8.6
Very Good
From 197 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about GAIA Hotel Ternate
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Staff Friendliness (9)
Ambiance (9)
Distance to City Center (8)
Wifi (8)
Bedroom (8)
Accessibility (7)
Check-in/out Time (7)
Hotel Area (7)
In-room Dining (7)
Surroundings (6)
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Traveler Reviews GAIA Hotel Ternate

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20
40
Customer reviews
Edi J.
icon-Business
Business
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10.0
/10
Reviewed 6 day(s) ago
Friendly & comfortable and exciting
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Tatag Y. E. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Okay. There's no wardrobe in the room, hopefully it's equipped with one.
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Accommodation's Reply
02 Sep 2025
Dear Mr. Tatang Y.E.S., Thank you for taking the time to share your review. We are pleased to hear that you had a good overall stay. We regret any inconveniences related to cleanliness, breakfast options, stair access, and the availability of wardrobes in the room. Your feedback is very valuable and we will immediately follow up with the team to improve the comfort and quality of our facilities. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Sincerely, Patoni - Hotel Manager
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muthia w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very friendly at check-in
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Accommodation's Reply
02 Sep 2025
Dear Ms. Muthia W., Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you found our check-in service very friendly. Your feedback is very valuable and will be kept in mind. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Sincerely, Patoni - Hotel Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
it's not bad.....the room is clean
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you found our room clean and comfortable. Your feedback means a lot to us, and we will continue to strive to provide a better stay experience for all our guests. We look forward to welcoming you back again soon. Best regards, Patoni - Hotel Manager
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A***b
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
Room was very small, but clean. Bathroom got a huge clear glass for other guests to look at you while you are taking shower.
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Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room clean. At the same time, we regret to hear that the room size and bathroom design did not fully meet your expectations. We truly appreciate your comments, as they help us improve our facilities and the comfort of our guests. Your experience is very important to us, and we will review this matter with our team. We hope to have the opportunity to welcome you again and provide a more enjoyable stay in the future. Warm regards, Patoni - Hotel Manager
H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Happy and happy, very happy and happy because it helps a lot.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you were satisfied and helped during your stay with us. Guest satisfaction is our top priority, and your feedback motivates our team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Patoni - Hotel Manager
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The officers and staff are friendly and pleasant.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you were satisfied with the hospitality and service of our staff. This positive feedback encourages our team to continue providing the best possible experience for our guests. We look forward to welcoming you back in the future. Sincerely, Patoni - Hotel Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
friendly hotel staff the food is also delicious
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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d***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Strategic location. Close to everywhere.
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that our hotel's strategic location made it easy for you to travel to various places. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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drg M. M.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 20 week(s) ago
Location is close to everywhere. Close to the airport, harbor and feels right in front of the biggest mall in Ternate: Fast check in and check out process.
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that our hotel's strategic location, close to the airport, port, and right in front of Ternate's largest mall, provided you with convenience. We are also pleased to learn that the check-in and check-out process was smooth and fast. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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Y***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for your wonderful review. We are delighted to know that you enjoyed the indoor and outdoor facilities, as well as the friendly and helpful service from our staff. It is also great to hear that you found the atmosphere comfortable and clean. Your kind words truly motivate us to continue providing the best experience for our guests. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Warm regards, Hotel Gaia Ternate
m***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Clean and close to mcd mall
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
hotel staff is very friendly close to malls and culinary
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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anthony k. s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 39 week(s) ago
Very strategic location close to city center, mall and local market
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that our hotel's strategic location made it easy for you to travel to various places. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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Rasyid N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
I stayed for a couple of days with my family and I had an amazing experience with the staff that were very friendly and helpful. The only thing was the fridge and microwave that were not working.
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to know that you and your family had an amazing experience with us, and we truly appreciate your kind words about our friendly and helpful staff. At the same time, we regret to hear about the issue with the fridge and microwave. Please accept our apologies for this inconvenience. Your feedback is very valuable, and we will address this matter with our team to ensure better facilities for our guests in the future. We look forward to welcoming you and your family back to Hotel Gaia Ternate for an even more enjoyable stay. Warm regards, Hotel Gaia Ternate
Gelar C. P.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 47 week(s) ago
The AC is leaking quite heavily, I have reported it to the receptionist but the technician has not come yet.
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1 people find it helpful
Accommodation's Reply
03 Dec 2024
To Mr. Gelar CP Thank you for choosing Gaia Hotel Ternate as your place to stay. We are very sorry that when you stayed at our hotel you experienced a leaking AC. We will commit to fixing this. Once again we thank you & apologize profusely for the inconvenience. Management. Gaia Hotel Ternate
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W***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 49 week(s) ago
Strategic location in front of the mall so it is easy to find food and other entertainment. The atmosphere is quite good for staying.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are pleased to learn that our hotel's strategic location in front of the mall made it easy for you to find food and entertainment. We are also pleased to hear that the hotel's ambiance was pleasant and comfortable. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
The staff is very friendly and very helpful. The room is clean.
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Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, Gaia Hotel Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
The hotel is clean and comfortable. The staff is friendly.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, OGaia Hotel Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
Friendly and helpful staff. Fast response from the staff.
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, OGaia Hotel Ternate
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Number of reviews per page
20
40