Overall Ratings & Reviews 5 Swiss Hotel

The staff went out of their way to be helpful and my room was quiet and comfortable with beautiful plants outside the door. I enjoyed the breakfast with so many choices and the dinners were also delicious. I plan to stay at 5 Swiss again next year when I return to Rwanda.

How lucky to have chosen 5 Swiss for my stay in Kigali! This is a true gem tucked away on picturesque, quiet streets close to sites, moto taxis, and groceries/shopping. It was always a pleasure to return “home” to the warmth of 5 Swiss staff, a lovely garden, and my comfortable room. I hope to return one day!

The staff are so helpful and friendly. Enjoyed the food. Lovely clean room and comfortable bed. More like home than a hotel.

I felt at home during my first few minutes at the 5 Swiss Hotel. The staff treated me like family and I will never forget all of the wonderful people I met. Nadine, you will always be in my heart, as well as Sylvere, Mya, William. I could just keep going. Good food in the restaurant for dinners, wonderful breakfasts, and lovely grounds. A short walk to the free zone, which is great for shopping, grabbing some local food, or just walking around. Any day trips that you might want to take can be set up with the staff. Even the drivers they send you out with are helpful and kind. I highly recommend this hotel for your stay in Kigali. You will not be disappointed. I think fondly of my stay often.

All the staff were extremely friendly and helpful. My room was spacious, comfortable and quiet. The grounds are small but are filled with beautiful flowers, fruit trees and herbs. I enjoyed the atmosphere of the restaurant, with soft jazz playing and delicious food. I love the vine covered exercise area tucked in above the parking lot. There is plenty of room for drivers to pull in, turn around and exit. This was my first time staying at 5 Swiss and I plan to return on my next teaching trip to Rwanda.

Very helpful and friendly staff!!!! Great location and very calm premise. Highly recommended specially for business trips. The staff at the reception and bar are very supportive.

This property is very well located. The staff is very nice n helpful. There could be more meal options for vegetarians

My friend recommended it and the best price was on Hotels.com. It’s clean, modern and comfortable with friendly staff. Not stuffy at all. Well situated in Kigali and a good base for exploring further afield. A nice lounge and garden to drink a coffee while chatting to your friends. The bar and restaurant are reasonably priced and food is good. Breakfast is plentiful.

A gem - stay here!

Very clean property as for staff members, they make you feel like you have your own personal butler of every requests you might need.

The hotel is a quaint and cosy place with exceptional service. I absolutely loved the compound with its green spaces, there are many secluded areas one could just hang out, listen to music and read a book. Although it is small, I found it to be private and very comfortable. I absolutely loved my room, it was super clean and quiet. I got a hill view room, but unfortunately they were out of the ones with a balcony. I recomend the rooms with a balcony and will definitely get one of those on my next visit.

Friendly, helpful staff, clean room and great location

Very clean. Good service. Safe compound. Good location.

It was a nice stay. The room was clean and inviting. Checkout should be at least 12PM.

Amazing place and very welcoming. This is my second time here. First time was in 2015. I absolutely love this place. People here are incredibly wonderful and treat you lovely. Area is very safe and in walking distance to many places you want to see in Kigali. I live every single person who work here, and great respect to the owner, William.

Helpful pleasant staff. Nice room with kettle and small fridge

Comfortable room close to the downtown. Good food at the restaurant. Overall a little expensive for what you get

Delightful staff and delicious breakfast but this hotel was expensive for what it was. No pool, room was small without a view. Have stayed in 2 other hotels in area which were better value but hotel was full when we stayed and the area of Kigali is beautiful.

The staff at the hotel are it's best feature. Always friendly, helpful and willing to go the extra mile to make sure you have an excellent stay.

Only there for one night after a business trip but glad I chose this hotel. Simple but clean room with everything I needed. Enjoyed a nice meal and a beer in the evening. Receptionist was really helpful and cheerful including sorting out a good driver for me and looking after my bags before going to the airport