Great view, wonderful service in Bar & restaurant. Will be back

Amazing! The hotel is beautiful surrounded by nature. The rooms were very clean, and the amenities were great. Definitely the spot to book for a cozy, off the grid, couples getaway!

The property itself was beautiful and well-maintained, but unfortunately the overall customer service could use some work. One surprising drawback was the lack of room service, which felt unusual for a hotel of this caliber. That said, the on-site restaurant served pretty good food and was a highlight of the stay. Housekeeping could also use improvement. When the room was serviced, the bed was made quite messily, which took away from the overall experience. Additionally, it’s worth noting that the roads leading to the property are unpaved and in rough condition, so I’d strongly recommend arriving in an SUV or truck if possible. Overall, it was a decent stay thanks to the beautiful setting, but the service and upkeep could definitely be improved.

We lives it, beautiful property and conveniently across from Xecue winery. The staff was so nice and accommodating. I have stayed in other places in Valle and the water has been cold in showers, but it was nice and hot. Beds were comfortable and Im glad they had tv with Netflix app for the kids I would def. stay again. They have many jacuzzis you can reserve and a pool, but cool is bot heated so it is very cold.

Nobody was at the desk for check in. they gave us a room in the back with a view, but only a one way drive to get in. That made it hard to get a SUV backed out. They didn't have the wifi password posted or in the check in information. The road going in was poor and challenged even a 4 wheel drive vehicle! Lots of hot tubs, but when I turned the jets on, they remained cold.

All good

@

Its rural but nice

Precioso lugar

The room had an incredible mountain view and was plenty large. Staff were all very friendly, and when we needed something, they were quick to help. The pool was not heated, which was perfect in the heat. 3 Jacuzzis which must be reserved an hour in advance to preserve energy. The bathroom was nice overall, however, waterflow on the toilet was low, and the shower head was attached to a pipe to make a quasi rainfall head. It's a bummer because the shower enclosure itself os large and well finished. Restaurant on property was good with great service from Armando. The winery next door is superb with wonderful views as well. One bizarre thing. To check in, no one was at the desk and we needed to whatsapp staff that we arrived. That was a consistent theme, using whatsapp bc no one was there most of the time. But staff responses fast on whatsapp and gets to the desk or your room in a hurry. 100% would stay again!

Beautiful place

Nothing special. Shower head was super calcified half of the water holes were working and the toilet didn’t flush called to fix it but never was fixed but the staff is amazing!!!!!!!

Great place

Beautiful place to stay in Valle de Guadalupe. Only regret was not staying for longer.

Second stay, and it doesn’t disappoint. Great location and staff. Conveniently located to wineries. Highly recommend.

Room was very clean, and the property was very pretty. There are several hot tubs, a pool, and a restaurant on the property. Everything is very clean and the staff at the restaurant are very friendly. At night we sat outside the restaurant area, and since it was cold they turned on heaters. They have spa services, and the best part is that they go to your room for the services if you prefer that. There is a winery walking distance from the property. All communication is done through WhatsApp which makes communication easy. Very nice. We really enjoyed our stay, and will definitely be coming back!

Thank you! The clean room and the friendly staff really stood out. The food and drinks at the restaurant were excellent. We had a great stay.”

Clean room

Great communication and lovely peaceful location. We enjoyed our stay. It is so quiet but at the same time has all you need. Make sure to check out the winery next door

Great place and wonderful stay