Neo Hotel Puri Indah by ASTON

Explore Neo Hotel Puri Indah by ASTON
8.5
Very Good
From 2,321 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about Neo Hotel Puri Indah by ASTON
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Staff Friendliness (54)
Bedroom (52)
Ambiance (51)
Bathroom (45)
Room Space (44)
Surroundings (38)
Accessibility (38)
Hotel Area (35)
Distance to City Center (33)
Check-in/out Time (33)
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Traveler Reviews Neo Hotel Puri Indah by ASTON

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20
40
Customer reviews
christian w.
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 day(s) ago
The best Neo Hotel I've ever tried
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Verified Traveler
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8.8
/10
Reviewed 4 day(s) ago
Amazing staff, very helpful, and the access are the best!
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Verry K.
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9.4
/10
Reviewed 2 week(s) ago
Friendly front desk staff, from security to those in the hallway.
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amri
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Great location, clean hotel, friendly staff, clean, fragrant rooms. 🫰
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Accommodation's Reply
05 Feb 2026
Dear Mr. Amri, Sincerely, Neo Puri Indah Jakarta Hotel. Thank you for your positive review. We are delighted to hear that you enjoyed the hotel's convenient location, the cleanliness of the rooms, and the excellent service from our staff. Your satisfaction motivates us to continue providing the best service. We look forward to welcoming you again. Sincerely, Syahrul Aziz | Front Office Manager
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Anita Y.
icon-Medical
Medical
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9.4
/10
Reviewed 3 week(s) ago
Clean rooms, friendly staff, fast and satisfying service.
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Accommodation's Reply
05 Feb 2026
Dear Ms. Anita, Sincerely, Neo Puri Indah Jakarta Hotel. Thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness of your room, the friendliness of our staff, and our prompt and pleasant service. Your compliments encourage us to continue striving for the best service. We hope to welcome you back in the future. Sincerely, Syahrul Aziz | Front Office Manager
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Iman B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean, friendly, comfortable, and close to the mall in West Jakarta, easy access, and there are lots of food around, it's really fun.
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Accommodation's Reply
05 Feb 2026
Dear Mr. Irman, Sincerely, Neo Puri Indah Jakarta Hotel. Thank you for your kind review. We are delighted to hear that you appreciated the hotel's cleanliness, friendly staff, excellent location near shopping malls, and easy access to restaurants and food options around the hotel. Your compliments encourage us to continue striving for the best service. We hope to welcome you back in the future. Sincerely, Syahrul Aziz | Front Office Manager
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Andrian S.
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Business
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8.2
/10
Reviewed 5 week(s) ago
Parking is quite spacious, the room is quite big if you are alone
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Accommodation's Reply
05 Feb 2026
Dear Mr. Adrian, Sincerely yours, Neo Puri Indah Hotel Jakarta. Thank you for your review. We are pleased to hear that you found our hotel's parking area spacious and our rooms comfortable enough for your stay. Your feedback is invaluable to us as we continue to improve the quality of our facilities and services. We hope to welcome you back in the future. Sincerely, Syahrul Aziz | Front Office Manager
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P***o
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
The location is near the city center and shopping malls like Lippo Puri and Puri Indah Mall, and there is so much street food around the hotel.
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Accommodation's Reply
05 Feb 2026
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your review. We are pleased to know that you enjoyed our strategic location near the city center and shopping malls such as Lippo Puri and Puri Indah Mall, as well as the variety of street food options around the hotel. Your feedback truly motivates us to continuously improve our services and facilities. We look forward to welcoming you back in the future. Warm regards, Syahrul Aziz | Front Office Manager
N***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Have a new year's eve here. Thank you for the memory.
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Accommodation's Reply
05 Feb 2026
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for choosing to spend your New Year’s Eve with us and for sharing your kind review. We are delighted to know that your stay created a memorable experience. Your appreciation truly motivates us to continue delivering the best service for our guests. We look forward to welcoming you back in the future. Warm regards, Syahrul Aziz | Front Office Manager
Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
This was my first time staying here. The staff was friendly, and I appreciate the service. I tried the food at the restaurant, which was delicious. Breakfast was standard, but the service was good.
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Accommodation's Reply
05 Feb 2026
Dear Gentlemen/Ladies, It is with pleasure that Neo Puri Indah Jakarta extends its gratitude for choosing our hotel for your first stay and for your review. We are delighted to hear that you appreciated the friendliness of our staff and the service we provided, and that you enjoyed the meals at our restaurant. We welcome your feedback regarding the breakfast and will use it to improve our quality in the future. We hope to welcome you back again soon. Sincerely, Syahrul Aziz | Front Office Manager
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Arya K.
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Transit
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8.5
/10
Reviewed 8 week(s) ago
I've stayed at this hotel three times in 2025. Great service. Strategic location.
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1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Ms. Araya, Warm greetings from Neo Puri Indah Jakarta. Thank you for choosing us for your stay three times in 2025 and thank you for your review. We are delighted to hear that you were satisfied with our service and appreciated the hotel's excellent location. Your compliments encourage us to continue striving for the best service. We hope to welcome you again in the future. Sincerely, Syahrul Aziz | Front Office Manager
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Melisia
icon-Leisure
Leisure
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9.6
/10
Reviewed 8 week(s) ago
The hotel staff was friendly. Check-in and check-out were easy. Cleanliness was good. The location was strategic. Everything was fine except the food taste, which really needs attention and improvement.
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Accommodation's Reply
05 Feb 2026
Dear Ms. Melisia, Warm greetings from Neo Puri Indah Jakarta. Thank you for your review. We are pleased to hear that you were satisfied with the friendliness of our staff, the easy check-in and check-out process, the cleanliness, and the excellent location of the hotel. Your feedback regarding the food quality has been taken into consideration and will be forwarded to the relevant team for evaluation and future improvement. We hope to welcome you back soon for an even better experience. Sincerely, Syahrul Aziz | Front Office Manager
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H***n
icon-Business
Business
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10.0
/10
Reviewed 8 week(s) ago
The location is near from the mall, city, and all is good.
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Accommodation's Reply
05 Feb 2026
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your review. We are pleased to know that you enjoyed our convenient location near shopping malls and the city, and that your overall experience was good. Your feedback is truly appreciated and motivates us to continue providing the best service. We look forward to welcoming you back in the future. Warm regards, Syahrul Aziz | Front Office Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Clean and the employees are friendly
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Accommodation's Reply
05 Feb 2026
Dear Gentlemen/Ladies, This is a message from Neo Puri Indah Jakarta. Thank you for your review. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendliness of all our staff. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you again in the future. Sincerely, Syahrul Aziz | Front Office Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel staff were very helpful when checking in, the access was good, the room was comfortable and clean.
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1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Gentlemen/Ladies, It is with pleasure that Neo Puri Indah Jakarta welcomes your review. We are delighted to hear that you were satisfied with our staff's service during check-in and that you appreciated the easy accessibility, comfortable rooms, and cleanliness of the hotel. Your compliments encourage us to continue striving for the best service. We hope to welcome you back in the future. Sincerely, Syahrul Aziz | Front Office Manager
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Febi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Clean, fresh room, request by customer more flexible, friendly staff, good food, good facilities, nothing missing... Best and comfortable.. Thank you
1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Bu Febi, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your wonderful review. We are delighted to know that you enjoyed our clean and fresh room, flexible service in accommodating requests, friendly staff, good food, and well-maintained facilities. Your kind words truly motivate our team to continue delivering the best and most comfortable experience for our guests. We look forward to welcoming you back in the future. Warm regards, Syahrul Aziz | Front Office Manager
W***y
icon-origin-TRAVELOKA
7.0
/10
Reviewed 11 week(s) ago
Everything is good, except the wifi is unstable, it turns on and off.
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Accommodation's Reply
05 Feb 2026
Dear Valued Guest, This is a message from Neo Puri Indah Jakarta. Thank you for your review. We are pleased to hear that your overall stay was positive. However, we apologize for the inconvenience caused by the unstable Wi-Fi signal. We appreciate your feedback and will contact the relevant team to improve our service quality. We hope to welcome you back soon for an even better experience. Sincerely, Syahrul Aziz | Front Office Manager
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M***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The hotel is still relatively new, so it's quite comfortable, but it's a bit small, especially the bathroom.
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2 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Valued Guest, Neo Puri Indah Jakarta is pleased to inform you of your review. We are delighted to hear that you were satisfied with the relatively new condition of our hotel. Your comments regarding the size of the room, especially the bathroom, are very helpful and will be used in our evaluation to improve comfort in the future. We hope to welcome you back soon. Sincerely, Syahrul Aziz | Front Office Manager
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Rosaulina
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is friendly, very informative, the hotel is clean and close to the mall and other food stalls so it's easy to walk too.
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Accommodation's Reply
05 Feb 2026
Dear Ms. Rosalina, Sincerely yours, Neo Puri Indah Jakarta Hotel. Thank you for your kind review. We are delighted to hear that you were satisfied with the friendliness and information provided by our staff, the cleanliness of the hotel, and its convenient location near shopping malls and restaurants, making it easy to walk to various places. Your compliments encourage us to continue striving for the best service. We hope to welcome you back in the future. Sincerely, Syahrul Aziz | Front Office Manager
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C***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Nice, clean, comfortable, strategic location. Only the room isn't soundproof. The sound of people walking in front of the room, people talking, and the sound of vehicles from outside can be heard. All is good.
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2 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Gentlemen/Ladies, Neo Puri Indah Jakarta would like to express our gratitude for your review. We are pleased to hear that you were satisfied with the cleanliness, comfort, and excellent location of our hotel. We apologize for any inconvenience regarding the soundproofing of the rooms, which we felt could not be improved. We appreciate your feedback and will use it as a basis for future evaluations to improve our comfort. We hope to welcome you back soon. Sincerely, Syahrul Aziz | Front Office Manager
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Number of reviews per page
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