8.5
Very Good
From 697 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.5

Service and Facilites

8.4

People often mention about Nine Hotel
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Bedroom (37)
Staff Friendliness (36)
Ambiance (34)
Bathroom (28)
Distance to City Center (27)
Room Space (22)
Check-in/out Time (21)
Accessibility (20)
Wifi (18)
Soundproof (17)
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Traveler Reviews Nine Hotel

Number of reviews per page
20
40
Customer reviews
Prasetyo
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
It's comfortable and more private, but the price is quite expensive now, only a few tens of thousands different from more attractive hotels.
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M***r
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9.0
/10
Reviewed 5 week(s) ago
Friendly staff, family friendly, easy online transportation.
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M***a
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Business
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5.4
/10
Reviewed 10 week(s) ago
lots of small cockroaches everywhere, the shower was broken, the sheets looked like they had never been changed
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, thank you, Mira, for taking the time to write a review of Nine Palace Hotel. We apologize for any inconvenience you may have experienced during your stay. The Management of Nine Palace Hotel.
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M***a
icon-origin-TRAVELOKA
5.8
/10
Reviewed 10 week(s) ago
The shower faucet was broken, there were lots of small cockroaches everywhere; the sheets looked like they hadn't been changed, there were lots of small cockroaches on the bed.
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Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, thank you, Mira, for taking the time to write a review of Nine Palace Hotel. We apologize for any inconvenience you may have experienced during your stay. The Management of Nine Palace Hotel.
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E***k
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
It's just for transit.
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Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, we thank you, EK, for taking the time to write a review of Nine Palace Hotel. We sincerely hope you will visit us again, whether for business or a family vacation. The Management, Nine Palace Hotel
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I***n
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Transit
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5.7
/10
Reviewed 12 week(s) ago
Not as expected for the price of almost 300k, the bathroom smells, the water heater is broken, the shower faucet is broken and has to be fixed, the room size is also very narrow, like it's stuffy, the smell of the bathroom is really uncomfortable.
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Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, we would like to thank you, Ms. I*n, for taking the time to write a review of Nine Palace Hotel. Sincerely, The Management of Nine Palace Hotel.
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Santi O.
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9.4
/10
Reviewed 14 week(s) ago
Will be the first option when visiting Palembang again. God willing.
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Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, we thank you, Mr. Santi, for taking the time to write a review of Nine Palace Hotel. We sincerely hope you will visit us again, whether for business or a family vacation. Sincerely, Management: Nine Palace Hotel
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u***r
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Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 17 week(s) ago
Horror atmosphere, dim lights and 1 cut off 😭 Hot water won't turn on
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Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, we would like to thank you, U*r, for taking the time to write a review of Nine Palace Hotel. The Management of Nine Palace Hotel.
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Anita s.
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Leisure
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10.0
/10
Reviewed 18 week(s) ago
I'm not disappointed, the mattress is clean, soft and big.
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Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, we thank you, Ms. Anita, for taking the time to write a review of Nine Palace Hotel. We sincerely hope you will visit us again, whether for business or a family vacation. Sincerely, Management: Nine Palace Hotel
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Recommendations for the most comfortable hotels in Palembang
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
It is with pleasure that Nine Hotel Palembang extends its gratitude to you, D*i, for taking the time to write a review of Nine Hotel Palembang. We sincerely hope you will visit us again, whether for business or a family vacation. Sincerely, The Management, Nine Hotel Palembang
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N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The staff is friendly, but the room is too humid and the air conditioning is not cool enough 🙏
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palembang Hotel, thank you, N*a, for taking the time to write a review of Nine Palembang Hotel. We sincerely hope you will return to stay with us again, whether for business or a family vacation. The Management, Nine Palembang Hotel
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E***s
icon-Business
Business
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10.0
/10
Reviewed 21 week(s) ago
friendly staff and clean rooms, the only thing you need to pay attention to is the air conditioning
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Accommodation's Reply
11 Mar 2026
Warm greetings from Nine Palace Hotel. Thank you, E*a, for taking the time to write a review of Nine Palace Hotel. We sincerely hope you will visit us again, whether for business or a family vacation. The Management, Nine Palace Hotel
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Andri
icon-Transit
Transit
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8.6
/10
Reviewed 22 week(s) ago
The bathroom has stagnant water, but I've checked it again, but I haven't tried it again.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Hotel Palembang, we thank Mr. Andri for taking the time to write a review of Nine Hotel Palembang. Sincerely, The Management of Nine Hotel Palembang.
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A***a
icon-Transit
Transit
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8.2
/10
Reviewed 22 week(s) ago
The check-in process was easy and the staff were friendly.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, we would like to thank you, A*a, for taking the time to write a review of Nine Palace Hotel. We sincerely hope you will visit us again, whether for business or a family vacation. The Management, Nine Palace Hotel
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Yeni P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
First time staying and very satisfied
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Accommodation's Reply
11 Mar 2026
With our deepest respect, Nine Palace Hotel. Thank you, Ms. Yeni, for taking the time to write a review of Nine Palace Hotel. We sincerely hope you will visit us again, whether for business or a family vacation. Management: Nine Palace Hotel
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Octaviani
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
First time staying at this hotel, the room is cool, clean, small but warm
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Accommodation's Reply
11 Mar 2026
Warm greetings from Nine Palembang Hotel. I*a, thank you so much for your valuable feedback about Nine Palembang Hotel. We sincerely hope you will visit us again, whether for business or family vacation. From the management of Nine Palembang Hotel.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 24 week(s) ago
When I checked in, I was given someone else's old room. The room was only tidied up. The sheets, drinks, and soap were not changed.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, we would like to thank you, Ms. I*a, for taking the time to write a review of Nine Palace Hotel. We apologize for any inconvenience and appreciate your valuable feedback. The Management of Nine Palace Hotel.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel is clean and comfortable. The uniquely designed walls and murals create an aesthetic appeal. The rooms are quite large compared to those in well-known hotels. The affordable rates fit within a company's budget. Hopefully, the cleanliness will be consistent.
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Accommodation's Reply
11 Mar 2026
It is with pleasure that Nine Palace Hotel would like to express our gratitude to you, Ms./Mrs. G*t, for taking the time to write a review of Nine Palace Hotel. We sincerely hope that you will visit us again, whether for business or leisure with your family. Sincerely, The Management, Nine Palace Hotel
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E***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
So far, I've always been satisfied with my stay here. Easy access everywhere, friendly staff, and affordable prices.
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Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palembang Hotel, thank you, E*a, for taking the time to write a review of Nine Palembang Hotel. We sincerely hope you will return to stay with us again, whether for business or a family vacation. The Management of Nine Palembang Hotel.
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P***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 27 week(s) ago
The AC is not cold, the room cannot be locked.
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Accommodation's Reply
11 Mar 2026
With our deepest respect, Nine Hotel Palembang. Thank you, Mr./Ms. Pa, for taking the time to write a review of Nine Hotel Palembang. We apologize for any inconvenience and appreciate your feedback. Sincerely, The Management of Nine Hotel Palembang.
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Number of reviews per page
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40