Room Mate Collection Helen Berger

Explore Room Mate Collection Helen Berger
9.8
Exceptional
From 259 reviews
Cleanliness

10.0

Room Comfort

9.6

Service and Facilites

9.8

Traveler Reviews Room Mate Collection Helen Berger

Number of reviews per page
20
40
Top reviews
John
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Perfect location. Wonderful staff
Sheraz
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Honestly we cannot fault our stay in any way at all. It all starts with the reception desk staff and they were found to be incredibly helpful and ever so friendly. I cannot recall their names but both the young man and young lady were awesome. The room itself was also fantastic. Plenty of space to move around. A really comfortable large bed with a pillow menu also available. The bathroom was also faultless with one of the best tropical showers I have ever used. We asked for a quiet room and that's exactly what we got, so we slept well. Breakfast was also great. We typically went down early when the breakfast area was almost empty. It was busier the last day but we went down much later. All of the staff there were very friendly and accommodating. The breakfast food options were also great with a menu option available to allow one to sample a cooked breakfast with varying options. Cereals, fruit, cold meats, cakes also available. The hotel also has a restaurant serving food all day. We only had our evening meal there on one occasion but it was lovely. We recommend the 'fish and chips'. The location of the hotel is great - being only 10 minutes away from both a main metro station and the Cathedral. Its a really lovely boutique hotel and we would highly recommend it for anyone looking for a lovely, comfortable, centrally located hotel in Valencia. Thanks so much for giving us such a lovely memorable stay.
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dan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lovely superior rooms , great breakfast, bar and restaurant - highly recommend!
Michelle
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

My experience was really good. The staff is super friendly and helped me on my few requests. Will totally go back whenever I’m in Valencia. Also the restaurant is great as well.
Jane
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was spotless with great amenities. The only negative was a cold tiled floor in a cold bathroom in December, no heating in the bathroom.
Consejo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent location, very comfortable & luxurious hotel room. Very attentive reception staff!
Nathalie
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very Disappointing Stay — Poor Service and Unfulfilled Promises Unfortunately, our experience at this hotel was very disappointing and fell well short of expectations. Despite being advertised as a luxury boutique hotel, it felt far more like a standard business hotel. The rooms are small, although the bathrooms are large and the showers excellent — powerful and modern. Sadly, there was a persistent drain smell coming from the bathroom that also affected the bedroom. Our family, staying in another room, had the same issue, so it seems to be a wider problem. There is also ongoing construction directly across the street, starting early and continuing late, making it hard to get a peaceful night’s sleep. The only real positives were the cleanliness of the rooms and the excellent housekeeping staff. Breakfast was decent, with good allergen information and a pleasant atmosphere, though the cooked dishes were inconsistent — the poached eggs were underdone one morning and overdone (and very slow to arrive) the next. The gentleman serving at breakfast was lovely and one of the few genuinely warm members of staff we encountered. In contrast, the reception staff were cold and unaccommodating. Before our stay, I emailed twice (once in English and once in Spanish) to mention we were visiting for my 40th birthday and asked if the hotel could do anything small to mark the occasion. I never received a reply. When I enquired about this on arrival, I was simply told, “Sorry you didn’t get a r
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Aldo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Wonderful staff
Janis
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Excellent choice!
Maryn
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Fantastic stay — and I have a very high bar!
Maria
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Hotel staff were amazing, very helpful and kind. Location is very convenient and safe.
Elizabeth
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Lovely stay.
Stephanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great little hotel with a wonderfully comfortable bed & pillows. Nice amenities and towels, too. Great decor and a good restaurant and bar.
Hayden
icon-with Partner
with Partner
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Great location, great food, great staff...
Satvir
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Excellent in every respect - the staff are outstanding, so helpful and literally treat you like royalty - room was spotless and beautiful - bathroom equipped with hairdryer and straighteners - close to town - great bar, will definitely come back - loved it !
PETER
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Great location, well presented, clean sunny rooms with a nice balcony
Dean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Great location , fantastic staff, beautiful rooms, yummy food. I can highly recommend this hotel - we loved it 😊
paul
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Liked position , wonderful staff , food pretty good. Disliked Narrow room, draft in lounge next to doors. Lift slow
James
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Robbie helped me get my parking app to work properly and that was appreciated. The pregnant lady at the reception was so nice and gracious. The staff in the restaurant and bar were fantastic. Kudos to our server Alicia. Thanks it was a great visit!
Jessica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

This hotel has a great location, friendly staff, spacious rooms, an excellent breakfast and rooftop space! Would recommend it!
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