The hotel was fine, but the dining was an absolute joke. We ended up skipping the dinner buffet we paid for..and going out to eat instead. A shame because we really did not want the hassel of finding restaurants to eat at..that is why we chose dinner included. the a la carte restaurant (you pay exstra for) was fine. Just avoid the buffet

The hotelseems to have undergone renovation as the whole decor looks very new and fresh. It is very tasteful. The room itself is on the smaller side but also functional and bathrooms are brilliant. Air conditioning unit are news and easy to operate. The food is good - we had half board and werr ok with the choice availsble. If you are wegetarian options are quite limited and the wedgie corner will likely not have any protein options as an example it had only cooked weg yesterday. One big minus is the housekeeping never changed used glasses just left the dirty ones in the room for 4 days. We also never got coffee refills.

The rooms are small, humid and musty. The hallways are not well maintained, humid and musty. I would not recommend this property. The photos are deceiving

We’ve just come back from a 4-night stay and had a really enjoyable break. I stayed with my daughter and our room was a great size, modern, with much-needed air con in the summer heat, and the bed was super comfortable. The shower is open to the rest of the room, but there’s a curtain provided to spare any embarrassment of being naked in front of your family 😂 It worked absolutely fine for us! The hotel staff were super lovely and helpful, even working in the heat of summer! A big shout out to Leidy, who worked at breakfast and the bar. She was so lovely and kind to both me and my daughter and really stood out during our stay. The hotel itself is modern, clean and only a quick 3–5 minute walk to the beach and waterfront, where there are plenty of bars and restaurants. It’s around 10 minutes from the airport and about a 20-minute drive into Palma Old Town, so really convenient. The rooftop bar was a highlight for us, especially at sunset. We saw some of the most incredible skies and evenings up there. Definitely worth heading up with a drink as the sun goes down! There are two main pool areas. One side is quieter and seemed perfect for younger families, while the other is a little livelier with music. We enjoyed both. Breakfast had plenty of options and you can eat in either tower. There seemed to be a little more choice in the back tower, including a gluten-free section, but both did the job! For a quick 4-night trip to get some summer sun, it did the job!

All good,we will come back 😊

Amazing stay, they went above and beyond to make our stay as good as possible

Excelente lugar para pasar unas vacaciones en familia

This is not a 5 star Hotel. (In general) Bad: No service by the pool. No towel service, you have to get your own towels. Poor gym at the Suites building. No change of bedding before after 3 days Music in the pool area Kids that should have been in the kids pool were always in the other pools. No staff to be seen. Good: Breakfast was great (breakfast staff as well) Reception staff very nice Clean room Pool Bar staff

We really enjoyed our stay overall. The staff were really attentive and friendly. The rooms were very clean and the food was good. At times, the hotel seemed understaffed which affected service occasionally.

Bear in mind this is a 5 star hotel and not cheap. PROs The hotel is very clean. Pool area is great,always beds & loungers available Air con great Comfortable beds Rooms cleaned daily cleaners lovely. SPA is ok but very small. CONs TV constantly freezes on live channels so couldn’t watch the World Cup. Don’t expect any food after 21:00 or room service for a 5 star hotel it’s not ideal after your evening stroll. Hotel has nothing in the evening it is super quiet around 21:00. Food is ok, dont order the nachos they are honking. We wanted to add one of our children to the booking last minute, we had a double sofa bed spare in our room. We was advised that we would have to purchase another room at a cost of 2.5k which is bonkers.They treat children 12 or over as adults and expect them to stay alone in a separate room. The area around the hotel is like clubland for Germans, so be aware if you’re around the hotel it’s rough as,if you like the smell of sick and beer then the streets around the hotel are for you.

Very poor customer service

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I recently stayed at your resort and, while there were positive aspects, several elements fell short of the standard I would expect from a five-star hotel. On Sunday, there were no towels available around the pool, despite many loungers appearing to be reserved with towels for long periods. When I raised this at the towel station, I was directed to reception rather than offered assistance. Communication was also disappointing. There was no in-room information about resort facilities or services, and when both the water and power went out on Saturday, guests were not informed or updated, leaving it unclear what amenities were available. Service standards were inconsistent. Food ordered from the poolside bar arrived stone cold, and a food order in the Suites building on Friday was not processed correctly, resulting in an almost hour-long wait. The late check-out process was frustrating, with repeated requests to ask again later. After paying for late check-out, my room key still did not work. There were also room maintenance issues, including an impractical shaving mirror, a hairdryer that repeatedly cut out, and insufficient power sockets. On a positive note, the WhatsApp service was excellent, and I appreciated the proactive contact from the room cleaner about the Do Not Disturb sign. Overall, the stay included some positives, but the number of service, communication and maintenance issues meant the experience did not feel consistent with five-star standards. I hope

Great shower, wifi worked everywhere, no stress. Only thing to note is that the breakfast starts at 8 am so if you're an early riser getting breakfast early isn't an option. The pool closes at 7 pm which is also good to know so if you want to catch a swim before dinner that's key.

The resort was excellent, really nice decorated, the breakfast buffet was excellent, there are multiple pools each offer different experience, i love the spa area.

Good experience overall although probably wouldn’t return. Comfortable bed, pillow menu, brilliant room, air conditioning was a blessing during the heatwave. The DJ is brilliant by the pool, really adds to the vibe. We opted for the breakfast and dinner option which were both good but not great (only few hotels do this really well). Location wise it’s great for transport links - you’re located right in the midst of the German equivalent of Magaluf - 10 mins to airport (25 euros) and 18 minutes to Palma (27 euros) Few things we picked up on but we didn’t let impact our stay: WhatsApp Concierge could be better - they ignored one of my questions completely and then didn’t follow up to another. Lunch food service quite slow. Hairdryer not powerful enough. Only wine and beer on offer for dinner in the buffet, you have to get the cocktails from the bar downstairs. No drinks service at pool loungers, you just have to go up to the bar which isn’t too much of an issue but they could make way more money and provide better guest experience if they did like they do in other 5 star resorts. Most turn down service at other 5 star hotels they put slippers next to the best and come in and freshen everything up - this didn’t happen here other than a bottle of water by the tv and they don’t wash and change sheets every day. Guests reserve sunbeds with towels and then wander off for hours - the pool staff should monitor and remove unused towels for the best sun lounger location.

Uteområdet på hotellet var perfekt, alltid rent og med rikelig med solsenger. Ingen som stod opp tidlig eller reserverte solsenger timer før de trengte dem selv så det var mulig å finne seg en solseng hele dagen. Fine basseng, fine rom, fin beliggenhet. Hyggelig og serviceinnstilt betjening som snakker bra engelsk. Rolig hotell i forhold til søvn. Eneste vi hadde å utsette på hotellet var at vi nok ikke hadde valgt halvpensjon igjen. Middagen var ikke like bra som alt det andre. Dvs hyggelig spiseområde, hyggelig betjening, rolig de fleste tidene på døgnet så vi hadde veldig hyggelige måltider. Men alle 5 stjernes hotell vi har vært på har hatt klart større og bedre utvalg da særlig på middagen. Frokosten var grei nok.

not worth it

Property itself was lovely. Pool, rooms and additional sections like breakfast, spa, gym (and the World Cup on) was all amazing. Welcoming staff were great as well, only staff issue we found was at the poolside bar lunch spot, you would be waiting a long time to be served and often forgotten about. However lovely hotel. One thing to note; room was not wide enough for how long bed was so kept feeling too tight to get from one side of the room to the other, but very modern and had everything needed for a good stay.

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