It was a very polished hotel that was very well presented. A fairly easy layout on the room apart from the fact that it was a little bit cobwebbed and the air conditioner was blasting with no easy way of shutting it off. It wasn’t until I left that I realised when the dial was. The shower, thought powerful, leaked and flooded the bathroom so I needed to use all my towels to mop up the mess. I could forgive the above but the pillows made it quite difficult to sleep. There were lots of them and they were huge.

Lovely hotel and very dog friendly, the staff are great and a perfect location.

Very unique hotel. Conveniently located and very quiet. Will definitely stay again.

Super clean and comfortable. Great decor of space.

As always a great stay

Parked across the road, nice hotel perfect for a couples trip. Reception is friendly and check in and check out is easy. One suggestion - additional lamp(s) in the room as very bright with cieling light on, too dark with just the bedside lamps.

So nice. Lovely bedroom, absolutely immaculate. A small fridge would have been useful though.

Had a great stay. The staff were lovely and helpful. The bathroom shower was a bit funky though. The hotel is conveniently located near the downtown.

Perfect location a few minutes walk from everywhere, parking right outside (although limited), easy check in, friendly staff, nice room

Yes. Good position the hotel was situated relative to the town

Very welcoming from the start, with some great recommendations on places to check out as I was new to Cheltenham. I also really appreciated them taking my luggage to my room while I was out, as I had arrived a bit early for check inn such a helpful touch.

My second stay here and I love it. Will def return and I have already recommended it to others.

Clean room nice friendly staff

Cute and quaint. The breakfast was delicious

Staff are always lovely

Had a poor first night as zircon pump made it impossible to sleep They changed our room although to a very small one. The next evening they gave us a superb room and and free breakfast so overall they handled it well

Hotel is always clean and well presented. Staff helpful and well.located for town. I was unlucky to have ground floor room right next to reception (Room 8, i think) perhaps avoid that one.

The staff argued with me as to why they hadnt cleaned my room . I explained twice that i went down to breakfast and put DND sign as i knew i wanted to go back to sleep. I left as 12.30 ish changed the sign o say please clean . I returned later that night to a dirty room dirty cups unmade bed . I went to complain and the lady gave me fresh towels and mugs . The following day I asked if i could checkout a little later and she said only-if you pay £25 . I said what do i receive for the upset yesterday and the lady said you turned the sign round its your fault . Really rude as that was untrue your staff had maybe seen it earlier but had not double checked it had been changed to clean room I thought the staff were sweet but young and in experience at breakfast the guy shouted literally no you havent paid for that when i asked if i could have eggs and bacon which made me feel embarrassed in front of other guests . I should also have been informed that the room was at the top and many flights of stairs . I would not recommend this hotel at all . The cushions on my bed were covered in felt tip and old . The bed was very comfy and the pillows.

Great location. Spotless. Lots of charm with high quality furnishings. Helpful, friendly service.

Clean room & great staff