This is a clean and friendly hotel. And near the marina and town. We walked all over. When it comes to the room.. it was clean but very basic. No kettle and the bathroom isn't private. The sink is in the room and the shower door is also the bathroom door. And is not enclosed. This may not bother some but this isn't clear on their website. Although I'm not sure if all rooms are like this. The staff were lovely and very helpful.

Doesn’t do justice with name like Sheraton. Small closet like room. No night stands. You put your wallet or watch on the floor. Shower base not deep enough so water spilled over. Too expensive for the place. Should not be more than $40.

Friendly staff, clean room. Very quiet at night.

No cleaning for 4days- only one water bottle.

Good value for 1 night's stay - clean room with good shower and firm bed. Staff at reception courteous, friendly, helpful and knowledgeable. Only complaint was the air-conditioning system: can't change the settings, default to winter setting still but on the day of our stay it was hot and sunny. So the room was hot! We have to ooen the windows!

Très petite chambre pas de petit réfrigérateur, pas de chaise, verre de carton, pas de petite serviette, déjeuner très dispendieux, stationnement très dispendieux, bon service à l’accueil.

The room was very small for 2 people with little storage area. However it was clean and cared for. The Sheraton lacked evening facilities eg bar and was remote from other such facilities, very disappointing

The room is clean, staff are nice, good location, easy reach to all public transport, There are big shopping malls and restaurants

The room is ideal for a couple of nights city break. It is basic but clean, tidy and quiet. It has everything we needed (we took our own travel kettle). We liked the location being out of town but everything was easily walkable and we eat in the local restaurant opposite which was amazing. Although the rooms are small everything is well designed to get the most of the limited space. The bathroom set up might not suit everyone.

Really room was spotless. Awesome location. Great, helpful staff. Would thoroughly recommend.

To be honest I was so impressed to see such small room . The “bathroom “ is unbelievably small, just one towel . Same door is been used to the shower and toilet

Helpful staff clean and quiet. Convenient for the railway station Zambians ( 5 mins)

The room was spotless, bedding and towls changed every day. The staff were excellent nothing was to much trouble.

Staff were welcoming on arrival. Room small but adequate for our needs. Spotlessly clean. Shower seal was missing on bottom of shower door causing small flood but soaked up by floor towel. Overall stay was good and would use the hotel again for a short stay, as the room maybe a bit cramped for a long stay.

staff were very friendly. room was compact but clean and the bed comfortable. the shower and toilet cubicle are in the room and have no wall so little privacy. good location for train station.

Very good value for money in a clean, modern hotel : an easy walk from the train or bus station. All facilities required such as toiletries and hair dryer.

Front door staff were good. Nice clean room with walk in shower.

Yes, the staff was very nice. The service here was very good.

hotels.com support are beyond terrible

Yes