Due to the extensive fire in the area near Penticton and the high level of pollution in the air and its unhealthy for breathing, I emailed the hotel manager Yogita Sohdi twice directly to accept the cancellation and refund, and I called the hotel four times for the same issue, and it seems like this issue is unimportant to them. I will definitely complain and follow up. Expedia also has this game, they pass it on to each other, you are definitely not customer-oriented.

Staff very nice. The room small just like any other motel. Breakfast not happy about. Overall for what it cost to stay here is not worth it. Or maybe I got charged to much 😕

My hisband suffered a stroke and we were sent to a community 120km away for emergency treatment. I needed to book a room for the night and did so through expedia. However, the room expedia charged me for didnt actually exist as the hotel was full. The hotel couldnt cancel and refund because i booked through expedia and expedia couldnt refund without talking to the hotel. The expedia live agent said she would help and cancel it and get back to me once she heard back from the hotel which should be within 24-72 hours. After 36 hours i hadnt heard anything. I contacted expedia again and gave my case number and they had to call the hotel again but did finally reach someone and were able to cancel. I am irritated that neither could just cancel and refund though i understand why the hotel couldnt. But i dont understand why the hotel, who i spoke to in person and was expecting the call with expedia, didn't answer or return their call. I also am irritated that expedia would take my money (nearly $1000) without verifying that there was indeed a room available.

Nice Hotel, I would stay here again

The hotel was very nice and clean, decent location. The one negative we had was the room we stayed in (unit 130) was right next to the outside exit and stairs, every time someone entered or exited the hotel the door would slam shut and could be heard inside the room. This happened frequently at all hours so did not make for a restful sleep.

?

We absolutely love this property. This was our third stay and second stay with our pup. The staff is always very welcoming and go above and beyond every time. The rooms are spacious and always spotless. The hotel is quiet and close enough to walk to a few restaurants and shops. The beds are very comfortable and the bathroom and shower are quite spacious also. We appreciate the breakfast each morning and coffee is always hot and ready in the lobby all day. They have complimentary car chargers too which is a nice touch. We love this property and it will always be our first choice when we come to Penticton. Thank you again for another great stay. See you next time.

This Fairfield Inn had friendly staff, a stylish comfortable room, a microwave and mini fridge, bed was firm and cozy, Breakfast had so many options for a healthy breakfast and the location makes it very convenient to downtown shopping. This is our 2nd visit to Penticton and the Fairfield Inn !!

Clean, Modern and convenient location

Staff weren’t helpful, seemed to be under staffed when you called for something they asked for you to go down to get it. Breakfast was always running out of food or not replenished if you didn’t get there right at 6:30am

Everything was great, very clean, good breakfast. Very quiet.

Propreté des lieux, et les services disponibles

I liked absolutely everything about this hotel. The place was clean, cool and quiet. I felt like we were entirely in seclusion from the other hotel guests. The bed was the most comfortable bed that I have ever slept on! The bathroom and the extra large shower were great. This was no doubt the nicest hotel that I have ever stayed at!

Great hotel and great staff

Neat and clean safe

Very accommodating. Let us keep the room an extra hour Stored our extra luggage for extra 4 hours Great family hotel

Breakfast good

The receptionist was friendly. Nice lobby and facilities. The room was clean and comfortable.

Staff was extremely accommodating. Breakfast was good.

Clean, comfortable room with great a/c. Also, a very good selection for breakfast!