedures or detail.

Great staff st frint desk

Staff was excellent and very courteous. I even borrow iron and water heater from them. Location is excellent. Only downside is that the rooms are very small.

Room was very clean, bed was comfortable and room was very quiet. Staff were very friendly and helpful. Very handy location near the bus station.

Tourism before moving on. It was a Budget Hotel so we did not expect luxury. It did exactly what we asked it to provide. Neat tidy, quiet a good nights sleep and a sufficient breakfast and helpful staff.

Room very very little. And the shades broken

Convenient garage but difficult turn

Stayed there for work. Very convenient and walkable to the Eskalduna conference center and the old town. Very good breakfast, friendly staff.

I found the location to be excellent- within a comfortable neighborhood, close to the tram and to Bilbao Intermodal. The night desk clerk is an angel! He resolved my booking issues, got me checked in at 4:30 am and gave me fresh coffee while he worked his angel magic.

Parking was easy, everything is in walking distance. Room was clean, bed was comfortable and room was quiet. Can go to shopping and attractions on the bus and if you are young can definitely walk there. Staff was very nice, attentive and accomodating

Reception staff were very friendly and helpful. The room had everything i needed but could have been a bit lighter . Had to get my torch out to see into my suitcase! Would happily stay again.

Great location for Football stadium. Which is the reason I chose this place. But its way overpriced for what you get. £130 per night for a room that doesnt even have any usb charge points for phones and laptops means bringing adapters and chargers.I would describe the hotel as a very basic 2/3 star.

Loved everything, it was simply great

I stayed here with a number of friends for a cycling trip. The rooms are comfy with good aircon but the best thing about this hotel is the staff. The reception staff couldn’t have been friendlier or more helpful, great recommendations for restaurants and help with anything we needed.

Arrived late into Bilbao before heading to San Sebastián. Ideal hotel for getting our heads down. Basic but that is all we required.

Unbeatable value for money. I liked the functional and minimalist design of the rooms. The breakfast service was perfect. The staff's attention and friendliness were impeccable. Highly recommended.

It locality to where we wanted to be

Hotel was very nice for a 2 night stay, basic, but very modern and clean It was very expensive for the facilities provided, but I was there to see Spurs in the Europa League final, so demand was very high A nice touch was the key ring momento left in our rooms

Excellent stay.

Everything splendid