Amenities are veey durty...no maintennace poor quality of food

Charged for a massage I didn’t get. Claimed I was late but the masseuse acted like she didn’t have the appointment and lied. No cleaning room service. No English speaking. Stole my body spray. Front desk was extremely rude. Dining staff seemed irritated.

Parking was easy and secured, excellent service, very attentive and friendly, easy access

Staff is really friendly and welcoming

The hotel is beautiful the only thing that needs improvement is check-in long lines. The hotel has lots of green areas that are perfect

The food was cold breakf and dinner I was disappointed

Exelent price for everything included

Property is beautiful, staff is excellent, the only problem is, is secluded and traffic is horrible to get back to Guatemala City. Goggle map send us through a dirt road full of pot holes full of water the size of a pool, with no one around to help.. My only observation for the improvement of this resort is, for them to advice guest of this different roads.

The property was beautiful, the staff was very welcoming definitely worth it!!

Had a great time. They had great activities throughout the two days. Food was great. Bartenders and staff were awesome. Especially Marcony, the bartender made us feel like family. Thank you Oceana

Me gustó todo, siempre mantienen las instalaciones limpias y comida fresca.

DO NOT BOOK HERE. So we have a family trip planned for here in two weeks. Total spend about 1500 a room and about 8 rooms. So we are spending 10,000 usd. 1) They do not allow any cancellations or refunds. 2) Their communication sucks. I emailed them on March 3rd. No response. Follow up on March 8th and they finally respond on March 10th. Send another email on March 11th and get a response on March 17th telling me to reschedule out to someone on WhatsApp. I message them and I get no response on WhatsApp from their concierge. I have to send a follow up email and then the concierge responds with very little detail. Also their WhatsApp automated system is terrible. 3) Finally they do not coordinate pick up or drop off from the airport. After spending 10,000 usd expect a lot of frustration. Wish I had never booked here. After being there I was disappointed with the quality of food. There was also limited activities to do on the resort.

No electrical outlets in the Bathroom? ;-(

Oceana Resort is beautiful place, the wait staff is very friendly, accommodating, eager to satisfy your needs. However, I do have one observation (which I share wi management) the fact that there is no servers at the pools is very inconvenient, not everyone is willing to seat at the bar for hours, but instead choose to have drinks throughout the day. It gave me impression that this model was to discourage or minimize consumption of food and drink. For an all inclusive, some people do not get what they paid for. The above statement is intended as a constructive criticism and does not reflect on your employees

Excellent service and food

Very nice

Loved it with the exception of checking/out. Checking in was a super slow process. This needs to be improved asap. Bigger signs indicating where one can check in or pick up keys need to be made bigger for public to see. Overall stay was excellent with the check in exception,

Instalaciones muy bonitas y modernas buena ubicación. Deben resolver problema de moscas en los restaurantes. Buscar un mecanismo para resolverlo en virtud que es desagradable ver moscas en la comida del buffet

Food not very good. Needs upgrade and more selection

I and my wife terribly suffered from flea(=pulga in spanish) during my stay.I took a picture to submit whenever the property wants to see . To improve the worst case for my future stay, I advised top manager at front desk and manager at room cleaning . But,to avoid the issue , they told me that it is from mosquito . To make worse, they did not allow me to record their names. Obviously , I know the difference between bite of flea and one of mosquito. The itching was definately from bed at night ,not from outside facilities.