The service was good, maybe more type of meat product for breakfast option

Everything was 100% positive

The staff could be extremely rude and said things about me and other guests somehow thinking we couldn’t hear. At one point when a guest asked if we had been helped the staff member said to the other guest”they don’t matter”. Head lady was extremely rude when staff tried helping us or made us think they were helping us. I don’t think a good lace for any US citizen or white person. they seemed to think we couldn’t hear them and remarks they made about Guests. Slow service to any requests and I would not recommend anyone choosing this as a vacation lace. They say there is complimentary shuttle service. It was non e instant for us and we had to take buses and cans everywhere since this place is away from everything but the airport. The pool was not a place you could really enjoy as they had groups taking lessons there which took over the whole pool.

I had a very pleasant stay the staff was very friendly and very helpful.

We had a wonderful stay. The staff was absolutely amazing — friendly, attentive, and always willing to help. The breakfast was spectacular, with plenty of delicious options. Our room was clean, spacious, and very comfortable. The only small issue was that we received our room about an hour after check-in time, which was a bit inconvenient after traveling. Other than that, everything was excellent and we would definitely stay again.

The room was neglected. Lacked staff support. I WOULD NOT GO BACK THERE

Yes they courteous & attentive!

I got more than quoted

Beautiful hotel. Extremely clean n walk right to airport.

The furniture in the room had multiple stains, the safe in the closet did not work. Rooms had a musty sent to them. Both the shampoo and conditioner were empty, thankfully we had our travel packs with us. Booked only because our flight was delayed, but should have looked at the Embassy Suites instead!

Hyatt, Everything is clean and neat. But staff are not respectful. I never seen they are in happy in this HAPPY ISLAND ARUBA. BE HAPPY 😁

Everything

N/a

No. The room was not spotless and used glass was not replaced. The shower head was defective water was flowing all over the floor creating safety hazards.

The room is okay.The staff was wonderful

The stay was fine. Thanks

Carpet has to be changed/refreshed!!

Convenient

Parking garage access. Every night we returned to hotel and parked in the garage we had to walk all The way around to front door of hotel . They don’t explain at check in the parking pass

Pros: The hotel location is great (3-minute walk to the airport and car rentals, and within drivable distance to most activities on the island). The unit is clean and very spacious. Free breakfast buffet and 24/7 gym are a plus. Cons: The check-in front desk is on the 3rd floor of the building and there is not sufficient sign or instruction for the guests, which could be confusing for the first timers. The staffs responded to our requests in a timely manner in the first 1-2 days, but the pattern shifted to the negative direction in rest of the days during our stay. The front desk seemed to be always busy and there didn't seem to be enough maintenance staffs to accommodate everyone's needs (maybe due to holiday week?). The booking confirmation from the hotel claims daily housekeeping. However, our room didn't get a housekeeping service 2 days in a row, despite multiple requests made with the front desk.