Very disappointing stay. The shower was not working properly, and the hot tub was completely out of service. There was also no water available at times, which made the stay extremely inconvenient. To make matters worse, the scooter provided malfunctioned, causing additional problems during our trip. The rooms are very noisy; you can hear people talking in other rooms and the construction workers. Despite all these issues, we were still charged the full price without any reasonable compensation. The property is also difficult to reach due to limited transportation options. Overall, the facilities did not match what was advertised, and the lack of maintenance and customer service made for a frustrating experience. I would not recommend staying here unless these issues are properly addressed.

The room was small, the staff was slow, and it wasn't very clean.

Comfortable atmosphere away from noise, very attractive sea view and very friendly staff service.

Treated to such a beautiful view 😍

I requested a high-floor room and honeymoon decor, but there may have been a miscommunication with the app. So, when I checked in, I wasn't given a high-floor room and it wasn't decorated. I complained to the receptionist, who apologized and offered to change the room for the next day. Overall, the room's interior is nice, with a private pool and open kitchen. The staff is also friendly. Keep up the good work!

The staff is friendly, the food is delicious, and it is very clean and they respond quickly to complaints.

Very nice view, friendly service and comfortable place.

Stayed overnight in 3 rooms.. The rooms are cramped.. The bathroom sink is very thin so water easily splashes onto clothes.. The parquet floor is peeling and uncomfortable for the feet.. Lots of insects and geckos.. The pool is dirty and should be equipped with a barrier for toddlers who don't understand.. Don't step on the green part, thought it was synthetic grass on the balcony.. Turns out it's on a plastic fiber roof.. Very dangerous.?!!! The staff is alone after 5 pm.. Want to sleep, the hum of the AC entering the room is a bit loud to the ears.. The price of ordering food is relative but it matches the delicious grilled chicken 👍 #theview is great

Second time staycation here, still enjoyable.

Nice place. Beautiful view. The room is just the right size. Perfect for Mandalika holiday.

The atmosphere is very comfortable, calm with silence to enjoy the universe with a perfect combination of hill and beach views.

there is no notification and clear information and very bad service, bringing children is asked to pay even though there is no information on the application... dirty, narrow and dusty.. the view is blocked by construction in front of the villa...

I've wanted to stay at Telescope for a long time and finally yesterday I was able to try staying there. First impression, I didn't expect the staff to be so caring and friendly, long story short, yesterday we booked through Traveloka and it turned out that the room type was different from the photo displayed (maybe because of an error) finally we chatted the admin and got a very good response 😊. Then on the day our car had a problem in the Kuta area and we tried to chat the admin again to ask if there was a mechanic acquaintance who could help check the location. The response was very fast and offered several options that were very helpful. Oh yeah btw the name of the very friendly receptionist was Sis Li, thank you Sis Li 😊 Our staycation went smoothly even though we were pessimistic about not coming because the problematic car had to travel far and the location was uphill. The room was super nice and worth it for that price, even though it was cloudy we still got a beautiful view of the beach in Lombok. Highly recommend, hopefully there will be another chance to stay at Telescope 🙌

Very comfortable. Next trip here again.

The staff were very friendly, nice view, delicious food. Next time we will come back again.

The hotel staff is very friendly, the hotel atmosphere is also very beautiful.

The gas stove was not ready and there was leakage onto the cot.

Access to the hotel is quite bad road. The staff and service are friendly. The food is really delicious.

Amazing view. Very comfortable room. But the pool is a bit dirty.

Initially, it was a problem because I brought children, but after it was explained, it was no problem. Very recommended, comfortable, and private.