DP

Dessy P. S.

9.7

/10

Reviewed 3 day(s) ago

Good and more comfort is improved

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Accommodation's Reply

26 Dec 2025

Dear Ms. Desi, P.S. Sincerely, The Grand Swiss-Belhotel Darmo Surabaya. Thank you for your visit and your compliments. Your review encourages us to strive for the best service for all our guests. We are committed to maintaining and continuously improving the quality of our service. We look forward to welcoming you again and providing you with a memorable experience. Sincerely, The Management, Grand Swiss-Belhotel Darmo Surabaya

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SR

Slamet R.

Leisure

10.0

/10

Reviewed 4 day(s) ago

Indeed 5 star service, very satisfying.

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MP

Marinda P. D. G.

9.4

/10

Reviewed 4 day(s) ago

The best hotel I stayed at for my trip. Hands-on staff, clean, and elegant hotel.

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andy h. w.

Leisure

10.0

/10

Reviewed 7 day(s) ago

The hotel staff is friendly, the food is delicious and the location is strategic to the city.

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Accommodation's Reply

25 Dec 2025

Dear Andy H. W., Warm greetings from Grand Swiss-Belhotel Darmo Surabaya. We sincerely thank you for visiting our hotel and for your satisfaction with our services. Your valuable feedback motivates us to continuously strive to provide the best service to all our guests. We are committed to maintaining and improving our service quality. We look forward to welcoming you back to our hotel and creating precious memories. Thank you. From the management of Grand Swiss-Belhotel Darmo Surabaya.

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L***a

Business

10.0

/10

Reviewed 2 week(s) ago

Thank you Grand Swiss-Belhotel Darmo. I really enjoyed staying at this hotel. It's a comfortable place for families... the staff are very friendly and responsive. If you go to Surabaya, don't forget to stay at Grand Swiss-Belhotel Darmo, okay? ❤️👍🏻😍

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1 people find it helpful

Accommodation's Reply

18 Dec 2025

Dear Valued Guest, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya. Thank you for your visit and your kind words. These compliments motivate us to continue providing the best possible service to all our guests. We are committed to maintaining and continuously improving the quality of our service. We look forward to welcoming you again and providing you with a memorable experience. Sincerely, The Management Team, Grand Swiss-Belhotel Darmo Surabaya

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Hv

Hein v. d. K.

Leisure

9.4

/10

Reviewed 3 week(s) ago

Very good hotel and very nice and friendly staff.

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Accommodation's Reply

10 Dec 2025

Dear Mr. Hein V. D. K., Warmest Greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for taking the time to share your kind feedback following your recent stay. It was a true pleasure having you with us, and your positive remarks are greatly appreciated by our entire team. We remain dedicated to delivering exceptional service and memorable hospitality. It would be our pleasure to welcome you back again soon for another delightful experience. Yours sincerely, The Management Grand Swiss-Belhotel Darmo, Surabaya

Hv

Hein v. d. K.

Leisure

9.4

/10

Reviewed 3 week(s) ago

Very good hotel and very nice and friendly staff.

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Accommodation's Reply

10 Dec 2025

Dear Mr. Hein V. D. K., Warmest Greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for taking the time to share your kind feedback following your recent stay. It was a true pleasure having you with us, and your positive remarks are greatly appreciated by our entire team. We remain dedicated to delivering exceptional service and memorable hospitality. It would be our pleasure to welcome you back again soon for another delightful experience. Yours sincerely, The Management Grand Swiss-Belhotel Darmo, Surabaya

SR

Shoaib R.

10.0

/10

Reviewed 3 week(s) ago

I loved staying here, but the reception was not very clear in giving information and a bit cold, but everyone else was absolutely at the highest standard. at the breakfast, we got asked for random information which is not necessary because we tried to enjoy our food. however, there are minor encidents and everything else was great!

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Accommodation's Reply

06 Dec 2025

Dear Mr. Shoaib R., Warmest Greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for sharing your experience. Your review is an important point of consideration for our team as we continue to improve our services. We sincerely appreciate the opportunity you have given us to grow and enhance our standards. We remain committed to maintaining and elevating the quality of our service. It would be our honor to welcome you back in the future and provide you with another memorable experience. Yours sincerely, The Management Grand Swiss-Belhotel Darmo, Surabaya

S***a

Leisure

8.5

/10

Reviewed 4 week(s) ago

Overall, it was okay. The only downside was the attitude of one of the male employees in the restaurant during breakfast on the first day of our stay. He interrogated us as if we wanted a free breakfast, even though we were staying on a breakfast package. Hopefully, this can be improved in the future.

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Accommodation's Reply

29 Nov 2025

Dear Valued Guest, Warmest regards from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for sharing your experience. Your feedback is very important to our team for the future improvement of our services. We sincerely appreciate the opportunity you have given us for our continued growth. We are committed to maintaining and continuously improving the quality of our services. We will be honored to welcome you again and provide you with a memorable experience. Best regards, Management Grand Swiss-Belhotel Darmo, Surabaya

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F***h

9.7

/10

Reviewed 5 week(s) ago

The service was good, although check-in wasn't quick, and we had to wait for the room to be ready. The room was clean and comfortable. Breakfast was mediocre. It lacked variety and the taste was mediocre, not particularly impressive for a 5-star hotel.

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Accommodation's Reply

25 Nov 2025

Dear Valued Guest, We would like to extend our warmest regards to Grand Swiss-Belhotel Darmo Surabaya. Thank you for your visit and your kind words. This review is an encouragement for us to continue to strive to provide the best service to all our guests. We are committed to maintaining and improving the quality of our services. We would be honored to welcome you again and provide you with a memorable experience. Best regards, Management Team, Grand Swiss-Belhotel Darmo Surabaya

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M***a

10.0

/10

Reviewed 5 week(s) ago

Clean and comfortable rooms. Friendly service. Recommended.

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Accommodation's Reply

25 Nov 2025

Dear Valued Guest, We would like to extend our warmest regards to Grand Swiss-Belhotel Darmo Surabaya. Thank you for your visit and your kind words. This review is an encouragement for us to continue to strive to provide the best service to all our guests. We are committed to maintaining and improving the quality of our services. We would be honored to welcome you again and provide you with a memorable experience. Best regards, Management Team, Grand Swiss-Belhotel Darmo Surabaya

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M***i

Business

10.0

/10

Reviewed 6 week(s) ago

Very comfortable and happy to stay here for business trip purposes :)

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Accommodation's Reply

17 Nov 2025

Dear Valued Guest, We would like to extend our warmest regards to Grand Swiss-Belhotel Darmo Surabaya. Thank you for your visit and your kind words. This review is an encouragement for us to continue to strive to provide the best service to all our guests. We are committed to maintaining and improving the quality of our services. We would be honored to welcome you again and provide you with a memorable experience. Best regards, Management Team, Grand Swiss-Belhotel Darmo Surabaya

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Dedy S.

Staycation

10.0

/10

Reviewed 7 week(s) ago

Luxury hotel at super cheap price, highly recommended.

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1 people find it helpful

Accommodation's Reply

13 Nov 2025

Dear Mr. Dedi S., Warmest regards, Grand Swiss-Belhotel Darmo Surabaya Thank you for your visit and your kind words. This review is an encouragement for us to continue to strive to provide the best service to all our guests. We are committed to maintaining and improving the quality of our services. It would be an honor to welcome you again and provide you with a memorable experience. Best regards, Management Team, Grand Swiss-Belhotel Darmo Surabaya

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f***i

8.0

/10

Reviewed 7 week(s) ago

no smoking order given smoking room, parking is difficult

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Accommodation's Reply

13 Nov 2025

Dear Valued Guest, Warmest regards, Grand Swiss-Belhotel Darmo, Surabaya Thank you for your review and suggestions. We highly appreciate your feedback. This information will be our focus to improve our comfort and service quality in the future. We are committed to maintaining and continuously improving the quality of our services. We will be honored to welcome you back again with an even better experience. Best regards, Management Grand Swiss-Belhotel Darmo, Surabaya

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S***a

Staycation

9.4

/10

Reviewed 7 week(s) ago

The room was great, beyond my expectation

1 people find it helpful

Accommodation's Reply

13 Nov 2025

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for taking the time to share your kind feedback following your recent stay. It was a true pleasure having you with us, and your positive remarks are greatly appreciated by our entire team. We remain dedicated to delivering exceptional service and memorable hospitality. It would be our pleasure to welcome you back again soon for another delightful experience. Yours sincerely, The Management Grand Swiss-Belhotel Darmo, Surabaya

S***i

Business

8.5

/10

Reviewed 8 week(s) ago

Friendly staff, clean hotel, okay breakfast with lots of choices.

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1 people find it helpful

Accommodation's Reply

03 Nov 2025

Dear Valued Guest, We would like to extend our warmest wishes to you from all staff at Swissôtel Surabaya Damo. Thank you for your support. Your feedback helps us to continuously improve our services. We will strive to maintain our high service standards. We sincerely hope to welcome you back and provide you with an unforgettable and memorable stay. Thank you! Swissôtel Surabaya Damo

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Fm

Faris m.

9.7

/10

Reviewed 8 week(s) ago

Good location, nice, spacious room, narrow parking, reception a bit slow

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Accommodation's Reply

03 Nov 2025

Dear Mr. Faris M., Warmest regards, Grand Swiss-Belhotel Darmo Surabaya Thank you for your visit and your kind words. Reviews like these are a great encouragement for us to continuously improve our services. We are committed to maintaining the best quality of service. It will be an honor to welcome you back and provide you with a memorable experience. Best regards, Management Team, Grand Swiss-Belhotel Darmo Surabaya

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D***i

Staycation

10.0

/10

Reviewed 9 week(s) ago

Very comfortable and close to the city center… If it's Sunday morning, you can go straight to car free day… Awesome

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Accommodation's Reply

29 Oct 2025

Dear Valued Guest, We would like to extend our warmest regards to Grand Swiss-Belhotel Darmo Surabaya. Thank you for your visit and your kind words. Reviews like these are a great encouragement for us to continuously improve our services. We are committed to maintaining the highest quality of service at all times. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, The Management of Grand Swiss-Belhotel Darmo Surabaya

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Verified Traveler

10.0

/10

Reviewed 9 week(s) ago

I will stay here again. Relaxing

1 people find it helpful

Accommodation's Reply

23 Oct 2025

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for taking the time to share your kind feedback following your recent stay. It was a true pleasure having you with us, and your positive remarks are greatly appreciated by our entire team. We remain dedicated to delivering exceptional service and memorable hospitality. It would be our pleasure to welcome you back again soon for another delightful experience. Yours sincerely, The Management Grand Swiss-Belhotel Darmo, Surabaya

RA

Raden A. R.

Staycation

10.0

/10

Reviewed 9 week(s) ago

It was an amazing experience! Loved everything about the hotel. The staff, the room, the coffee, the ambiance, everything is super! Definitely will come back here for my next Surabaya trip😁

1 people find it helpful

Accommodation's Reply

23 Oct 2025

Dear Mr. Raden A. R, Warmest Greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for taking the time to share your kind feedback following your recent stay. It was a true pleasure having you with us, and your positive remarks are greatly appreciated by our entire team. We remain dedicated to delivering exceptional service and memorable hospitality. It would be our pleasure to welcome you back again soon for another delightful experience. Yours sincerely, The Management Grand Swiss-Belhotel Darmo, Surabaya

Grand Swiss-Belhotel Darmo

Overall Ratings & Reviews Grand Swiss-Belhotel Darmo

9.2

9.2

9.1

9.2

9.2

Traveler Reviews Grand Swiss-Belhotel Darmo

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