First of all, Cozy sincerely apologizes and is sorry for your bad experience. Cozy is pleased to receive your comments so we can improve and look forward to serving customers better. As for the laundry service, Cozy has clear price list information for you and you also agree, so I hope you will give a more fair assessment on this issue. If you have any questions, please contact the hotel front desk so we can answer them for you. Thank you.