Dear Sir/Madam, Thank you for taking the time to share your review of your stay at Savero Style Hotel Bogor. We apologize for any inconvenience you experienced, particularly regarding the cleanliness of room 719. We have forwarded your feedback to the Housekeeping team for immediate evaluation and improvement, including the room cleaning procedures, the condition of the bed linen, floors, towels, and bathroom. We will also conduct a general cleaning immediately to address any moss and ensure optimal bathroom cleanliness. Guest satisfaction and comfort are our top priorities. Therefore, we greatly appreciate this feedback as a basis for improvement so that we can provide better service in the future. We look forward to welcoming you back to Savero Style Hotel Bogor with a more enjoyable experience. Best regards, Himawan Arya Saptaji, Front Office Supervisor