The hotel staff was very friendly from the moment we arrived. The security guard also helped us upon our first arrival. Parking is a bit limited, but that's not a problem given the strategic location, close to the city center, trendy cafes, and Seminyak Beach. As for the food, it was my first time using the one-person-one-menu system, so I was a little disappointed, but it was okay since I got free fruit and drinks.