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Gonsala Hotel Nha Trang
Explore Gonsala Hotel Nha Trang
Overall Ratings & Reviews Gonsala Hotel Nha Trang
Traveloka (10)
Other sources (58)
9.4
Exceptional
From 10 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
8.8
Meal
8.6
Location
9.6
Service and Facilites
9.0
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Traveler Reviews Gonsala Hotel Nha Trang
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Customer reviews
L***y
7.9
/10
Reviewed 26 week(s) ago
Disappointed! I booked for my Client, and the Client complained:
- the staff was unfriendly
- the bed sheet was torn with a big hole, too sloppy
- there were 30 minutes left until breakfast time, when I went down, I saw scattered dishes, nothing left to eat.
The only good thing is the location.
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
Thank you for sharing your feedback with us. We are sincerely sorry to hear about your experience regarding staff attitude, linen condition, and breakfast service. Please rest assured that we take your comments very seriously and have already shared them with our management team to prevent recurrence. On a positive note, we are pleased that you valued our central location, and we truly hope to have the chance to welcome you back with improved service in the near future.
Warm regards,
Gonsala Hotel Nha Trang – Management Team
L***y
Staycation
7.7
/10
Reviewed 26 week(s) ago
Disappointed! I booked for my Customer, and the Customer complained:
- the staff attitude is not friendly
- the bed sheet was changed with a big hole, too careless
- there are 30 minutes left until breakfast time, when I went down, I saw a few dishes close together, there was nothing left to eat.
The only good thing is the location. I suggest reviewing the service.
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H***g
Staycation
9.7
/10
Reviewed 33 week(s) ago
Friendly and enthusiastic staff.
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DN
DOAN N. M. U.
10.0
/10
Reviewed 35 week(s) ago
The hotel is conveniently located, the rooms are spacious and beautiful. Near the beach, friendly staff. Breakfast at the hotel is quite delicious. Will be the number 1 choice if you have the opportunity to visit Nha Trang
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B***I
Staycation
10.0
/10
Reviewed 80 week(s) ago
New hotel, nice room, lovely staff. I like the swimming pool at night because the view is extremely beautiful, and up here they have delicious grilled ribs. Sitting and sipping beer with food is so chillllll
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HT
Hoang T. N.
Leisure
10.0
/10
Reviewed 80 week(s) ago
The second time I returned to Nha Trang, my family and I chose Gonsala Hotel for our vacation. The hotel is located in the city center, night market. Only 3 minutes to the beach. Delicious breakfast, enthusiastic staff. I was supported to upgrade my room!
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3 people find it helpful
Tran T. H. T.
Business
10.0
/10
Reviewed 91 week(s) ago
Hotel is very new, rooms are modern. Swimming pool has direct sea view. Staff is very helpful and nice. Great location, few minutes walk to the beach. Highly recommend!
1 people find it helpful
BT
BUI T. T. D.
9.7
/10
Reviewed 93 week(s) ago
Phòng rất đẹp và đầy đủ tiện nghi. Gia đình tôi được miễn phí nâng hạng phòng view biển trực diện, buổi sáng dậy có thể ngắm bình minh ngay tại phòng. Hồ bơi tầng 20 sạch, có cả kids club cho các bé. Nước uống tại quầy bar tầng 20 khá ngon. Buffet sáng đa dạng món, khẩu vị phù hợp với cả nhà. Đặc biệt, nhân viên khách sạn cực kỳ thân thiện, tôi luôn được các bạn cười chào đón mỗi khi gặp mặt. Nhất định chúng tôi sẽ quay lại Gonsala vào kỳ nghỉ kế tiếp.
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3 people find it helpful
H***g
Leisure
10.0
/10
Reviewed 93 week(s) ago
The hotel has just opened in the city center, central location, near the night market. It takes 1 minute to go to the beach. The room is nice, I was upgraded to a room with a sea view.
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2 people find it helpful
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