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Traveloka (36)

7.9

Pleasant

From 36 reviews

Provided by travelers on

Cleanliness

7.5

Room Comfort

7.2

Meal

6.8

Location

8.5

Service and Facilites

7.3

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Traveler Reviews Cozi 5 Hotel & Apartment

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Customer reviews

B***n

Staycation

7.3

/10

Reviewed 5 week(s) ago

The room was dirty and old. The old room was acceptable, but when I checked in, there was still hair from the previous guest on the bed, and there was also water on the bed. Maybe they didn't clean it up before letting the new guest in.

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T***n

8.5

/10

Reviewed 7 week(s) ago

friendly staff, nice room, ok price

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H***g

6.3

/10

Reviewed 7 week(s) ago

I didn't expect anything for this price. I arrived at 8pm but there was no room right away. At first, I thought of moving to another branch further away or using a room with a broken air conditioner. Then the receptionist informed me that another guest had just checked out of another room, so I waited for another 40 minutes for the cleaning to be done before I could get a room. The room I received later had a slow air conditioner and a broken toilet lid.

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1 people find it helpful

Đ***h

Staycation

6.4

/10

Reviewed 12 week(s) ago

Old room, squeaky mattress, old and dirty blanket I probably wouldn't dare book a second time

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1 people find it helpful

T***n

7.3

/10

Reviewed 14 week(s) ago

The room was very dirty, the pillows and furniture were old and yellow.

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Lâm M. D.

8.5

/10

Reviewed 14 week(s) ago

Booked a 2 bed room but was given a 1 bed room at a lower price and not clean.

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1 people find it helpful

Linh P. B.

Business

9.4

/10

Reviewed 16 week(s) ago

Quiet hotel, next to the hotel there is a very nice car park

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Linh P. B.

Business

9.4

/10

Reviewed 16 week(s) ago

Great friendly and helpful staff

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N***n

5.7

/10

Reviewed 19 week(s) ago

The room was so dirty, the pillow and blanket were the color of congee and very dirty, I asked the staff to change the blanket, the staff brought up a blanket that smelled worse than the previous one, when I went to the bathroom, no one had gone to the toilet before and hadn't flushed =))). First time encountering this situation, such a bad experience

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NGUYEN M. P.

9.4

/10

Reviewed 21 week(s) ago

Very good service. The room is nice.

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T***ú

5.8

/10

Reviewed 24 week(s) ago

water flow is extremely weak no elevator cockroaches in room no wifi!!!!

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T***i

Business

8.3

/10

Reviewed 31 week(s) ago

Convenient location, fully furnished room but a bit old, room smells very bad

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2 people find it helpful

My Xuan V.

8.5

/10

Reviewed 84 week(s) ago

Nhân viên nhiệt tình dễ thương, phòng ốc sạch sẽ, an toàn

3 people find it helpful

Accommodation's Reply

19 Jan 2024

Thank you for staying at Cozi 5 Hotel. We are always grateful and appreciate all reviews and comments about the hotel. Cozi 5 wishes you a happy, joyful day filled with joy. We hope to welcome you at the hotel next time. Cozi 5 looks forward to seeing you again! Sincerely thank you!

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Le Thi H. T.

6.4

/10

Reviewed 84 week(s) ago

Nhân viên nice nhưng phòng rất mùi, mùi thuốc lá nồng nặc và bí

2 people find it helpful

Accommodation's Reply

12 Jan 2024

Thank you Trang for staying at Cozi 5 hotel. After receiving your feedback about the room, Cozi 5 staff helped change your room immediately even though it was the evening of the next day. First of all, we're sorry that we arrived a bit late when we checked in, and maybe we were too tired after a long trip, so we didn't respond sooner so we could change rooms sooner, which made you unhappy. We believe that with the enthusiastic support day and night from Cozi 5 staff, Ms. Trang will have a comfortable stay to compensate for the first night she arrived, and really hope that she will have a good experience because she only A good review from you will help us strive harder at work. Wishing you and yours a good day! Sincerely, Cozi 5

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Viet p. N.

5.1

/10

Reviewed 89 week(s) ago

Standard room is very bad, not worth the price

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1 people find it helpful

Accommodation's Reply

29 Nov 2023

We are very sorry that you had a bad experience at Cozi 5 Hotel We have tried our best to bring customers valuable standard rooms at the most affordable prices in the Phu My Hung area. We know that compared with Trung Son areas, or farther away, prices in Phu My Hung are very high, but on the contrary, the advantages of Phu My Hung area are safety, convenience, and civilized population. Therefore, Cozi 5 truly apologizes to you because we have not been able to fully meet your expectations. We will try to improve service quality and renovate the room soon. Sorry customers, we look forward to seeing you again soon! Best regards, Tails 5

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NGUYEN THI MY DUNG

8.5

/10

Reviewed 123 week(s) ago

Phòng ở khá thoải mái, chị chủ nước rất dễ thương. Mình đã có trải nghiệm khá tuyệt khi lưu trú tại đây !

3 people find it helpful

Accommodation's Reply

12 Apr 2023

You have experienced the service at Cozi 5 hotel. Cozi 5 team is very happy to know that you have felt comfortable at Cozi 5 hotel. Have a nice day, hope you will continue to support Hotel Cozi 5!

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An Nguyen

8.5

/10

Reviewed 126 week(s) ago

phòng sạch sẽ, trong phòng hơi có kiến, còn lại mọi thứ oke, vị trí đẹp

4 people find it helpful

Accommodation's Reply

24 Mar 2023

Thank you for staying at Cozi 5, we will pay more attention to ensure better quality rooms in the future.

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Pham thi Minh Hieu

8.5

/10

Reviewed 130 week(s) ago

It 's just OK for sleeping over.

1 people find it helpful

Accommodation's Reply

14 Feb 2023

Thank you Mr. Hieu for staying at Cozi 5 Hotel, Have a nice day

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Nguyen Q. T.

9.1

/10

Reviewed 144 week(s) ago

Khách sạn tốt, ổn áp Sẽ quay lại nếu có dịp

3 people find it helpful

Viet H. T.

9.1

/10

Reviewed 180 week(s) ago

I booked a regular room, but when I got up, the receptionist moved me to a better room, I found the room good for a short break, clean, the lovely receptionist lent me a car for a few days. I moved the car from Hanoi to Saigon. bt thank you. The food around here is suitable for those who like Korean food, but I think the common ground is expensive so I don't want to eat, the bowl of noodles is nearly 80K. If you should go to Tan My area, Huynh Tan Phat.... more affordable price

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3 people find it helpful

Accommodation's Reply

09 Mar 2022

Thank you Huy and Phuong's mother for supporting Cozi 5 Hotel, wish you all the best for your work and study in Ho Chi Minh City! Cozi 5 Hotel is truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. Best regards, Cozi 5

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