Overall Ratings & Reviews Woodspring Suites West Des Moines

bed was not a queen. smelt like weed

They could have at least had coffee in the lobby if not provided in the rooms and a blowdryer for the hair would have been wonderful a hand towel would have been appreciated also

Great place but needs to bolt down the beds

Come

Very clean and easy to get too.

Nobody at the front desk from 8pm until 10am. Sheets were dirty but could've get clean ones because no one at front desk. Room smelt like pot and cleaner combined. Not enough towels. Expected to take our trash to their dumpster when we checked out.

When we arrived on Friday night, a very friendly lady checked us in. Unfortunately, our TV didn't work, and despite her efforts to fix it, she couldn't get it to work either. She called maintenance, who said they could come in an hour, but we declined due to the late hour and asked them to come on Saturday instead. They did, and the TV was fixed. However, after checking in, we never saw another staff member again. I chose this hotel because it had a kitchenette in the room. After placing all the cold items in the freezer and fridge on Friday evening, we discovered that neither the fridge nor the freezer worked, and all the food we brought was ruined. I noticed the temperature wasn't cold enough when I first opened them, but I thought it just needed to be adjusted, which wasn't the case. With no staff available, there was no one to report the malfunctioning fridge to. Additionally, there was no ice machine or even a box of tissues in our room. Overall, we were very disappointed with our experience and would not recommend this hotel.

It was quiet

Nice place

Very clean. A very bare bones establishment. No amenities like shampoo, hair dryer. NO ICE MACHINE. No one at the front counter after 10pm. USB Charging ports inoperable. Our devises were nearly depleted in the morning. NO COFFEE. Will not be staying here again.

Front desk was closed for the majority of the stay. There was a discarded contact lens on my sheets (not mine). I could not request a change as there was no staff present at any point in my stay outside of check in.

This extended stay hotel does not advertise that they are acting as a half-way house or some other type of rehab facility. I am not sure what type of housing was being arranged, but these were not extended stay workers or travellers. It was noisy, in part because there are no carpets in the rooms, so that people above can be heard through the ceiling.

Overall good

Lots of noise in halls, strange smells, had loud pounding in door multiple nights.

Checked in after hours. The staff was quick and courteous. Nice, clean room. Thanks!

Staff seemed friendly, was nicely up kept

Staff was professional and friendly, hotel as a whole was clean with exception to the laundry room, which was not clean, & machines were dirty inside, as well as several machines out of order. No change machine to get change for machines, also paid 75 cents for detergent that did not come out of machine & front desk closed in evening, so nobody to help you if something is wrong. Also a man camped out in his folding chair inside the side door under the stairway sleeping, & was also out back of the building I'm guessing after they removed him from inside, he did not make me feel real safe or comfortable. All in all, I loved the room I had, & staff was kind, & helpful when there.

Very clean, safe, well lit parking, great rates, friendly & professional staff. Highly recommend for anyone to stay here!

The staff! They were very friendly.

Service