8.0
Very Good
From 64 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

7.8

Meal

8.0

Location

8.5

Service and Facilites

7.9

People often mention about Unicorn Hotel
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Bedroom (4)
Staff Friendliness (3)
Distance to City Center (2)
Accessibility (2)
Check-in/out Time (2)
Ambiance (2)
Room Space (2)
Bathroom (2)
Family Friendly (1)
Soundproof (1)
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Traveler Reviews Unicorn Hotel

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
The hotel staff is friendly, and the hotel's central location makes it easy to find food and other necessities. The atmosphere is also peaceful.
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L***m
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The staff is very helpful; you can just ask for hot water. The location is very strategic, right in the city center.
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Accommodation's Reply
03 Sep 2025
Thank you Sis, you have stayed at our hotel. We apologize for any shortcomings in both facilities and service. Your review is very helpful for us to improve. We hope you will be pleased to stay at our hotel again. May health, success, and blessings be your reward for you and your family. Thank you.
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W***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 26 week(s) ago
Overall, this hotel is good, cheap, located near some interesting cafes, and the staff is friendly. However, it is important to make sure that all bedding, including the bedcover, has been replaced with new ones, not ones used by previous guests (this is not an ordinary stain). Fortunately, the problem was immediately handled properly. Staying is not just about sleeping, but also health and comfort. The bathroom equipment also needs to be replaced with better ones.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Thank you Sis, you have stayed at our hotel. We apologize for any shortcomings in both facilities and service. Your review is very helpful for us to improve. We hope you will be pleased to stay at our hotel again. May health, success, and blessings be your reward for you and your family. Thank you.
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E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 37 week(s) ago
Please improve cleanliness especially the bed and bathroom 🙏
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Accommodation's Reply
03 Sep 2025
Thank you Sis, you have stayed at our hotel. We apologize for any shortcomings in both facilities and service. Your review is very helpful for us to improve. We hope you will be pleased to stay at our hotel again. May health, success, and blessings be your reward for you and your family. Thank you.
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 49 week(s) ago
Strategic location, close to everywhere... I have stayed here several times because the location is close to everywhere and the rooms are also clean...
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S***i
icon-origin-TRAVELOKA
5.7
/10
Reviewed 65 week(s) ago
The room has a lot of mosquitoes, it should be prepared before the guest checks in.
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Guest
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 79 week(s) ago
The sheets were dirty and the duve cover was also dirty, while I was waiting for check out time I saw the two girls cleaning service when they were cleaning the room next to mine they only replaced the pillowcase. Everyone was friendly enough. But when I was hanging out in the gazebo, suddenly the occupant of the room on the first floor in the first corner called out to me for some reason.
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Mario N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 83 week(s) ago
In terms of price, it's not worth it. The room I got looked like it had just been broken into and wasn't completely clean. The AC wasn't cold enough. The service was okay.
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S***N
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 84 week(s) ago
Comfortable enough for just a few days of activities.
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1 people find it helpful
Doddy R.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 96 week(s) ago
Ac panas banget ga kerasa pake ac, berisik dibawah pada nongkrong, staff yang wanita tidak ramah. Tidak rekomen maaf.
1 people find it helpful
Doddy R.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 96 week(s) ago
Ac panas banget ga kerasa pake ac, berisik dibawah pada nongkrong, staff yang wanita tidak ramah. Tidak rekomen maaf.
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Reyo D. P.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 126 week(s) ago
The soap holder is broken, there is no toothbrush, the bathroom smells, the breakfast is just normal, but the price is expensive.
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1 people find it helpful
yuniarsih e. p.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 138 week(s) ago
Clean room, AC works well, toiletries are available upon request to the receptionist.
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Yuanita R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 179 week(s) ago
Secara keseluruhan baik, stafnya ramah dan sangat membantu, lokasi di tengah kota mudah untuk mencari makanan dan keperluan lain, hanya pemanas air di kamar mandi tidak berfungsi pada waktu pagi dan malam karena menggunakan tenaga surya padahal butuh sekali karena cuaca pada bulan Juli, Agustus ini sangat dingin, pas check out pagi dikasih roti tawar tanpa selai karena katanya kepagian orang dapur belum datang.
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1 people find it helpful
Tiwi N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 257 week(s) ago
The hotel is new, so everything is very clean. The interior makes it comfortable. Breakfast can be delivered to the room. Wifi is fast but likes to be dim. Not enough shampoo in the bathroom.
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2 people find it helpful
Abdul Rahman
icon-origin-TRAVELOKA
6.0
/10
Reviewed 262 week(s) ago
Room slippers no tea or coffee maker not in the room.
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1 people find it helpful
Dyan M. G.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 263 week(s) ago
Breakfast for hotel guests is not served. Very slow service. I am very disappointed with this hotel.
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1 people find it helpful
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