People often mention about Pondok Garuda Guest House
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Distance to City Center (3)
Staff Friendliness (3)
Wifi (3)
Check-in/out Time (3)
Ambiance (3)
Soundproof (3)
Hotel Area (3)
Family Friendly (2)
Room Space (2)
Bedroom (2)
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Traveler Reviews Pondok Garuda Guest House
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Customer reviews
s***n
8.5
/10
Reviewed 31 week(s) ago
The hotel staff is very friendly, airport access is close, you can request a pick-up from the airport to the hotel with an additional pick-up fee.
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1 people find it helpful
Fidiah
Transit
8.8
/10
Reviewed 44 week(s) ago
I booked a deluxe twin room. Overall, it was very good. It functioned well, was clean, and had a beautiful mountain view.
Behind the guest house is Oishi Cafe.
However, they don't provide toiletries like soap, shampoo, or toothpaste. It's far from any shops.
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1 people find it helpful
Dodi W.
Staycation
9.4
/10
Reviewed 48 week(s) ago
Have stayed here 4 times and never disappointed, just a suggestion for towels please use big towels. Yesterday I got a small towel that the kids have. Hahahaha, but overall everything is good.
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1 people find it helpful
M***a
8.2
/10
Reviewed 79 week(s) ago
The place is noisy, uncomfortable. The service is lacking.
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1 people find it helpful
D***i
Transit
8.3
/10
Reviewed 92 week(s) ago
The receptionist is not very friendly, the room needs to be cleaned before guests check in and the glasses at the breakfast area need to be kept clean.
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1 people find it helpful
K***o
Leisure
9.7
/10
Reviewed 112 week(s) ago
Nice place, clean. Cold AC.
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Dodi W.
8.5
/10
Reviewed 124 week(s) ago
Perbaiki sistem breakfast-nya serta toiletnya diberikan pengharum. Bau-bau closet.
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Dita
8.5
/10
Reviewed 124 week(s) ago
Kamarnya bagus cuma kamar mandinya sudah perlu diperbaiki ya.
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Toto H.
8.5
/10
Reviewed 131 week(s) ago
Clean comfortable sleep well. And eat well.
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1 people find it helpful
RZ
Rifzanil Z.
8.5
/10
Reviewed 139 week(s) ago
The hotel is quite clean, unfortunately the toilet is broken (the water can't be flushed).
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lucky c.
9.7
/10
Reviewed 141 week(s) ago
The place is good, clean, excellent service. With very low prices and good facilities. I think this hotel is equivalent to 1 star. Top. Keep improving, okay?
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1 people find it helpful
RS
Rudi S.
8.8
/10
Reviewed 144 week(s) ago
Pretty good for that price.
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1 people find it helpful
Riza H.
6.1
/10
Reviewed 157 week(s) ago
We stayed three of us. No soap available in our room. We asked the hotel staff for the reason that it had not been restocked and had to wait for the manager. We asked where the manager was, apparently not at the place. We asked to try to contact via telephone, the staff said the HP manager was not active. After waiting for about 10 minutes, finally the three of us only got one soap.
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4 people find it helpful
Ishak
9.7
/10
Reviewed 216 week(s) ago
The location is easy to reach, the building and rooms are clean. The staff is friendly and fun.
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2 people find it helpful
Accommodation's Reply
13 Apr 2022
Thank you sir
We are waiting for his return to Pondok Garuda Guest House Palu
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donny m.
5.8
/10
Reviewed 216 week(s) ago
Less comfortable. Place to eat away.
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1 people find it helpful
SW
Sri W.
8.5
/10
Reviewed 217 week(s) ago
The room is big, but I don't get toiletries and sandals, the receptionist gave the wrong room key, the room was still there and someone gave it to me, inside there were still suitcases and clothes for other visitors.
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2 people find it helpful
ER
Elizabeth R. S.
5.7
/10
Reviewed 236 week(s) ago
The facilities are good, the management is not. Giving the wrong room, not being able to print the receipt correctly, emphasizing as if it was a booking error because they don't want to be blamed for not knowing who the guests are, even though there are names of people who will sleep in the booked rooms. That's it. Try to find another place to stay guys.
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2 people find it helpful
M
MUNZIR
8.5
/10
Reviewed 282 week(s) ago
Room according to the picture. this inn standard hotel. sufficient facilities. in the room also provided slippers. the condition of the room is clean, spacious, toilet, spacious but a bit dirty, especially the closet. The shower doesn't work. hot water is there. AC is not cold. Smoking area is there. The breakfast menu is sufficient. Hotel waiters are very friendly.
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7 people find it helpful
Rahmat
8.5
/10
Reviewed 282 week(s) ago
The hotel is nice and comfortable, always successful.
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1 people find it helpful
SH
Santi H.
Business
8.5
/10
Reviewed 348 week(s) ago
For the size of the guest house the rooms are quite large, clean and nice. The bathroom is also large, equipped with a shower and hot water. It just so happened that we got a room where the toilet might not have been cleaned, the toilet lid was broken and the sprinklers didn't work, so we had to flush it manually. The important thing is the room price is not expensive with all the available facilities, more services.