Overall Ratings & Reviews PrideInn Westlands Luxury Boutique Hotel

I really enjoyed my stay and would stay there again. The facilities and staff were fantastic.

Friendly and accommodating staff. This will be my first choice in Nairobi.

The staff at the Prideinn is amazing. Me and my traveling companions will definitely return. The cleaning staff and concierge staff did a great job, the restaurant is also amazing.

I liked everything about the hotel. The staff were excellent. The welcome juice was to die for. I ntended to stay longer but i was forced to move to a different hotel coz the IT department left all sports channels on mute over the weekend. And so i couldnt watch sports on mute in my room. I had to leave.

Amazing staff excellrnt service

Good location for going around in Westlands.

Thanks

Welcoming

Staff were very professional especially the front desk

Everyone was so helpful and friendly. Food was great. There is a bar next door that can get pretty lively at night with loud music so just FYI. I stayed in room 202 one night and needed ear plugs.

This small,quaint and clean hotel is located nearby plenty of malls and restaurants. There is actually a bar next door and a great Indian restaurant across from it as well. The staff and security here are absolutely lovely. Eunice at the front desk was very helpful. The restaurant had amazing chefs and food. I was blown away by the attentiveness of everyone.

No major complaints. Mostly very good experience.Just late one night when I needed some drinking water in the room, the receptionist didn’t attend phone.. infact some picked the phone and hung up twice.. I had to go down to reception at 2 AM or there about get a bottle myself . Wouldn’t recommend the hotel taxi service as it’s way too expensive. Explore options.

The front desk lady was very helpful and polite. The ambience is very nice. However, breakfast menus can be improved on.

Not so good. Too noisy at night as a result of an eaterly next door. Breakfast was not the best.

Ok and would come back to stay again. Staff were very nice.

Internet pictures were not to go by when selecting this hotel. It looked great but in real life the hotel was disgusting. In addition, I cannot believe the average guest rating scores. Lobby was small and untidy. Decor was terribly dated and even dirty. Room is sparsely furnished. It required some drastic refurbishment. Perhaps just a good scrub could do the world of wonders. Tiles, mirrors and basin were cracked. Toilet was leaking on the floor. Towels were threadbare. Toilet brush was terribly unhygienic not to mention the back of the toilet. I wanted to check out upon arrival but the hotel would not refund me, so I had to stay. Front desk staff were great in making me feel welcome. General areas were untidy with everything lying around.

Quite, secure friendly staff, near shopping center, city center airport clubs cost etc love the place ac works good

Great location.Lots of security.Super friendly staff.Very clean facilities.Great Wifi and satellite TV in the room.

Great customer service!

Location is great and easily accessible. Ac nice and cools room immediately which is great