Ani V.

8.4

/10

Reviewed 5 day(s) ago

The hotel stretches to the back, but there's only one elevator at the front. If you get a room at the back, you'll have to climb the stairs. Up to the 6th floor, if I'm not mistaken. And when I tried to get to my room, it wouldn't open. I had to go back and forth twice. Then I went back down to the lobby and asked for a room change. Only then was I given one. Furthermore, the staff is very limited for such a large hotel. 🥴

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B***u

Leisure

10.0

/10

Reviewed 2 week(s) ago

A nice, clean hotel with friendly service. Close to the city center.

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B***u

Leisure

8.5

/10

Reviewed 2 week(s) ago

Nice and clean hotel and friendly service.

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A***n

10.0

/10

Reviewed 3 week(s) ago

Nice hotel, friendly staff, small playground, rooftop swimming pool, nice and clean rooms, complete facilities, spacious parking, complete and delicious breakfast.

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1 people find it helpful

Ivan D. G.

8.5

/10

Reviewed 3 week(s) ago

Comfortable and the best, always stay at Horison when going to Batu.

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1 people find it helpful

Yudha D. S.

Staycation

9.4

/10

Reviewed 5 week(s) ago

staff ramah, All in exclusive ,

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Y***a

Leisure

6.6

/10

Reviewed 6 week(s) ago

I stayed for 3 days and 2 nights. For some reason, the room smelled of sewage for the first two days, but on the third day, when I checked out, it disappeared. I also tried dialing the number to order food, but it wouldn't connect. When I asked the receptionist, they said it was 13, even though the brochure clearly lists number 5 for food orders. But it still didn't connect. One of my orders wasn't there, and I wasn't confirmed until the food arrived. I should have called the room to confirm from the start. But other than that, the room was comfortable and the staff was friendly.

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1 people find it helpful

Novin S.

9.1

/10

Reviewed 6 week(s) ago

Comfortable for my family in the mezzanine room.

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d***n

8.5

/10

Reviewed 7 week(s) ago

The room is clean, comfortable and close to everywhere 😊

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Verified Traveler

Leisure

10.0

/10

Reviewed 7 week(s) ago

Clean, unfortunately breakfast cannot be brought to the room like in other hotels.

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y***n

Leisure

8.5

/10

Reviewed 7 week(s) ago

Strategic location, clean and comfortable rooms, friendly and helpful staff, easy to find food and souvenirs, close to Batu square, recommended hotel.

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Ivan D. G.

10.0

/10

Reviewed 8 week(s) ago

Nice hotel with the services. Comfort and enjoy.

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I***n

Leisure

9.7

/10

Reviewed 9 week(s) ago

Clean rooms, comfortable atmosphere, balcony available but unfortunately there are no chairs provided on the balcony.

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1 people find it helpful

Zakky L.

8.9

/10

Reviewed 10 week(s) ago

The reception staff were extremely unhelpful. I asked to check out after Friday prayers so my wife and child wouldn't have to wait outside, but they refused, claiming the rooms were full. They didn't even ask for my room number, even though I was in the hotel's most expensive room with a mezzanine, but I received no special service at all. The breakfast was also mediocre, with very little variety.

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G***y

Leisure

8.8

/10

Reviewed 10 week(s) ago

Loved every moment of my stay here! Everything felt clean, classy, and comfortable. The staff were so kind and attentive, and the view of Batu City made the experience even better. Definitely great value for money. The only small issue was the Wi-Fi—it could be faster, especially for connecting to the TV.

1 people find it helpful

d***i

Staycation

8.5

/10

Reviewed 11 week(s) ago

Friendly staff, quick check-in and check-out. The room was okay, the only downside was the towels were a bit faded. Breakfast was varied and delicious, and interestingly, they even had coffee brewed on the sand. The 7th floor skylounge wasn't finished yet. The swimming pool was freezing! But the kids still loved it.

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Rahmita A.

10.0

/10

Reviewed 11 week(s) ago

The hotel is comfortable and clean. Everything is complete.

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1 people find it helpful

iriawati

Staycation

8.4

/10

Reviewed 12 week(s) ago

Check-in and check-out were quick and smooth, and the room was clean, but the towels and sheets were a bit shabby. The room had no view. The small parking lot couldn't accommodate cars when it was full, but the security guard was responsive.

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Accommodation's Reply

16 Jul 2026

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We are pleased to know that you experienced a smooth check-in and check-out process, found your room clean, and appreciated the attentiveness of our security team in assisting with parking. We also sincerely appreciate your constructive comments regarding the condition of the towels and bed linens, the room view, and the parking capacity during busy periods. Please rest assured that your feedback has been shared with the relevant departments as part of our continuous efforts to improve the quality of our facilities and services. We sincerely look forward to welcoming you back for an even better stay at Horison Trunojoyo Batu.

H***o

8.8

/10

Reviewed 12 week(s) ago

The hotel is nice. The service and cleanliness are good.

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Accommodation's Reply

16 Jul 2026

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed your stay with us and appreciated our hotel's cleanliness as well as the service provided by our team. Your kind words are a great encouragement for us to continue delivering excellent hospitality and ensuring every guest has a comfortable and memorable experience. We sincerely look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.

R***a

5.8

/10

Reviewed 12 week(s) ago

The restaurant service was terrible, with food taking 1.5 hours to be served. The mattress sank, and the sheets looked very shabby. The bathroom water took a long time to drain, causing it to flood. The room smelled awful.

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Accommodation's Reply

16 Jul 2026

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret to learn about the long waiting time for your meal at our restaurant, the condition of the mattress and bed linen, the slow bathroom drainage, and the unpleasant room odor. Please accept our sincere apologies, as this does not reflect the standards of comfort and service we strive to provide. Your feedback has been shared with our Restaurant, Housekeeping, and Engineering teams for immediate evaluation and improvement. We truly value your comments as they help us enhance the quality of our facilities and services. We sincerely hope to have the opportunity to welcome you back and provide you with a much better experience at Horison Trunojoyo Batu.

Horison Trunojoyo Batu Malang

Overall Ratings & Reviews Horison Trunojoyo Batu Malang

8.8

8.7

8.7

9.0

8.8

Traveler Reviews Horison Trunojoyo Batu Malang