Dear Ms. Siti N, Thank you for choosing Harris Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Puri Mansion. Thank you again for your choice, and we hope to welcome you back again. Sincerely, Febi Firdaus, Front Office Manager

Dear Elisa R. A, Thank you for choosing HARRIS Puri Mansion as your accommodation. On behalf of management and all staff, we would like to thank you for taking the time to provide us with a positive review and rating. We will continue to strive to improve the quality of our service for the comfort of our guests. We look forward to welcoming you back on your next visit. Warm Regards, Febi Firdaus Front Office Manager

Dear Guest, Thank you for choosing HARRIS Puri Mansion for your stay. We appreciate your positive review and are delighted to hear that you had a memorable experience at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Puri Mansion. We look forward to welcoming you back for another exceptional stay. Warm regards, Febi Firdaus Front Office Manager

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation. We greatly appreciate your positive review and are delighted to hear that you felt comfortable during your stay with us. We also appreciate your feedback regarding the variety of breakfast options. We apologize if the breakfast menu we served did not fully meet your expectations. We will pass this feedback on to our culinary team to use in evaluating and improving the quality and variety of the food we serve in the future. Thank you again for choosing Harris Puri Mansion. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, Febi Firdaus, Front Office Manager

Dear Anita W, Thank you for choosing HARRIS Puri Mansion for your stay. We appreciate your positive review and are delighted to hear that you had a memorable experience during your time with us. Once again, thank you for choosing HARRIS Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation and thank you for taking the time to share your experience. First, we apologize for the inconvenience you experienced, especially the lengthy check-in process that required you to wait in the lobby, as well as the uncomfortable conditions in the reception area. We are particularly sorry that the birthday cake you previously confirmed could not be delivered as requested. We understand that this surprise was very special to you and your friends, and we deeply regret that we were unable to ensure that moment could be fulfilled as it should have been. We have followed up on your feedback with the relevant departments to use as information in our evaluation of room availability, team coordination, and handling of special requests, in order to improve our services and make them more timely in the future. Thank you for appreciating the atmosphere and comfort of our hotel. We appreciate all feedback as it is valuable learning experience for us to continue improving the quality of our services. Once again, we apologize for this unpleasant experience. We hope to welcome you back to Harris Puri Mansion and provide you with a better experience in the future. Sincerely, Febby Ferdaus, Front Office Manager

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Puri Mansion. Thank you again for your choice, and we hope to welcome you back again. Sincerely, Febi Firdaus, Front Office Manager

Dear Valued Guest, Thank you for choosing HARRIS Puri Mansion for your stay. We appreciate your positive review and are delighted to hear that you had a memorable experience during your time with us. Once again, thank you for choosing HARRIS Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Dear Guests, We sincerely apologize for the inconvenience caused. We deeply regret that our staff mistakenly opened your room door while you were resting. We also deeply regret that we were unable to provide the kind and courteous service you expected when you contacted the front desk. We take this matter very seriously, as it meant that we did not meet the high standards of service that our hotel always maintains. To resolve this issue, our staff contacted you immediately after the incident to offer their apologies again and provided you with a complimentary breakfast as compensation for the inconvenience. Furthermore, we have conducted an internal investigation with the relevant departments to improve the procedure for opening room doors and to prevent similar incidents from happening again. We apologize once again. Thank you very much for your valuable feedback. We promise to provide you with a more comfortable stay on your next visit to Harrisbury Manor Hotel. Sincerely, Front Desk Manager, Febi Pildaus

Dear Ms. Little D, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your kind review, and we are delighted to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for your choice, and we hope to welcome you back again. Sincerely, Febby Ferdaus, Front Office Manager

Dear Dear Guest, thank you for choosing Harris Suites Puri Mansion. We appreciate you leaving a positive review, and we are delighted to hear that you had a wonderful time at Harris Suites Puri Mansion. Thank you again for staying with us, and we look forward to seeing you again. Sincerely, Febi Pirdaus, Head of Front Desk

Dear Ms. Ida Aram, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your kind review, and we are delighted to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for your choice, and we hope to welcome you back for another wonderful occasion. Sincerely, Febi Ferdaus, Front Office Manager

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Puri Mansion. Thank you for choosing Harris Suite Puri Mansion. We hope to welcome you back again. Sincerely, Febi Firdaus, Front Office Manager

Dear Mr. Atok, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you for your choice, and we hope to welcome you back again. Sincerely, Febby Ferdaus, Front Office Manager

Dear Valued Guest, Thank you for choosing HARRIS Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Dear Yosa B, Thank you for choosing HARRIS Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Dear Valued Guest, Thank you for choosing HARRIS Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Dear M Reza H,, Thank you for choosing HARRIS Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Dear Mr. Simon Petrus, Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the friendly service from our staff. However, we apologize for the inconvenience you experienced regarding the cleanliness of your room and the service during breakfast. Regarding the room not being cleaned, we have checked with the housekeeping team, and according to the records we received, on May 30th, there was a reported refusal of service, meaning that room cleaning could not be provided at that time. However, we understand that this may have caused inconvenience, especially if you were expecting your room to be cleaned that day. We also apologize for the unpleasant experience during breakfast. Your feedback about the lack of attentiveness from staff as they were arguing has been forwarded to the relevant team for evaluation and improvement, in order to provide faster and more professional service. Thank you for your valuable feedback. We hope to welcome you back to Harris Puri Mansion and provide you with a better stay in the future. Sincerely, Febby Ferdaus, Front Office Manager

Dear Mr. Komang Ah, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you for your choice, and we hope to welcome you back again. Sincerely, Febby Ferdaus, Front Office Manager