Overall Ratings & Reviews Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

The room was different from what was advertised online. The staff was friendly and the Japanese restaurant was exceptional. Excellent vacation stay

The vacation started poorly with a 3 hour check in for my entire group. This was due confusion, short staff, miscommunication and constant interruption. We had a total of 6 room changes for various issues and some of the staff were attitudinal. However i will say that after the formal complaint was made, the hotel manager was very respectful and treated us with dignity. His team assited in room changes, booking the restaurants though the most important one we were looking forward to was canceled and therefore the birthday celebration happened in the buffet but was competing with Jamaica night...which was disappointing. Regarding the food, the jamican dishes were on point. I wont speak of any other dishes. I think they are transitioning and i would want to visit again without a group and give them another opportunity to showcase their 5 star qualities.

The property was beautiful but the food not so great.

The staff was very nice and pleasant. My accomodation was okay, not really up to my standards.

Great place for a fun time.

The staff was RUDE; My $300 glasses came up missing! Just a lot of talking and no resolution or monetary support! NEVER GOING THERE AGAIN AND I WILL ADVISE MY FAMILY AND FRIENDS NOT TO GO THERE

This property has a false advertisement as far as the adult and kids side being separate. It’s not located in Montego Bay but actually located in Trelawny(45 min from aiaprort) I had multiple issues with my room. My first room had no AC, had to sleep with no air the first night. The second room, the electricity didn’t work and the door was broken. They fixed the issues but they weren’t in a hurry to fix my issues. The food was a 5/10. The resort itself is very beautiful and very clean. It’s nice for a couple’s vacation but I was on a girls trip and didn’t have the best experience. It wasn’t terrible but it wasn’t great

The overall property was magnificent, well kept, and enjoyable. Very welcoming and a lot to do on resort. My only take away from it was the buffet restaurant. Items didn’t taste too fresh and not much of a selection. I always think all closed spaces should have more fans or windows the buffet restaurant and the sports bar was extremely warm. The flys would also help with the mosquitos. Overall I yet would rate the resort as great place and I will return. Lastly my most favorite restaurant was Zenn, the live crew were very enjoyable, and all workers were very polite and friendly.

We never left the resort so we had a great experience

No entertaining, shared buffet with families. Buffet only option in the morning, crowded, no AC.No service elevator. Got a room that connect to another noisy one. Thin walls, we could hear them all the time.

The property was beautiful, however the staff wasn’t the most attentive. Our butler didn’t provide us with our tote bag. The check-in staff was too busy talking to each other to ask how they could help us. On several occasions I found myself waiting for them to finish talking before I could request something. At one point, I just got tired of waiting and asked if they wanted us to come back. The Diamond Club ocean view suite was not ocean view. After checking in I requested to be moved to an ocean view room and showed them a picture of what I was expecting. I was told they can’t control third party pictures and if I wanted to know what their hotel looked like I couldn’t use Expedia. I then told them I also looked at the rooms in the Marriott Bonvoy app because I am a member. I was told that was not the right place to look either and that I had to look at Royalton’s app to see what their rooms looked like. I was put in a double bed instead of king which was requested. My husband and I had to sleep in separate beds while on vacation. This is the 3rd or 4th Royalton that I have stayed at(all Diamond Club luxury suites) but the 1st time I’ve had this type of experience.

I personally had a great time at the property, staff were nice, and attentive, there isn’t much to complain about other than a few small things like the water temperature in the shower going back and fourth from hot and cold. I do have to single out the employee Nabraska from the margarita bar. She made the overall experience at the property above and beyond and we hope to see her again when we come back. Thank you for the great vacation!

I would NEVER stay at this resort again. The resort itself was clean and beautiful but everything else was HORRIBLE. The dining options are horrible..

Great amenities, friendly and courteous staff. I would definitely recommend.

Average nothing more nothing less

There was a mix up with my reservation. I’ve paid twice. The electricity went out I was suck on the elevator, I paid for a romantic dinner that was nothing like it was advertised. I requested for room decoration for a birthday that was not decorated but went in my room and left my door open. Had a poolside cabana that the jets on the pool did not

The air conditioning was not great

Loved it here.

Ree Ree and Delroy were very helpful and friendly. The food was good but didn’t have ox tails. Hotel bed was uncomfortable. The spa experience was awesome. Overall, it was a nice resort.

The staff was very attentive