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The bed was very soft and not comfortable, the bedding didn't fit the bed too small, no soap in the bathroom, no Aircon or fan in the room, The breakfast was adequate.

Location was poor and cannot be categorized as an airport hotel. It was too far. A rickety car was provided to carry us to the hotel. The bed was too soft and uncomfortable. The neighborhood was noisy throughout the night.

Eficient check in, clean room, airport transfer provided

Staff was friendly and accommodating. Restaurant had good food. Room was comfortable, but AC did not work. I will go back and give the hotel another chance.

Always a great stay. The feeling of being in a locally run 'real' Nairobi Hotel never wears thin.

Pleasant staff. Clean room. Was surprised that the kitchen was open 24/7 and served fresh meals. Included breakfast was scrumptious. Surrounding area was quiet at night. Bonus was the free airport shuttle which was a lifesaver. Will definitely return.

The staff were great, the rooms were clean and well maintained. Breakfast and transportation was all great.

Room was spacious and had everything we needed. Staff was helpful and accommodating. Restaurant was delicious and available for an early breakfast. Airport shuttle was included which was excellent. Would definitely recommend!

The room was clean. Staff were friendly and professional. They were helpful to my needs during my stay. However, there was a mishap when sending a shuttle to pick me up. The management did an excellent job in making a board with my name. Unfortunately, I was not able to see it. It was not displayed where I could have notice it. I did not see the messages that were sent to me on my phone until much later. I had to pay for a taxi to take me to the hotel.

Is great stay in preparation to fly. Have a weighing scale. Was relaxing while waiting to travel the longer trip

Although initially being given the incorrect room, and reception struggling to find my booking. The Guest relations manager was quick to rectify the mistake and was very helpful and attentive. The upgraded room was a much better size than the original room provided. My only negative responses is the location of the executive suite being on the top floor meant that the room itself was extremely hot, and not being shown how to open the curtains in the bedroom, caused the heat to be trapped in the room further adding to the heat. This meant the room was very uncomfortable to stay in the room during the daytime. Having just two standing fans is not enough to keep a room of that size cool during the hot days.

Nice staff, bed covered to prevent mosquitoes from disturbing your sleep. Good choice of food too at the restaurant. Overall, I enjoyed my stay here. I would stay here again

Thanks

Staff was so nice and friendly, food was great in the restaurant. Room was nice and bed was comfortable to sleep in. We stayed multiple nights and it was a great place to stay near the airport. The complementary airport shuttle was one less thing to worry about during our stay

Clean room, friendly staff, great breakfast

The beds and pillows were wonderful! The hotel and grounds are very unique and beautiful. The staff was amazing. I had a 90 min massage that was fantastic and very reasonable. I have stayed a 4 different place in Kenya, two of which were brand name but this one was the best!

Yes