Overall Ratings & Reviews Java Lotus Hotel Jember

Thank you so much for your review! We are delighted to learn that our hotel's location—very close to the mosque and the city center—added to your comfort during your stay. We are also pleased to hear that you found our rooms comfortable and that our staff were friendly and provided excellent service. Your positive feedback means a lot to us. We look forward to welcoming you back again soon and providing you with an equally satisfying stay. See you again soon. Best Regards! Java Lotus Hotel Jember Team

Thank you so much for your review! We're thrilled to hear that you found our hotel's location convenient, our rooms clean, and our service satisfactory. We also understand that a comfortable sleep is crucial. We apologize if your pillow felt a little flat. We're committed to improving this—our team is currently reviewing the quality of our pillows and will be happy to offer you alternatives like memory foam or a new, firmer pillow upon check-in. Your feedback is invaluable in our efforts to improve our service. We look forward to welcoming you back to our hotel in the future, so we can provide you with a more comfortable sleep experience that meets your expectations. Best Regards! The Java Lotus Hotel Jember Team

Thank you for your feedback 🙏🏼. We apologize if the menu and parking service did not meet your expectations. We need to convey that fried rice and fried noodles are indeed mandatory menu items as requested by the majority of guests. However, we will consider your feedback to develop menu variations and better service in the future 🌿. Warm regards, Java Lotus Hotel Jember Team

Thank you for sharing your experience! We're delighted to hear that the overall service at our hotel was satisfactory, and that you enjoyed our rooftop facilities. We apologize for the inconvenience as your request for a higher floor wasn't fully met—you were assigned a room on the 3rd floor. We understand your wishes and will evaluate our room assignment process to optimize it in the future. We greatly appreciate your feedback, as it helps us improve our service. We hope you'll return, and we will strive to provide you with a more fulfilling experience in the future. Best Regards! The Java Lotus Hotel Jember Team

Thank you so much for your detailed and constructive review. We are delighted to hear that you found our staff friendly and responsive, our hotel's strategic location—near Jember Square and the city center—and our traditional cuisine to be a delight. We apologize for the inconvenience you experienced in the bathroom area—particularly regarding the standing water, the unclean mat, the lack of face towels, and the drawers that needed cleaning. We understand the importance of such comfort. Our team has now rechecked the plumbing system, replaced the mats with new, clean ones, provided face towels, and ensured the drawers were thoroughly cleaned. We truly appreciate your feedback, as small things like this help us improve. We look forward to welcoming you back in the future and providing you with an even more perfect stay. Best Regards! Java Lotus Hotel Jember Team

Thank you for taking the time to write such a positive review. We're delighted to hear that you enjoyed our strategic location, comfortable rooms, varied breakfast menu, and the service from our team. Reviews like these really motivate us to continue providing the best service to all our guests. We look forward to welcoming you back on your next visit. Best regards, The Java Lotus Hotel Jember Team

Thank you for your positive review. We are delighted that you felt comfortable and satisfied with the cleanliness of our property. Due to limited parking, we have rented the Kusuma parking lot as a second option if the basement parking is full. We look forward to welcoming you back on your next visit. Warm regards! The Java Lotus Hotel Jember Team