H***y
Leisure
9.1
/10
Reviewed 2 day(s) ago
The concierge is actually helpful, you can leave your luggage 1 day before check-in. You can leave packages. However, the check-out speed needs to be improved. Food, for variety, OK, there is sushi, but the taste is more plain. Lontong Padang sauce is watery. Please improve the taste of the food because I want to come again. Overall service is very good. The fish pond is OK, the gym is OK, pilates is OK. The view? Amazing for early morning sunrise towards the mountain. If possible, take the Mountain view. Water, it would be better to provide a dispenser for refills.
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Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Thank you for choosing The Gaia Hotel Bandung and for taking the time to share your experience. We are delighted to hear that you enjoyed our guest services, especially the concierge service, as well as the amenities such as the fish pond, fitness center, and Pilates. We are also pleased that the sunrise mountain view was one of the special moments during your stay. We greatly appreciate your feedback regarding the speed of the check-out service, the taste of the food, and the consistency of the Padang sticky rice sauce. This feedback is invaluable in our ongoing efforts to improve the quality of our service and dining experience for our guests. We also appreciate your suggestion regarding the water refill system, which we will use as input for future evaluations. We look forward to welcoming you back to The Gaia Hotel Bandung again and providing you with an even more memorable stay and dining experience on your next visit. Sincerely, The Gaia Hotel Bandung, where relaxation means a new beginning.
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