I booked room for 5 put in every detail correctly but hotel forced me to sleep on ground. They were expecting 5 adults to sleep on 2 queen beds Even the front desk guy told me to sleep on floor

The hotel itself is what I would expect for a Fairfield. However, the service was not as helpful as I would have hoped. We booked a room for 3 adults and 2 children (4 & 6), with ages required at booking. When I have booked this in the past, usually there is additional beds, other than two queens. Whether it is a pullout sofa or cot. We ended up with two queens, and nothing else. When we asked for a cot they said they didn't have any. While we were only there for two nights, we would have appreciated our room being refreshed. With two little kids, our garbages were overflowing and we ran out of towels. Despite being out for most of the day, we didn't get our room serviced. That being said, the kids enjoyed the pool.

The hotel is clean and the staff are very friendly. The breakfast is okay.

My family is very upset. We drove to Salmon Arm after receiving a phone call my mother in law died yesterday at 10 30 am . I booked at 11 am for Fairfield Inn and Suites By Marriott Salmon Arm at hotels.com for Aug 01 -03 stay where the itinerary specifically says as per contract pay at hotel. I always use a different credit card to pay for my stays on hotels. If this was the case that Marriott only allowed pay in advance I would have put my other CC instead. I was notified via email with no indication that my room would be given away if I am unable to respond. I was driving for 8 hrs and had dead spots through out the drive. My hotels.com profile has a phone number which the hotel could have acquired if needed. I came at 830pm to the front desk to be told the manager gave away my room. Our Family just have a death and the hotel did not hold up to their contract. That is false advertising, breaking a contract, and very unprofessional. I have to find an alternative accommodation which was another extra drive. If this wasn't bad enough I looked at my credit card statement a week after and I was charged on August 02, 2026 when I couldn't even get a room. I have called the front desk, asked for a manager, which is always mysteriously away and e-mailed reservation. How much more could a person take. This hotels is terrible. I demand the charges reversed and should be compensated for credit card interest and all the stress it had given my family.

The hotel was overall a great place and I have stayed at this hotel before but this visit I wasn’t as impressed, the bedroom was really dirty upon arrival, spider webs on the corner walls, hairs on our pillows and the tub was covered in hair which I had to clean myself. Staff wasn’t that friendly. Breakfast was a little disappointing as every time I had it, (we stayed for 3 nights) the eggs were cold and the oatmeal was always gone. We arrived for breakfast usually around 8 am. I paid a lot for staying at this hotel being a long weekend, but definitely was not worth the amount I paid.

good

Hotel was clean. Nice big rooms. Beds were comfortable. Lots of parking. Not in walking distance to any restaurants. Breakfast area gets busy. It’s our go to hotel in Salmon Arm.

Grey property located in a great place

Great stay. Very clean. Nice big rooms made it easy to accommodate a pack and play.

One of the best hotels i have been to.

Overall, this hotel is fine. I would have given a 5 star rating but the beds and pillows are awful. Time for some new ones!

One of the best places to stay in town! The property is exceptionally clean, and the staff are friendly, welcoming, and always ready to help. Our kids had an amazing time in the pool, and the rooms were spacious, comfortable, and well maintained. The gym was clean, there was plenty of parking, and the complimentary breakfast was a great bonus. It had everything we needed for a perfect stay. We will definitely be coming back in the future. Highly recommended!

Breakfast was good with lots of choice. Hot beverages were not that hot as this is the Hotel’s standard

Clean room and nice sized space. Very convenient to Highway 1. A comfortable and affordable place to stay

A chain hotel - clean. EV charging is nice. Breakfast is the same chain hotel meh.

We enjoyed everything about this hotel except the breakfast. It seems that is the weak spot of all all hotels that don't have a true restaurant.

The front desk was able to provide an accessible room upon request. Located a transfer chair for the bath tub. Everything was good about our stay.

I really liked the hotel for the availability of parking, excellent continental breakfast and the amazing staff. The hotel is easily access from the Trans Canada Highway, and has a comfortable meeting area along with solid amenities like pool, hot tub and gym. The only thing I would recommend to improve customer comfort is better use of the 1 bedroom suite. The room lacked decent lighting in the living area. A floor lamp would go a long way so that the bright overhead lights in the kitchen could be turned off. The closet lacked a rack that could hold longer pieces of clothing (like a suit coat or a dress). The room was a bit bare on additional seating and wall coverings, making it quite stark looking. Finally, the pull out mattress was not the most comfortable. These small changes would turn the three stars into five.

The hotel was great. Very clean and staff were friendly. The breakfast variety wasn’t amazing but we did eat and the staff were really helpful in the breakfast area.

I There was breakfast at the hotel! Unfortunately no restaurant services in the hotel nor within walking distance! Had to drive to have lunch or dinner!