Perfect way to visit Vienna Zoo and Schönbrunne, steps away, excellent service and air cone was a love saver in 35 degrees heat

Great sauna!

People really DO make the difference. We remain loyal to Maximillian solely because of the staff and their genuine caring. This trip started with a brief misunderstanding between me and a staff member. Sometimes things happen ! What's important is how quickly and completely the entire staff and management came to our rescue... problem solved. This deepens our love and loyalty. Oh... by the way... the building itself is modern, gorgeous, located perfectly. Yes, indeed, we will be back ! E & R

The hotel was great and the guy at the reception desk was awesome and very helpful. The room was super spacious which makes the stay much more pleasurable!

The staff members were very friendly and helpful. Besides, our daily breakfasts were delicious and nutritious!

Traveled to several countries this trip and by far this was the best hotel among several excellent ones. Vladimir was a gracious host. The staff welcoming and helpful. The room and grounds superior. Loved every minute of our stay.

The location is excellent and the staff nice and helpful. Only the mattress was worn out and the bath towels were a bit too small. We would go back.

Lovely hotel in excellent location 5 minutes walk from underground , across the road from Schonbrunn Palace gardens . The room was clean and modern we had a balcony which was nice. Sauna faculties were good but be ware if you are offended by naked men there were plenty of them must be the culture . Staff on reception where really nice and helpful . Breakfast was really good plenty of choice but expensive if you didn’t have it included in your stay. We were there to celebrate our daughter’s birthday and received a nice plate of chocolates and fruit which was a lovely touch . Overall excellent stay would recommend .

Staff was helpful and pleassant

Hotel Maximillian met my expectations. The sauna was great, although no lockers. The hotel was modern and rooms clean. However there’s no closet to hang clothes. The bathroom door was heavy to open, needed a door stopper to leave it open. There are restaurants near hotel and train station is 5 minute walking distance. Trolley stop is 5 minutes away. Staff was friendly and helpful, especially MaryAnn. Overall, I was happy with this hotel.

The hotel is pretty but service is not great. 1) Not all of the staff speaks english, or they pretend they don’t which I think is dumb because is a hotel for God sakes. Only Anamari spoke it and she was very kind and helpful. 2) I requested cleaning of my room, and they didnt clean the floor. There was a dead bug that I found near the window and it stayed there the whole time. 3) The bath heater to dry clothes didnt work and they never sent a technician to fix it. 4) The room heater didnt have the controller, and one morning suddenly the heater turned itself on and started heating my room. Given that it didnt have the controller I couldnt turn it off, I asked the reception man and he laughed and said to me it was automatic and that at some point in the day it would stop, so I believed him and went out but at night when I came back my room was sooo hot! So I went down stairs and there was another lady that apparently couldnt speak or understand english very well, but I managed to explain and she send the maintenance guy who didnt know how to fix that, and I am not complaining about him because he explained to me the hotel didnt train him for this things, and didnt know why they were calling him instead of the technician (who sleeps in the hotel by the way!) so this nice guy, who I think was named David, helped me get another room! And also helped me move all of my things. He was the best of them all! The area is good. Cafe Dommayer the best!

I did not stay cause i could not travel due to the war in the area..and i sent to the hotel to cancel and refund the fees and they refused!!!..what an answer from a decent hotel!!they did not take in considration such an emergency!!

The front desk staff were super helpful, especially Erica.

I've stayed at the Austria Trend Parkhotel Schönbrunn next couple a couple times, so wanted to try this one as well. The big difference is that the rooms are remodeled and contemporary. The two hotels are connected which is nice so I was able to use the Parkhotel bar. This hotel is nice, clean, and close to public transportation. Price is slightly more than Parkhotel, but I liked this hotel because it was quieter with less people and this makes for a more convenient environment for businesss travel and casual discussions with colleagues in the lounge area.

It is an extraordinary place, its employees are attentive, the food is excellent, I recommend it.

Maximilian is becoming our 'Home Away from Home'. Location is absolutely perfect for our short holidays with family and friends. The best part of any hotel is its Staff. This is Maximilian's strongest draw. Erica has become like a part of our family... so pleasant, informative, considerate and caring. Her expertise and Human Touch represent your entire business the proper way. Perhaps Erica should become a leader in training future staff ! Thanks for conducting business the proper way, in a world where this element is often overlooked. We look forward to seeing you (and Erica) soon. Rusty & Eva

Very close to Schonbrun park, spacious, well kept room.

We visited Maximillian a month earlier (actually looking for another property that had closed). After meeting Erica at reception, we knew we would choose Maximillian ! So generous and pleasant, Erica took time to advise us about many aspects for our next Vienna visit. Upon return last week, Erica remembered us and introduced us to Samuel... another gracious and thoughtful younf host. Maximillian is new, modern, luxurious. But, it's Vienna. There are lots of those. For us, it's the people. Samuel and Erica are only two of the entire staff representing a property who clearly promotes a "Customer Care" philosophy. We don't need to look for a place in Vienna for next time. Maximillian !

A good experience.

Great hotel, nice location & professional, helpful staff. Highly recommended