ACES Hotel Kuala Lumpur

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Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (386)
Other sources (48)
8.9
Very Good
From 386 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about ACES Hotel Kuala Lumpur
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Room Space (74)
Distance to City Center (73)
Surroundings (73)
Accessibility (69)
Staff Friendliness (67)
Bedroom (64)
Bathroom (61)
Ambiance (60)
Wifi (56)
Hotel Area (49)
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Traveler Reviews ACES Hotel Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
Taufik U. P.
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Transit
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8.1
/10
Reviewed 24 hour(s) ago
Not bad, but okay for one night.
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N***a
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Transit
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8.4
/10
Reviewed 3 day(s) ago
The check-in process was smooth, but the room smelled strongly of cigarette even though I booked a non-smoking room.
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Verified Traveler
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Leisure
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8.8
/10
Reviewed 1 week(s) ago
Very effective with the friendliness of the staff 👍
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H***y
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Leisure
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8.2
/10
Reviewed 3 week(s) ago
Friendly staff, clean rooms. I've stayed at this hotel several times. Plenty of restaurants, close to the art market.
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Jaime R. C.
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Transit
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9.1
/10
Reviewed 3 week(s) ago
Very recommended hotel in a good location in KL.
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F***h
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9.4
/10
Reviewed 4 week(s) ago
Clean rooms, close to Petaling Street and Pudu Sentral, friendly service.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
J***i
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Leisure
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9.0
/10
Reviewed 4 week(s) ago
Hotel was excellent, but if you decide to take the breakfast, reconsider it with the price, and there wasn't any buffet, more like MBG but healthier.
1 people find it helpful
D***n
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Medical
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6.6
/10
Reviewed 5 week(s) ago
A fire broke out on August 10, 2026, at 2:00 PM. There was no receptionist on standby in the lobby, and the warnings weren't fully understood. I felt uneasy and worried.
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2 people find it helpful
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Imelda M. S.
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Leisure
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8.2
/10
Reviewed 5 week(s) ago
It's good and recommended for those on holiday and want to shop for souvenirs because the access is only on foot, close and you're there.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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Imelda M. S.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Three days before my stay, I had already stayed here for 1 night. Coincidentally, I was going to Penang for medical treatment, so I stayed here again when I returned. This was my 3rd stay here and I was a bit disappointed because at check-in I booked 2 rooms because I brought children. Well, I was given a room far from the children, then some of the facilities were broken. So I asked for a change because I paid, so I have the right to use what I paid for. But it was very complicated, I waited almost 2 hours to get a room. And it turned out that the first one was said to be full, but it turned out there were available and my room and the children were not far apart, only between 3 rooms. It turns out that being a visitor has to be tough and firm so we can get what is rightfully ours... But honestly, the receptionist was also helpful so at least it didn't make me disappointed for a long time 😁. Fully recommended for visitors who want to stay here because of the close access for vacations while in KL and want to visit tourist attractions.
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1 people find it helpful
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Imelda M. S.
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Leisure
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8.5
/10
Reviewed 5 week(s) ago
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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1 people find it helpful
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hesti h. r. p.
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Transit
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9.0
/10
Reviewed 7 week(s) ago
The staff reception was very fast and provided a 5-star experience. The place is opposite Chinatown, with a 7-Eleven nearby. However, it might need maintenance. The bathroom was not clean enough.
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samin
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Leisure
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8.5
/10
Reviewed 9 week(s) ago
Location with culinary and transportation center.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The location is close to the culinary center and bus/LRT station.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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ERIKAWATI
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Staycation
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9.4
/10
Reviewed 10 week(s) ago
A strategically located hotel, but the entrance is from the side, as it's located on the 5th floor of a cluster of shophouses. Overall, it's very good.
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2 people find it helpful
V***o
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Staycation
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8.2
/10
Reviewed 10 week(s) ago
Spacious and tidy room, well soundproof. My feedback is, they can put a big/long mirror in the room, as some people need it. And an additional table or change it into a long table at least.
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z***a
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Leisure
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9.4
/10
Reviewed 11 week(s) ago
Everything is okay, the room is clean, the staff is friendly, what I like most is that there is no deposit required, free refill of drinking water, and there is an iron too.
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3 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 13 week(s) ago
In front of Petaling Gate. But the bathroom smells like urine.
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2 people find it helpful
N***h
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9.1
/10
Reviewed 14 week(s) ago
The location is comfortable and strategic, close to everything, with plenty of food and walking distance to Pasar Seni and Petaling Street. The room was clean and tidy, but the Malay male receptionist upon check-in was unfriendly, uninformative, and unhelpful.
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N***h
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Leisure
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9.1
/10
Reviewed 14 week(s) ago
The location is strategic, easy to get everywhere, and close to Sevel and the MRT. The rooms are clean. However, the Malay male receptionist who usually works before check-in is unfriendly and uninformative.
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2 people find it helpful
Number of reviews per page
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