7.0
Pleasant
From 57 reviews
Provided by travelers on
Cleanliness

6.7

Room Comfort

6.6

Meal

6.7

Location

7.2

Service and Facilites

6.9

People often mention about Hotel Mitra Kapuas Raya Sintang
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Traveler Reviews Hotel Mitra Kapuas Raya Sintang

Number of reviews per page
20
40
Customer reviews
Dinny N.
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5.6
/10
Reviewed 25 week(s) ago
The water smells like sewage, dirty, there is no mineral water in the room. Basically this is an honest review and can be accounted for. The receptionist is not on standby. Basically, be afraid to stay here, it's better not to.
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H***k
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Business
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5.0
/10
Reviewed 40 week(s) ago
How come this hotel is on the app? Wasn't it surveyed first to see if it was suitable? So I'm too lazy to book again.
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N***a
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5.0
/10
Reviewed 59 week(s) ago
The staff stood at the desk didn't even that their hotel is connected to the app. I had to wait for at least 20 minutes to finally get the key. I finally got in the room to just realizing that the room is covered with dust. I didn't get any welcome bottled water and can't even open the TV. The AC is controlled by the staff by turning on the outside electric contact. The worst part? I had to pee and go to the toilet and you know what? I had to open the pee shower aka the bidet by myself only to realize that the water is turning from transparent to brown. I mean, if the staff did not wanting any costumers came from the app then don't even connected it to the app.
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g***l
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5.0
/10
Reviewed 61 week(s) ago
The toilet is broken and smells of sewage. The room is dirty too.
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Beben M.
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6.0
/10
Reviewed 80 week(s) ago
Kayak hotel buat esek esek aja
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hendrineli
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8.5
/10
Reviewed 92 week(s) ago
Enough for travelers as a transit city.
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1 people find it helpful
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Feliks I. T.
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6.0
/10
Reviewed 95 week(s) ago
Water doesn't flow. The AC doesn't work and the TV error is not clear.
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Accommodation's Reply
18 Oct 2023
Dear Feliks Ivan Thambun, Thank you for the review. We apologize for the inconvenience. We will improve our hotel facilities and provide better service in the future. That's it and thank you. Regards, Sherly.
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Abd. A. A.
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4.8
/10
Reviewed 105 week(s) ago
The receptionist is not cooperative, the bathroom is dirty, the room is dirty, not cleaned, lots of trash under the mattress, lots of mosquitoes.
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Feliks I. T.
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5.8
/10
Reviewed 147 week(s) ago
Untuk saat ini. Banyak tikus di plafon. Berisik. Mengganggu kenyamanan untuk istirahat.
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syarif m. n.
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6.0
/10
Reviewed 161 week(s) ago
Air ac membasahi lantai. Air macet saat mandi pagi.
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syarif m. n.
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5.8
/10
Reviewed 162 week(s) ago
Stafnya ramah hanya kondisi kamar kurang perawatan. Air AC mengalir ke lantai dalam kamar. Tv ada yang tidak bisa nyala. Dan air buat mandi pagi juga macet tidak mengalir.
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Ade
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6.8
/10
Reviewed 175 week(s) ago
Equipment there are toiletries. There are only 1 towels. There is no exhaust in the toilet.
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1 people find it helpful
Mellin P. C.
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4.8
/10
Reviewed 185 week(s) ago
Didn't expect it to be like a 5 star facility. But at least it was clean. It's really disappointing like gdi cleaning the room and the toilet floor .
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SYAIFULLAH
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6.0
/10
Reviewed 189 week(s) ago
Tidak merekomendasikan menginap di hotel ini karena kurang enak air nya tidak lancar sekali. Disaat mati lampu tidak ada persiapan untuk di hidupkan gunakan mesin genset. Perlu di evaluasi oleh pimpinan terkait. Menginap karena terpaksa di hotel ini 👎.
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Accommodation's Reply
17 Dec 2021
Dear Mr. Syaifullah, Sorry for the inconvenience. We will try to do better in the future. Thank you for your visit and input. Regards, Ivan
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Graha
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6.1
/10
Reviewed 189 week(s) ago
- Airnya pakai air tanah (bau), lampu kamar dan kamar mandi redup, kloset rusak gak bisa dipakai buat siram nya.+ pelayanan baik dan ramah, check out bisa agak lebih lama (pukul 13.00).
1 people find it helpful
Accommodation's Reply
17 Dec 2021
Dear Mr. Graha, Sorry for the inconvenience. We will try to be better. Thank you for your input. Regards, Ivan
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Agusrahayu
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6.0
/10
Reviewed 193 week(s) ago
Smell bad and not recommended
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Rahmat G. W.
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6.0
/10
Reviewed 231 week(s) ago
clean hotel, complete standard inn room facilities, only when the lights go out there is no generator and toilet water is not smooth, stay 3 rooms not water is not smooth when it goes out. check in light at 10 pm check out at 6 am
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1 people find it helpful
Accommodation's Reply
05 Mar 2021
Dear Mr. Rahmat, MKR Hotel is honored to receive you and your family as our guests. We always try our best to ensure that the rooms and services from us are always comfortable for our guests. We will accommodate your comments and suggestions and correct them for the convenience of your next visit. We look forward to a return visit from you soon. Thank you for your visit. Warm regards, Cloudberry
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Rika K. S.
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5.7
/10
Reviewed 231 week(s) ago
On Traveloka, it is stated that this hotel provides breakfast. There wasn't!
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Accommodation's Reply
05 Mar 2021
Dear Mrs. Rika, MKR Hotel is honored to receive you and your family as our guests. We always try our best to ensure that the rooms and services from us are always comfortable for our guests. Sorry for the inconvenience. We will update information about breakfast in the description of our hotel. We look forward to a return visit from you soon. Thank you for your visit. Warm regards, Cloudberry
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Sri Sri
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8.5
/10
Reviewed 253 week(s) ago
Comfortable room and strategic location. If from out of town the message will come here again.
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1 people find it helpful
Accommodation's Reply
23 Sep 2020
Dear Mrs. Sri, MKR Hotel is honored to receive you and your family as our guests. We always try our best to ensure that the rooms and services from us are always comfortable for our guests. Recently we added breakfast to guest rooms. We look forward to a return visit from you soon. Thank you for your visit. Warm regards, Anton
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Warni Z. P.
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8.5
/10
Reviewed 253 week(s) ago
The room is clean and you can drink and snack for free. For that price, the soap and toothbrush are really good. Next time I will book a room here again.
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Accommodation's Reply
23 Sep 2020
Dear Bapak Agus, MKR Hotel is honored to receive you and your family as our guests. We always try our best to ensure that the rooms and services from us are always comfortable for our guests. Recently we added breakfast to guest rooms. We look forward to a return visit from you soon. Thank you for your visit. Warm regards, Anton
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Number of reviews per page
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40