Stunning views, convenient location. The beach is quiet and great for swimming. Clean and with many amenities.

I booked a 2-night stay, and the hotel was clean and okay upon arrival. The staff were also very enthusiastic and professional. However, the next morning, August 2nd, I was a little disappointed when I went down for breakfast. The food was a bit bland, and there was some kind of braised minced meat dish (or something like that, I don't know what it was called). 😂 I ate it with porridge, and then I chewed on a huge grain of sand! So I decided not to eat breakfast the next day. Regarding hygiene, I left a bathrobe from the hotel on the bed, and when I returned, it was draped over a chair instead of being cleaned and hung up. (Normally, other hotels would neatly hang them up in the right place upon return.) And the towels in the bathroom. On the first day, I saw them styled and placed in a glass of water. The next day, they were folded and stacked on top of each other. They were slightly misaligned, making it feel like they weren't being replaced with fresh towels. As for the bed, it was quite spacious, but it was a spring mattress, so if you have back pain or are a bit overweight, you should consider this. My husband had terrible back pain the next day. So he slept on the long bench near the balcony the following night 😅

The staff provided excellent service. I booked two nights in two different rooms through two separate bookings. But on the second day, the hotel had a vacant sea-view room and they upgraded me from a city-view to a sea-view room for free! 😍

I'm a newcomer myself. I don't care whether the rooms inside are nice or not. What I liked most was the enthusiasm of the reception staff; they were very attentive and helpful. They led me to my room even though the receptionist was very busy because there were many guests checking in. They worked very quickly and felt very comfortable. The room was clean and beautiful. The staff's salary deserves 100 million VND/month. They were gentle and kind.

The staff were very friendly and helpful.

The staff were very enthusiastic and friendly.

Personally, I was quite impressed with the staff member named Tuyen. She's both pretty and friendly.

The room was nice and clean. I tried the swimming pool, but the bottom was a bit sandy. The staff were polite and courteous.

Excellent service, clean hotel, enthusiastic staff, and super cute birthday decorations. I will definitely come back if I have the chance!

Clean, delicious food, enthusiastic staff.

The staff were enthusiastic and very attentive.

Our guests really liked this hotel; it's clean, beautiful, and has a sea view.

The hotel location is a bit far from the sea; however, you can still see the sea if you stay on a high floor The service is not very good, quite bad The hotel refuses to issue VAT invoices to guests & traveloka also does not issue

Spacious room, free upgrade to a sea view room. Friendly and enthusiastic staff, good location. Breakfast is limited, vegetables are not fresh. The floor is dirty with a lot of sand because it has not been cleaned properly, there are dead insects in the corner of the room, probably because the room has not been swept.

The room is very spacious, airy and has a nice view.

Friendly and enthusiastic staff

The location is relatively convenient, the hotel is new, the rooms are spacious and clean, however, there are not many restaurants in the hotel area, to get to the center to eat and have fun you have to travel by car. The biggest minus point is that it is crowded, super crowded, I went to the swimming pool but it was too crowded with children, and another minus point is that the city view is very boring.

The receptionist attitude is not very good, not as cheerful and friendly as other hotels The rooms are clean, the facilities are ok except for the children's play area which only has a few basic slides - small but crowded

I feel this experience is quite normal compared to domestic 5-star hotels in general and in Ha Long in particular. Nothing special.

Beautiful room, the receptionists are super cute 🥰