Great location next to waterfall and close to centre of town. The hotel buildings and rooms are much better than the website pictures. Enjoyed the pool, spa and breakfast and even had a massage. Really enjoyed our stay.

The rooms are outdated. They rooms get muggy and hot during the day. I don’t understand for an expensive hotel for the area don’t even have ac/humidifier . The only thing we like was the staff. They were cordial and helpful.

Hotel with everything you need. Nice spa.

Such a wonderful location with a beautiful view of a waterfall that is lit at night and the staff was just as wonderful! Very friendly and welcoming. Location was perfectly centered in the downtown. Definitely suggest you stay here! Very clean, close to all the attractions, and there’s two restaurants on the property with great food. Will definitely stay there again.

Excellent location across from waterfall and walkable around town. Spa was wonderful!

Staff was helpful, room was decent

Property is located next to the Cascada de la Virgen but very close to the main square and the Cathedral. Facilities are in good condition, lobby and restaurant really nice. Food was excellent and massages in Spa were great! We’ll be staying here next time.

Walk distance to every thing

Property was wonderful and staff where super accommodating. Wonderful views and breakfast was superb.

Excellente Servicio al cliente

Everything was lovely. We had a fabulous time

Estuvieron amable

I did not realize that I booked the smallest room with the worst location on the property. The room size was ok, bed was comfortable. The bathroom was so small there was not even room for a toilet paper holder. We were adjacent to a walkway and parking lot so the room with no air conditioning ended up being a bit noisy at night. We had access to the hot-tub and steam room which was nice and breakfast was good. The staff was friendly as everyone in Ecuador seems to be. If I did the trip again I probably would not go to Banos, the town was larger and less quaint than I expected.

Breakfast same everyday ! Low water pressure in the shower. NO ELEVATOR

Pool

We stayed here for two nights. It was just ok. Don't expect anything over the top considering how much you're paying. Breakfast is traditional Ecuadorian food. The hotel is close to all the downtown festivities and shops and is directly across the street from the city's main waterfall. We stayed here the weekend of Palm Sunday. The city was crazy with people, especially outside of the hotel. So, if you stay here that particular weekend, be prepared to be awakened very early (4am) in the morning with hundreds of people who have come to bath in the hot pools and waterfall.

The location of the hotel is excellent: next to hot springs and five minutes walking to the town center. The buildings are old but functional and the rooms are suite type. There are onsite restaurants and many excellent restaurants nearby.

No

The room is very small including the bathroom, the food at the buffet simple with no taste. The spa in general with no supervision, little kids with pampers on the jacuzzi.

Spa area was small and not very usable.