When we travel as a family, we usually make a small request at reception when we check out. Our son collects room key cards from the hotels we stay in as a memory. When leaving the hotel, we kindly ask if it would be possible to keep one card, and we are happy to pay for it if needed.
Over the years we have stayed in hundreds of hotels, and this is the first time a hotel has refused. This morning (15 March), when we were checking out, we politely asked the lady at reception, but she said no.
It’s just a small card, and it’s really not worth disappointing an 11-year-old child over something like this. We would happily pay for it. Sometimes small details like this can take away from many of the bigger and nicer things about a stay.