I initially booked the hotel for one day (July 31st), but later arranged to stay for another day (August 1st). When checking in, I asked the receptionist if I could stay in the same room without needing to change rooms the next day. The receptionist said they would try to change rooms as soon as possible the next day because my room would be fully booked on August 1st. However, the next morning when I went back to the reception to request a change of room (at 9:30 AM), I encountered a different receptionist who told me I had to check out, take all my luggage down to the lobby, and wait from 12 PM to 3 PM to check into my new room. She conveyed this in a way that made me feel like I was at fault and that she was sternly lecturing me. And indeed, I didn't get my room until 2:30 PM. It's terrible for the hotel to have such a receptionist!

The location and rooms are good, but the elevator wait is a bit long. I went on a weekend and there was a group of guests, so I had to wait for the elevator twice. The breakfast buffet was good, and the rooms were okay and spacious.

Convenient location, friendly staff!

The staff were very friendly and provided excellent customer service.

The rooms are spacious and comfortable; however, the lobby and breakfast restaurant are a bit small, and while the food selection isn't extensive, it's delicious and suits my taste. Most of the staff are friendly.

The staff were very helpful, and the rooms were spacious and clean.

Everything is fine! The only downsides are the small gym and the slightly outdated equipment, mostly the weights.

I've stayed at The Cap a few times, each time in a two-bedroom apartment. Each apartment has a different size and layout depending on the angle. Overall, it was a good experience, and my family will return.

Very good, food, location, traffic is ok

The Housekeeping department had problems: the rooms were dirty. I switched to another room, but it wasn't any better: Room 1: smelled damp, large stains on the carpet, lots of hair on the floor, a dirty towel with hair in the sink, torn doormat. Room 2: still lots of hair on the floor and bed, the toilet had a dropped shampoo bottle cap from the previous guest. Both rooms: the blankets were quite wrinkled and not smoothed out.

It's definitely worth a visit, I'll come back.

Receptionists open the doors for us at every entrance and exit. They assist with luggage loading and unloading from taxis, are friendly, and inquire about our well-being when we haven't come down for breakfast...

First, upon getting out of the car, I was dissatisfied with the security guard for not assisting with my family's luggage and being very impatient. However, the receptionist was very enthusiastic. Next, upon entering the room, all the windows were very dirty and foggy, making it impossible to see outside. My room door was loose, making a rattling sound when closing or locking it, which was very annoying, although the technicians were very helpful (though they couldn't fix it immediately). Finally, the breakfast buffet was extremely poor; I didn't think a 4-star hotel could disappoint me like that. The food was meager. I will never return.

I had a 3-night, 2-day stay here in a double room. The room was clean, and the elevator was quick to use. The staff were generally friendly and cheerful, and the breakfast buffet had a wide variety of dishes. I will definitely come back sometime.

Okay, that's great. I'll definitely come back next time.

The hotel was fantastic, from the facilities to the service attitude of ALL the staff, from the receptionists to the security guards and cleaners. Although the official check-in time was 3 PM, I was assisted with an early check-in. I stayed in a Premier 2BR room with a super spacious living room perfect for my baby to play in. I will definitely visit again.

This was my first time booking this hotel. Initially, I read many negative comments on Google Maps, which made me hesitant and want to choose a different hotel. However, upon arrival, the staff member named Phat and the receptionists were very helpful. The breakfast was also delicious and varied. In short, my 3 days and 2 nights at the hotel were fantastic!

Guests left food outside their room doors, and the hotel staff left it there all night without cleaning it up, causing an unpleasant odor in the hallway and adjacent rooms.

Everything was good except for the breakfast buffet, which was only passable. Not as good as at other 4-star hotels.

My initial impression was that the room was very spacious and clean, with no unpleasant odors, and the floor felt soft and comfortable. The price was reasonable, not too expensive. The breakfast was delicious, though the portion was a bit small, but the taste was good. However, the hotel is far from the beach, probably a 7-minute walk.