Overall Ratings & Reviews Sercotel El Balcón de la Bahía

Katia greeted us and toured us the property. Very nice and professional.

The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease. Well located for everything Santander has to offer but important to pre book car parking as this is limited

The staff were amazing, nothing too much trouble. Excellent restaurant recommendations, pool area a godsend. They constantly contacted us to check all was ok. Had a superior room with a balcony overlooking the pool. Local pastry delivered for a complementary breakfast

Few ants in the room and room still very hot with the air con on

A really great find. Beautiful boutique hotel. Everything was wonderful from Victoria's welcome to little touches like coffee, fruit and cake in the guest room.

Beautiful hotel lovely staff would definitely stay again

Excellent clean hotel and in a great location. Staff extremely friendly and very helpful

Amazing thank you so much!

The best, most comprehensive check in ever! A very decent hotel, excellent position. Would recommend

When I arrived later than expected, Victoria was so helpful; and the next morning she even helped me with my bags, despite being told that it was OK. Great place; I’d definitely stay again. It was clean, tidy & comfortable.

Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area

Excellent service and location.

Great boutique hotel. Service was great. Lovey area and everything was perfect. Would come back again if I was in the area.

La estancia ha sido maravillosa. La atención ha sido espectacular. Muy atentos en todo momento. Lleno de detalles. Centro y puerto al lado. Si. Duda repetiremos

Un hotel con encanto y muy limpio. El trato muy bueno y cercano.

The room was great, but parking was awful.

I thought it was a very good quiet location. Staff were very freindly and very informative especially daniel! Room had everything you needed loved the daily pastries. The walls were quite thin so could hear a little noise from next door but apart from that was great!

Sooo friendly. Small quiet hotel within easy walking distance of puerto chico and main town and not far from El Sardinero beach. Really comfortable very welcoming with little details on way in and out. A great place to stay in Santander

There was a lot of unwanted light pollution within the room and coming in the widows, even pass the closed curtains.

Friendly staff, had everything you could wish for, rooms we very clean and comfortable, convenient and good value. Would recommend.