A***x

9.7

/10

Reviewed 12 hour(s) ago

Love the entire stay! Great breakfast and comfy room!

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Verified Traveler

8.5

/10

Reviewed 3 day(s) ago

Nice and clean. Good service.

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Accommodation's Reply

07 Nov 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

F***z

Staycation

9.4

/10

Reviewed 4 day(s) ago

The stay was amazing. The spacious room provided with the modern entertainment set allowed me to have a memorable staycation. Would do again!

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Accommodation's Reply

07 Nov 2026

R***a

Business

10.0

/10

Reviewed 1 week(s) ago

The hotel staff was friendly and helpful at check-in.

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1 people find it helpful

Accommodation's Reply

03 Nov 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

A***a

Leisure

9.7

/10

Reviewed 2 week(s) ago

I stayed here because I wanted to see a concert at Balai Sarbini. It turned out to be very close, just a short walk from the hotel to Lippo Mal Nusantara, which is located in the same area as Balai Sarbini.

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Accommodation's Reply

29 Oct 2026

Z***a

9.7

/10

Reviewed 2 week(s) ago

I stayed here for 5 days and 4 nights with breakfast. At that time, the hotel was quite full because of the Jakarta Running Festival and the YE concert in Jakarta. So, the check-in process was quite long and the restaurant was so full. But everything else was good. Besides, the hotel is so close to Lippo Mall, 5 minutes by walk. Overall, a nice stay there!

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Accommodation's Reply

29 Oct 2026

K***i

10.0

/10

Reviewed 3 week(s) ago

Nice place, great location, and good ambience. Also, nice staff, amazing hotel!

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Accommodation's Reply

24 Oct 2026

Kevin M.

9.1

/10

Reviewed 3 week(s) ago

I really often stay in here and almost get the best experience all the time. My feedback is, you need to give us guidance on how to set the AC temperature. Because it is a little bit frustrating, I tried to set the room temperature to 19 degrees, but it always comes back to 23 degrees...

1 people find it helpful

Accommodation's Reply

25 Oct 2026

Dear Mr. Kevin, Warmest Greeting from Mangkuluhur Artotel Suites ! Thank you for your continued loyalty and for taking the time to share your valuable feedback with us. We are delighted to learn that you have consistently enjoyed your stays at our hotel. However, we sincerely regret the inconvenience you experienced with the air-conditioning temperature settings. We understand your frustration regarding the room temperature reverting to 23°C despite your attempts to adjust it to 19°C. Please accept our sincere apologies for this inconvenience. Your feedback has been duly noted and will be shared with our Engineering team for further investigation. We will also review how we communicate the air-conditioning settings to ensure our guests receive clear and helpful guidance during their stay. Your comfort and satisfaction remain our highest priorities, and we are grateful for your feedback, which helps us identify opportunities to improve our facilities and services. We sincerely appreciate your continued trust in our hotel and look forward to welcoming you back for an even more comfortable and memorable stay. We HeART You, Raesita Bella Duty Manager

S***e

10.0

/10

Reviewed 3 week(s) ago

Very nice comfortable hotel. Very friendly employees. The breakfast is amazing. I can highly recommend this hotel. We are coming back for sure. 🥰

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Accommodation's Reply

24 Oct 2026

J***a

10.0

/10

Reviewed 4 week(s) ago

Friendly staff and nice view from room.

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Accommodation's Reply

19 Oct 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating and delighted that you gave us 5 stars. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

a***g

Business

8.4

/10

Reviewed 4 week(s) ago

The carpet on the bedroom floor was covered in hair. Housekeeping was a bit slow to respond to cleaning. The bathroom was clean...

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Accommodation's Reply

19 Oct 2026

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suite ! Warmest Greetings from Mangkuluhur ARTOTEL Suites!Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issue with the carpet and the delay in our housekeeping response. We understand the importance of maintaining high standards of cleanliness and providing prompt service, and we regret that we fell short of your expectations in these areas. We are pleased to know that you found the bathroom clean. Your feedback has been noted and will be shared with our housekeeping team to help us improve our cleaning procedures and response time. Thank you for bringing these matters to our attention. We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and seamless experience on your next visit. We HeART You Raesita Bella Duty Manager

Nimas A. R.

Leisure

10.0

/10

Reviewed 4 week(s) ago

So happy to stay here. Very close to Lippo Mall Nusantara, just a 5-minute walk to get there. The hotel, the staff, everything makes you feel comfortable. The staff is also very quick to help with anything. If I have business in South Jakarta, I will stay here again. Thank you Mangku Luhur Artotel... keep it up

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Accommodation's Reply

15 Oct 2026

Dear Mrs. Nimas A. R., Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating and delighted that you gave us 5 stars. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

M***e

Transit

6.9

/10

Reviewed 4 week(s) ago

I ordered Inconicto but 10 times someone called but it was not immediately resolved, and why was access given to enter without permission.

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Accommodation's Reply

17 Oct 2026

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suites ! Thank you for sharing your feedback. We sincerely apologize for the inconvenience and concern caused by the repeated doorbell incidents and the unauthorized access to your room. This is certainly not the level of service, privacy, and security we strive to provide. Please be assured that your concerns are taken seriously, and we regret that the situation was not addressed promptly. Guest privacy and safety are our highest priorities, and we will review this matter with our team to ensure appropriate follow-up and prevent similar incidents in the future. We truly appreciate your feedback, as it helps us improve our standards and deliver the exceptional hospitality our guests deserve. We hope to have the opportunity to restore your confidence in us and provide you with a much better experience on your next visit. We HeART You, Raesita Bella Duty Manager

H***l

Staycation

10.0

/10

Reviewed 4 week(s) ago

Best staff and good service.

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1 people find it helpful

Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive rating and delighted that you gave us 10 ratings. We look forward to the pleasure of hosting you again in the near future! We HeART You Raesita Bella Duty Manager

J***i

9.6

/10

Reviewed 6 week(s) ago

Everything was okay, but for check-in time we were told to wait for more than 1 hour and there was no compensation at all.

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Accommodation's Reply

02 Oct 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We sincerely apologize for the inconvenience caused by the waiting time during check-in. We fully understand that having to wait for more than an hour can be frustrating, especially after a journey. We also regret that the situation did not meet your expectations regarding our service recovery. Your feedback is very important to us, and we have shared your concerns with the relevant team to help us improve our room readiness and guest experience. We truly appreciate your understanding and hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay. We HeART You Raesita Bella Duty Manager

P***i

Staycation

9.3

/10

Reviewed 6 week(s) ago

It would have been a perfect stay if the check-in process was more seamless. I arrived at 2:45 PM and was informed that my room was being confirmed and would take 15-20 minutes. I had a late lunch and assumed that by 4:00 PM, it should all be settled. Eventually, when I came back to the front desk, they still couldn't confirm it. I was finally able to check in at 4:30 PM, and despite the inconvenience, there was no particular apology/compensation offered. I believe there should be a more concrete solution to a crowded check-in, as it should be our right to check in on time. Room service food was good in taste, but an order I made (same chat) was not processed, and the process itself took about an hour. I understand that it might be crowded, and they need time to process the order, but they should have had the correct order.

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Accommodation's Reply

01 Oct 2026

Dear Valued Guest, Warmest Greeting from Mangkuluhur Artotel Suite ! Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your arrival experience did not reflect the seamless and attentive service we strive to provide. We understand your disappointment with the delay in confirming your room and sincerely apologize for the inconvenience caused. We also acknowledge your concern regarding the lack of a proper apology or gesture of service recovery at the time. Your feedback regarding managing peak check-in periods has been noted, and we will review our procedures to ensure a more efficient and comfortable arrival experience for our guests. We are also pleased to know that you enjoyed the taste of our room service. At the same time, we sincerely apologize that part of your order was not processed correctly and that it took approximately an hour to resolve. This does not reflect the level of accuracy and responsiveness we expect from our team. Your comments have been shared with the relevant departments for follow-up and improvement. We truly value your feedback and hope to have the opportunity to welcome you back and provide the smooth, and attentive experience. We look forward to the pleasure of hosting you again in the near future with more better experience ! We HeART You, Raesita Bella Duty Manager

J***e

8.5

/10

Reviewed 6 week(s) ago

Fun... Everything is almost perfect👍. Only feedback for the restaurant staff (waitresses), their product knowledge should be improved, so when the food tag name is missing, they can still explain...

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2 people find it helpful

Accommodation's Reply

28 Sep 2026

P***a

Business

10.0

/10

Reviewed 6 week(s) ago

I had a pleasant stay at this hotel. The rooms were clean, comfortable, and the amenities were quite complete. The friendly and responsive service made for a pleasant stay. The location is also quite strategic and easily accessible. Overall, my stay here was satisfactory and highly recommended for those looking for a comfortable place to stay.

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Accommodation's Reply

01 Oct 2026

K***a

8.4

/10

Reviewed 7 week(s) ago

Initially I was a bit hesitant because the hotel's exterior looked a bit dated, but it turns out the interior, from the lobby to the rooms, is up to date and clean. My first note: several employees at the front entrance were chatting non-stop and laughing quite loudly. There were also employees who seemed to have just arrived or were about to leave but passed through the front guest entrance. Cmn, isn't there a separate gate for staff? Second note: breakfast wasn't bad, but some staff or trainees didn't know what was on the menu when asked. We were told, "I don't know what's on the menu either." Another staff member said, "I'm new." As for the food, the klepon was cold and hard. The bread was dry and hard too. Maybe it could be improved. Overall 7/10.

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Accommodation's Reply

25 Sep 2026

Dear Valued Guest, Warmest Greetings from Mangkuluhur Artotel Suites ! Thank you for your detailed feedback and for staying with us. We are glad to hear you found our interiors clean, modern, and comfortable. We sincerely apologize for the inconvenience regarding our staff’s conduct at the entrance and the lack of menu knowledge from some of our breakfast team. Your comments have been shared with the relevant departments for improvement. We also appreciate your feedback on the breakfast quality and will work to ensure better consistency. Thank you for helping us improve. We hope to have the pleasure of welcoming you back for a better experience. We HeART You, Raesita Bella Duty Manager

Ispriyatno A.

8.5

/10

Reviewed 7 week(s) ago

Okay, the room is really great

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Accommodation's Reply

27 Sep 2026

Dear Mr. Ispriyatno, Warmest Greetings from Mangkuluhur ARTOTEL Suites! Thank you for choosing Mangkuluhur ARTOTEL Suites for your stay. We are truly honored by your positive review and delighted to hear about your enjoyable experience. We look forward to the pleasure of hosting you again in the near future! We HeART You, Raesita Bella Duty Manager

Mangkuluhur ARTOTEL SUITES

Overall Ratings & Reviews Mangkuluhur ARTOTEL SUITES

8.9

8.9

8.8

9.1

8.8

Traveler Reviews Mangkuluhur ARTOTEL SUITES