Dear Valued Guest, It is with deep pleasure that we at Mercure Samarinda Hotel would like to inform you of the following. Thank you for taking the time to share your stay with us. We apologize for any inconvenience you experienced, particularly regarding the cleanliness of the carpet in some areas of room 915 and the air conditioning, which did not meet expectations. We greatly appreciate your feedback. We have forwarded this matter to our housekeeping and maintenance teams for immediate inspection and repair. We are committed to continuously improving the cleanliness and comfort of our amenities to provide a better stay experience for all our guests. We hope you will have the opportunity to welcome you back to Mercure Samarinda Hotel again on your next visit and we look forward to providing you with an even more comfortable experience. Sincerely, Seto Marzono, General Manager

Dear Ms. Renee A., Greetings from Mercure Samarinda Hotel. Thank you very much for your positive review. We are delighted to hear that you were satisfied with the service of all our staff, especially the reception team who provided excellent service and assistance during check-in and check-out. Your compliments are an encouragement to the entire Mercure Samarinda team to continue providing friendly, professional, and excellent service to all guests. We hope to welcome you back to Mercure Samarinda Hotel for your next stay. Sincerely, Seto Marzono, General Manager

Dear Mr. Jesse W.P., This is a brief message from the Mercure Samarinda Hotel. Thank you very much for your positive review. We are delighted to hear that you were satisfied with the excellent location of the Mercure Samarinda Hotel and the convenient transportation during your stay. Your compliments encourage our entire team to continue striving to provide the best service and experience for all our guests. We look forward to welcoming you back to the Mercure Samarinda Hotel for your next stay. Sincerely, Seto Marzono, General Manager

Dear Ms. Amelia Two S., Greetings from Mercure Samarinda Hotel. Thank you very much for your positive review. We are delighted to hear that you enjoyed our food, felt the friendliness of our staff, and found the convenient location directly from the hotel to the shopping mall very appealing. Your compliments motivate our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to Mercure Samarinda Hotel again in the future. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, It is with great pleasure that we at Mercure Samarinda Hotel express our sincere gratitude for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Samarinda and the convenient location. Our hotel is situated next to shopping malls, cinemas, supermarkets, and a wide variety of restaurants and social gatherings, all designed to provide comfort and relaxation for our guests. Your compliments motivate our entire team to continue striving to provide the best possible service and experience for all our guests. We look forward to welcoming you back to Mercure Samarinda Hotel on your next visit. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel extends its deepest respect and gratitude for your positive review. We are delighted to hear that you felt comfortable and at home during your stay at Mercure Samarinda. Your compliments motivate our entire team to strive for the best service and create comfortable and memorable experiences for all our guests. We look forward to welcoming you back to Mercure Samarinda again in the future. Sincerely, Seto Marzono, General Manager

Dear Ms. Shayla L., From Mercure Samarinda Hotel, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed the hotel's design and its excellent central location, which made your travels so convenient. Your positive review is invaluable to our entire team and motivates us to strive for the best service and ensure every guest has a comfortable and memorable stay. We appreciate your trust in choosing Mercure Samarinda Hotel. We look forward to welcoming you back on your next stay and providing you with another impressive, or perhaps even better, experience. Sincerely, Seto Marzono, General Manager

Dear Ms. Winda A., From Mercure Samarinda Hotel, Thank you for taking the time to share your stay with us. We are delighted to hear that you were satisfied with the cleanliness of your room and the service from our team. We appreciate your valuable feedback on Mercure Samarinda. Positive reviews like yours are very meaningful to our entire team and motivate us to strive for the best service and ensure every guest has a comfortable and memorable stay. Thank you for choosing Mercure Samarinda. We sincerely hope to welcome you back on your next stay and provide you with an equally impressive, or even better, experience. Sincerely, Seto Marzono, General Manager

Dear Gentlemen/Ladies, It is with great pleasure that we at Mercure Samarinda Hotel express our sincere gratitude for your positive review and feedback. We are delighted to hear that you enjoyed your stay with us. Thanks to our convenient location and warm, pleasant atmosphere, your positive comments motivate us to continue providing the best possible service to all our guests. We hope that Mercure Samarinda Hotel will remain your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Mr. Mahesa J., From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that the stunning views every morning throughout your stay provided you with a memorable and impressive experience. Your compliments encourage us to continue striving to provide the best service and experience for all our guests. We hope that Mercure Samarinda Hotel will remain your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Gentlemen/Ladies, It is with great pleasure that we are pleased to inform you from Mercure Samarinda Hotel that we greatly appreciate your positive review and feedback. We are delighted to hear that our hotel is a family-friendly choice, boasts an excellent location, and provided comfort during your stay. Your positive comments motivate us to continue striving to provide the best possible service to all our guests. We hope that Mercure Samarinda Hotel will continue to be your and your family's choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Ms. Eka, From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that your stay at Mercure Samarinda was pleasant and met your expectations. Your compliments are an encouragement to our entire team in providing the best service and memorable experiences for all guests. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Gentlemen/Ladies, This is a message from Mercure Samarinda Hotel. We would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you and your family back in the future. Thank you for recommending us, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager

Dear Ms. Kartika L, This is a brief message from Mercure Samarinda Hotel. Thank you very much for your positive review of our hotel. We are delighted to hear that you were comfortable and that it met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager

Dear Mr. Wahyu W., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best service to all our guests. At Mercure, guest comfort is our top priority, and we are committed to maintaining the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, This is a message from Mercure Samarinda Hotel. We appreciate your feedback regarding your recent stay. Your compliments motivate us to continue providing the best possible service to all our guests. However, we apologize for the unpleasant experience you had with the reception staff, whom you felt were not as friendly as expected. This did not reflect the standard of service we expect. We have followed up on this feedback with the relevant teams to evaluate and provide further recommendations to ensure all guests receive friendly and professional service in accordance with Mercure's standards. At Mercure, guest comfort is our top priority, and therefore we are committed to continuously improving the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel is pleased to share our gratitude for your positive feedback regarding your recent stay. This encourages us to continue providing the best possible service to all our guests. Regarding your suggestion to add Netflix to the in-room TV, we appreciate your valuable comment. We are currently evaluating and developing various amenities, including improvements to our in-room entertainment system, to make your stay more comfortable and modern. We have forwarded this feedback to the relevant team for consideration in future amenities development. In the meantime, our team is happy to assist you in finding alternative entertainment options during your stay. At Mercure, guest comfort is our top priority, and we are committed to continuously improving the quality of our service and amenities. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager