Dear Valued Guest, On behalf of the entire hotel team, we would like to sincerely thank you for your perfect 10.0 review score and for choosing our hotel to be part of your family holiday. We are truly delighted to hear that your husband and daughter enjoyed spending time at our swimming pool, and that you were impressed with the cleanliness standards we carefully maintain throughout the property. Your kind words are a great encouragement to our housekeeping team and all staff members. We genuinely hope to have the pleasure of welcoming you and your family back again in the near future for another memorable stay with us. Kind regards, Hotel Management Team Citygate Kamala Resort and Residence

Dear Mr./Ms. Pn,* On behalf of the entire hotel team, we would like to sincerely thank you for your excellent 9.1/10 review and for taking the time to share your positive experience on Traveloka following your recent business stay with us. We are truly delighted to learn that you appreciated the room layout and overall design, particularly the kitchenette and cooking area. These facilities were thoughtfully designed to provide both comfort and convenience for our guests, whether traveling for business or staying long-term, allowing them to feel at home throughout their stay. We are also grateful for your kind compliments regarding our breakfast buffet. Our culinary team takes great pride in carefully preparing a variety of quality dishes to ensure our guests begin each day feeling satisfied and energized, whether for work or leisure. It would be our great pleasure to welcome you back again in the near future, and we look forward to providing you with another comfortable and memorable stay. Sincerely, Hotel Management Team Citygate Kamala Resort and Residence

Dear Valued Guest Kd,* Thank you for taking the time to share your feedback on Traveloka regarding your stay with us in July 2025. We are absolutely delighted to hear that you found our facilities to be magnificent and that they contributed positively to your stay. It is wonderful to know that our property’s hardware left a great impression on you. On the other hand, we sincerely apologize for the shortcomings you experienced regarding the staff shortage, the cleanliness, and the quality of our breakfast buffet. We take your constructive feedback very seriously. Please rest assured that your comments have been shared with our Food & Beverage and Operations management teams immediately to evaluate our buffet selection, improve our cleaning procedures, and look into our staffing levels. We greatly appreciate your recommendation as it helps us target areas for immediate improvement. We hope to have another opportunity to welcome you back in the future to experience our enhanced services and dining quality. Warm regards, Hotel Management Team Citygate Kamala Resort and Residence