Overall Ratings & Reviews Rock House

Without hesitation, ALL the staff members were amazing! There is fun shopping and restaurants all within 10-15 minutes!

All the above

The Rock House is a stunning and exclusive vacation property. That has stunning views of the Atlantic with crystal clear water with a limited beach front. Interior furnishings are not up to a 5 star level and the Bed Mattress was atrocious. Do not know the make but it felt as if it was a covered box spring with a plastic mattress cover. It crunched and crack with every move. A real plus was the kitchenette with a small Sub Zero Frig, Miele cooktop & Bosch Dishwasher. A small laundry room had a front-loading washer and dryer. The food in Vita and Cave Bar was soooo good we never went out to another restaurant even when we had our own car. Kudos to the Cave Bar staff....what great service. My biggest complaint is with the Housekeeping Department. They do not respond to requests in a timely manner. A simple request to make up our room while we were at breakfast ended up being completed at 3 PM in the afternoon. A second request had a better response time but still very late in the afternoon. Turn down service was inconsistent. Some days you got all towels for the next morning other times you were shorted some and nothing was touched on the patio lounge chairs. They keep saying that everything is on ISLAND TIME. Sometimes I think is a poor excuse for customer service. Not sure I would ever comeback when I believe there are better properties and resorts offering a truly 5-star experience in Mexico.

Everything is perfect except the food from the hotel restaurant isn't good.

The property was beautiful. The service was top notch! Area was not really walkable and it’s lovstaway from the other resorts but if you are going for quiet and relaxation it’s great! The food was delicious as well

The Rock House was one of our favorite parts of our trip. The views and beach were beautiful. The food was amazing. Staff made us feel so welcome. We would go on an excursion for the afternoon but I could not wait to get back to the Rock and sit in our private pool. Unbelievable experience!

What an amazing resort - staff room hospitality were top notch!

Highly recommend

The in room phone issue was not working and the WiFi is not strong

Awesome, unique, great time!

Most amazing place. Small, very high end and the staff was superb

Very peaceful and quiet. Staff was friendly and helpful. While breakfast was good, one thing that could improve is the quality of food. Dishes lacked flavor and had seasoning that did not compliment the main ingredient. Improving this would immensely help as guests are more likely to stay and eat at the property.

My #1 place! I’ve traveled all over the world for many years…. Rock House is #1

Beautiful design and excellent food and service.

Felt private. Staff was world class. I

I had great time celebrating my 40th birthday. I will definitely be back.

A wonderful property with the most friendly staff. Everyone is so friendly and personable. I've never stayed anywhere where I remember the names of so many staff members for their delightful service. From Robert, Ron, Tyree, Jodson, Emmanuel, Orlando, Tiffany, Rebbeca, Fabienne and more besides. Everyone is there to make your stay the most special and relaxed time possible. The property is also really lovely, set in picturesque landscaped gardens right on the beach it is a true island paradise getaway. The breakfast is very nice and there are plenty of lunch and dinner options too. There are also water refill points throughout the property, so you won't go hungry or thirsty. Overall, an amazing place to stay and would highly recommend to anyone travelling to the island! Thank you so much to everyone at Rock House!!

Great stay

This was an amazing property. Room we had was an Oceanfront pool studio and it was spacious and the views were amazing! Enjoyed sunrise. The staff was extremely welcoming, hospitable and attentive. Everything about the food was amazing, breakfast, lunch and dinner. Super clean rooms and overall facilities.

First and foremost this property and most of the staff was great. With the exception of the check in process. Yes, we did get here without any reservations and were living life post thanksgiving tryptophan on a wimp. Came to this hotel because Expedia was showing vacancy. The front desk girl helping us basically turned us down but after showing her the availability on Expedia she asked us to make the reservation and wait 30-45mins for it to show up on her system. Long story short they had us waiting in the lobby for over 4hrs to finally give us a room. The manager Frank came to try and mediate the situation and asked what would make us happy. We said an upgrade. He claimed there wasn’t any upgrades available but his colleague said it was, as long as we canceled it through Expedia and purchased it from them directly. Made me feel uneasy because if it wasn’t for Expedia they would have lost our business but ultimately they didn’t do ANYTHING for wasting our time in the lobby for 4 hours. Frank the manager over promised and under delivered.