This place was horrible. The only times I managed to speak to a human employee were when I had to convince them to give me the room code and whe one came to kick me out of the room. The room had a loud boiler noise CONSTANTLY. The bed gave me severe back pain from just a nap (and I dont get back pain easily). There were no blackout curtains, just transparent blinds, despite an entire wall window so lights came in through the night and other building rooms could see in, not to mention the bright lights in my face all night from outside. The only privacy was the bathroom, otherwise people outside and in other buildings could see in easily, especially at night. I got almost no sleep while I was here. I asked about hot water for the provided tea and coffee and the app chatbot said to use the electric kettle. There was no kettle of any kind in the room, I had to go out and buy something just to have hot tea. I complained about the noise and window shades and they only got back to me about it several hours after I checked out