Staff is nice Hotel à bit far away from center you need a taxi otherwise is okay

WiFi was patchy , but a good location for buses to town

Out of 7 cities and an 18-day trip across Spain, this was the absolute worst hotel experience. The staff here are completely untrustworthy. We hung the 'Do Not Disturb' sign on our door immediately after checking in and never touched it again. Yet, the night before we checked out, the sign was gone, and we found that a cleaner had entered our room. Shockingly, the front desk denied that the sign was ever displayed—without even checking their security cameras—and blamed us for the incident. Since we left laptops, credit cards, and other important valuables in the room, we had to involve the local police to file an official report and investigate. Paying a premium price of 300-400 euros a night during peak season for a self-proclaimed '4-star hotel,' you would expect basic privacy and honesty. Instead, this place provides zero protection for its guests, acts completely cowardly, and dodges all accountability. Our request from the start was very straightforward: let us look at the hallway CCTV between 1:40 PM and 2:40 PM to see who took the sign down. We just wanted the facts. But the hotel went from making excuses to delay us, to outright refusing to cooperate after they watched the footage themselves. Absolutely disgraceful. We had no choice but to report this to the police. Stay away and beware.

Amasing place. No al a carte brioche or croissant as an option.

Professional, knowledgeable staff

A great hotel - very comfortable and spacious with friendly helpful staff. Lovely breakfast and a bottle of fizz in our room on arrival. NB the pool only opens at 11am which was disappointing. It would be good if there were more loungers and parasols. Overall a good find and we would stay again.

Very clean and quiet neighborhood would 100% stay again.

Staff were all very nice. Ther bare and restaurant had pretty limited hours with no other options nearby. The room with the garden was beautiful and peaceful. Parking was easy.

Beautiful property and area. Bus service was excellent to and from hotel to old town/beach.

Clean and spacious room

Room was lovely and cleanish! I had to clean the bath before I could use it as it had hairs in it. It was very spacious and had everything we needed for a comfortable stay. Also we was suppose to receive a complimentary bottle of bubbles but didn’t receive one. Still it was a pleasant stay.

All good but dog friendly??? Avoid if you have dogs.

Love the property. A little bit far from the main area.

Great room, lovely staff

Room and hotel well appointed, staff considerate and friendly. Dog friendly and, unusually, the pet room was immaculate. Restaurant menu limited and not able to take our smaĺl dog in - room service was our only option.

A quiet place to rest with the family.

This hotel shouldn’t be rated with4 stars. The staff in the hotel were not professional in any respect. They were unorganised, unhelpful at reception, provided poor service in the breakfast restaurant (leading us to a table and then giving it to other guests), and where do I start with the makeshift bar. The hotel is not near any other amenities so you would expect to have a permanent bar but instead the put a temporary bar out in the reception area which is not permanently staffed, so to get a drink you need to ring a bell and wait to be served. They close the bar at 11pm. We arrived back from dinner at 11.05pm and asked for a drink and despite the reception area being busy we were rudely refused service despite our polite request. When we arrived they were hoovering the reception area and seemed unprepared to deal with incoming guests. The hotel is relatively modern and in a residential and quiet area with good transport via bus into San Sebastian and could be much better. It is particularly let down by their staff at all levels from management down who are simply not up to the job.

Good

Convent parking and clean room

When we arrived around midnight, the electricity went out in our floor, we were only able to go to our room at around 2am and until 2am we were in the lobby with the electricity going on and off. The checkout is at 11:00 am, but we were a few minutes late because we couldn’t sleep properly at night, the main desk call to the room to remind us of the time of the check out. In the morning in the breakfast buffet which is charged 20 euros per person, there was a leak in the ceiling and they had bucket on the floor containing the water. In the end they did not charge the breakfast because I complained about the delay of the entry into the room. We had less than 20 minutes to eat. Overall I think in a hotel of this category should not present this kind of situation. When the power goes of in the rooms the fee should not be charged. It is not a good example of a good service.