Excellent property! Clean rooms & friendly staff

The hotel is beautiful and the staff amazing but read the small print. There are building works in the adjoining building and the hammering starts at 8_30. We were given a partial refund but it still didn’t compensate.

Great stay! Staff very friendly and helpful.

Excellent location, walking distance to all attractions, beach, old city and Pincho bars. The staff were amazing, and helped us figure out what tours to take and they even made all the reservations for us on line. The restaurant at the hotel Narru was also excellent and so convenient. Great menu and wonderful food. I highly recommend this hotel, will definitely rebook Arbaso if I revisit San Sebastián again.

For the price, there were unfortunately minimal amenities, lots of noise and dust due to nearby construction, and a weird sewage smell.

I really enjoyed my stay here. The staff were warm, welcoming, and very accommodating, and the hotel itself was clean, comfortable, and well-maintained. I also appreciated the excellent room service from the fantastic hotel restaurant. The location was perfect — close to many shops and restaurants, yet still quiet and peaceful inside the room despite nearby street traffic. I’d be happy to stay here again if I return to San Sebastián.

Beautiful hotel in an excellent location

nothing

Clean and luxurious boutique hotel.

Excellent stay. Beautiful and impressive hotel

Friendly staff. Nice rooms. Priced well compared to others.

This hotel was perfect for us. Excellent location in smart central area of town by the cathedral. Everything we wanted to see was in reasonable walking distance. The staff were brilliant. Very polite, friendly and helpful. Negotiating the one way system was a bit challenging. lots of smart shops around. Loved the understated decor of the hotel. Freebies in minibar a nice touch. Towels provided for the beach. Fantastic, clean sandy beach and clean sea water - not something we’re used to in England. Highly recommended hotel.

What a wonderful hotel. Exceptional staff. A beautiful location. Central for shops/station & only a short walk to Old Town

Incredible staff, perfect bathrooms. Wonderful location.

Staff was amazing! Professional and welcoming. Hotel is centrally located. Couldn’t have asked for a better location. Rooms are spacious, modern and comfortable. Restaurant is a nice touch. The hotel provides beach towel, umbrella and beach bag, which was unexpected and very much appreciated!

LOVED the design and attention to design of this hotel! The high ceilings, the light fixtures, the tiles in the bathroom... I could go on. Minimal sleek and very evidently high quality! Also lived that there was a pintxos restaurant + a more sophisticated restaurant (Narru) as part of the hotel. I also live the gym. And sauna. Some critiques are that the showers need some bleach attention, and gym equipment needs more frequent cleaning. But I'm being quite picky! Please keep up with the good work!

Enjoyed our stay at this centrally located hotel. Helpful and friendly staff. The room was modern, clean and quiet. Great shower and linens. Breakfast was good at the hotel restaurant. Great hotel overall

Excellent we enjoyed facilities and service! Recommend to stay at this hotel.

Excellent hotel in a beautiful location. Close to the old town. Wonderful restaurants around. Room was wonderful.

Great stay and would go again