Citygate Kamala Resort & Residence

Explore Citygate Kamala Resort & Residence
8.9
Very Good
From 33 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

8.6

Service and Facilites

8.7

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Traveler Reviews Citygate Kamala Resort & Residence

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20
40
Customer reviews
t***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
My daughter and husband loved the swimming pool. The accommodation was clean and very good.
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Accommodation's Reply
28 May 2026
Dear Valued Guest, On behalf of the entire hotel team, we would like to sincerely thank you for your perfect 10.0 review score and for choosing our hotel to be part of your family holiday. We are truly delighted to hear that your husband and daughter enjoyed spending time at our swimming pool, and that you were impressed with the cleanliness standards we carefully maintain throughout the property. Your kind words are a great encouragement to our housekeeping team and all staff members. We genuinely hope to have the pleasure of welcoming you and your family back again in the near future for another memorable stay with us. Kind regards, Hotel Management Team Citygate Kamala Resort and Residence
P***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 37 week(s) ago
I like that the room is well-proportioned. Those staying long-term will probably like it because there is a small kitchen area and a stove. Although there is not much breakfast, it has everything a buffet breakfast line should have. The taste is good.
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Accommodation's Reply
28 May 2026
Dear Mr./Ms. Pn,* On behalf of the entire hotel team, we would like to sincerely thank you for your excellent 9.1/10 review and for taking the time to share your positive experience on Traveloka following your recent business stay with us. We are truly delighted to learn that you appreciated the room layout and overall design, particularly the kitchenette and cooking area. These facilities were thoughtfully designed to provide both comfort and convenience for our guests, whether traveling for business or staying long-term, allowing them to feel at home throughout their stay. We are also grateful for your kind compliments regarding our breakfast buffet. Our culinary team takes great pride in carefully preparing a variety of quality dishes to ensure our guests begin each day feeling satisfied and energized, whether for work or leisure. It would be our great pleasure to welcome you back again in the near future, and we look forward to providing you with another comfortable and memorable stay. Sincerely, Hotel Management Team Citygate Kamala Resort and Residence
K***d
icon-origin-TRAVELOKA
7.5
/10
Reviewed 46 week(s) ago
The magnificent facility outweighs the staff shortage and the poor breakfast buffet and cleanliness, I’d recommend increasing the staff and mind the buffet quality.
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Accommodation's Reply
28 May 2026
Dear Valued Guest Kd,* Thank you for taking the time to share your feedback on Traveloka regarding your stay with us in July 2025. We are absolutely delighted to hear that you found our facilities to be magnificent and that they contributed positively to your stay. It is wonderful to know that our property’s hardware left a great impression on you. On the other hand, we sincerely apologize for the shortcomings you experienced regarding the staff shortage, the cleanliness, and the quality of our breakfast buffet. We take your constructive feedback very seriously. Please rest assured that your comments have been shared with our Food & Beverage and Operations management teams immediately to evaluate our buffet selection, improve our cleaning procedures, and look into our staffing levels. We greatly appreciate your recommendation as it helps us target areas for immediate improvement. We hope to have another opportunity to welcome you back in the future to experience our enhanced services and dining quality. Warm regards, Hotel Management Team Citygate Kamala Resort and Residence
warinnaphat B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 83 week(s) ago
It was a great experience with wonderful environments. The room is tidy and clean. The cafe's staff was lovely, impressive, and friendly.
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Yuli S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 100 week(s) ago
Friendly staff. The hotel is good. But the location is very far from everywhere. So it's hard to find food.
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Aye G.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 103 week(s) ago
Rude front of house staff maybe just language barrier, pools turns blonde hair green and breakfast is really crappy but only downsides. Awsome set up with rooftop bars. Room service food okay. Great value for money. Feels like North Korea sometimes with no one around but is good would go back again.
1 people find it helpful
Jenny Vu
icon-origin-TRAVELOKA
8.3
/10
Reviewed 122 week(s) ago
The hotel is OK, definitely not a 5 star but OK.
1 people find it helpful
Nop T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 136 week(s) ago
It is like staying in a service condominium. The accessories are completely there. The hotel is a little bit old but acceptable. Not close to the sea, just nearby. Overall is OK with an acceptable price. The staff are very welcoming and helpful.
3 people find it helpful
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Ploy P. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 143 week(s) ago
Very good. When going to Phuket, will definitely stay again.
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กนิษฐา พ.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 144 week(s) ago
ใครต้องการหาที่พัก แนะนำเลยค่ะ วิวสวย บรรยากาศดี พนักงานคือน่ารักทุกคน
2 people find it helpful
Yuta Masuda
icon-origin-TRAVELOKA
9.4
/10
Reviewed 151 week(s) ago
Citygate is a real modern hotel with beautiful pool and fitness center (receptionist Katai is wonderful). The staff are super helpful and I highly recommend it.
2 people find it helpful
Wissarut
icon-origin-TRAVELOKA
8.5
/10
Reviewed 156 week(s) ago
Good room, good service, delicious food, coffee is not worth the price.
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1 people find it helpful
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Natcha M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 160 week(s) ago
ทุกอย่างดีมากค่ะกลับไปพักอีกแน่นอน
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Waranis K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 161 week(s) ago
The room is very good than expected, clean, beautiful, peaceful, have a chance to come back to stay here again.
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1 people find it helpful
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Wannakan S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 161 week(s) ago
Very good. The receptionist smiles. Inform room details, car details, accommodation in front of Kamala Beach, help a little bit, very much in the room.
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1 people find it helpful
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prapastepthong
icon-origin-TRAVELOKA
8.5
/10
Reviewed 163 week(s) ago
It is a modern style hotel, beautiful, large rooms, fully equipped. able to cook There are two large swimming pools. Breakfast is varied, tastes okay. The hotel is located in Kamala Beach, Phuket, near the back of Canavel Amusement Park.
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1 people find it helpful
Toke T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 169 week(s) ago
Very good bed and location, but staff is really not good-many don't understand a word of english and reception is very slow, ect took us 10 min to get information about check-out, think they forgot us. Absolut no information when check-in, nothing about wifi code, nothing about how to go to pool ect, some tool us go staigt and we not find then some other say go over in the other building, same with parking, I can keep gooing. Maybe that 's why this hotel get bad review-overall OK hotel, teach staff better.
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2 people find it helpful
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