No es la primera vez que me hospedaba allí y siempre había sido agradable, sin embargo; esta vez me hicieron un “upgrade “ de habitación, la cual estaba justo en el área de desayuno y en la mañana te despertabas con el olor a comida y el ruido de la gente desayunando. El recipiente de jabón en el baño estaba vacío y el agua no calentaba. Al día siguiente, me cambiaron de habitación y todo mejoró. La ubicación del hotel es excelente. Espero que no decaigan porque es una muy buena opción en Polanco.

Nice location, nice stafg

Awesome

location is superb!! The receptionist was nice and solved my issues in a prompt manner. The room was different from the Expedia photo. They said the website needed to be updated. Most rooms are very dark.. The only ones that have natural light are the front ones, of which there are very few.. As some one else mentioned, the carpet is in desperate need of replacement. Towels was never changed (stayed 5 nights) and I was only provided with 1 towel. There were small dark brown caterpillars crawling in the bed. I was on the 3rd fl and they said the 4th floor have machinery and maybe that's how they got there. They did move me to another room when they saw the caterpillars in the sheets.

El lugar está en una excelente ubicación, todo estuvo muy limpio y el staff siempre muy amables, es la segunda vez que me hospedo y sin duda regresaría 😊

Es una zona preciosa, centrica y muy segura. El staff fue muy servicial y el cuarto estaba divino. Gracias!

Super recomendado. Todo fue maravilloso

Really spacious living room with 2 additional rooms. There is a central toilet. Living room has a sofa bed that can be used for another person as well. Has essential items such as frying pan, pot, plates and cutleries. Place is also very clean and looks identical to the images displayed. Location of the place is also central. About 1-3km away from most food places. Also has a small gym with 1 treadmill + free weights and assisted machine as well. Highly recommend

The hotel needs an upgrade. Room carpet was old and ripped. I booked with Expedia and I never got a wine bottle that it was promised. Wifi does not work.

They could add some water in the room like they did before

La habitacion y el personal Excelente!!

Cold water Didn’t want to cancel last day stay Dirty weather in shower Key didn’t work properly Tv remote didn’t work They change the room but new room have other issues

The room was very clean and organized. The lication is very good and safe with many options to eat. The staff were nice as well.

En la primera habitación no servía el aire acondicionado, me cambiaron a otra superior y el sanitario estaba tapado, lo arreglaron y se volvió a tapar, parecía tema de tuberia

Clean Hotel, great staff very friendly.

Check in was quick, all was ready, room good, attention from everyone was great! Been there few times, always good.

Internet horrible Hair in bed Very hot in the room Never agine ….

Habitaciones amplias con todos los servicios de un departamento. El personal es muy amable. Excelente ubicación.

Room was not that clean. The bed had bedbugs

La habitación y el staff excelente y super recomendado