Overall Ratings & Reviews Mercure Auckland Queen Street

Excellent stay. Came to celebrate my birthday and the staff organised sparkling wine and balloons to be delivered which was much appreciated. Room was cosy, but very comfortable for the 3 nights we stayed. Highly recommend and definitely worth the rate we paid

Rooms and bathrooms were great. Beds comfortable.

Practical location but expensive parking. Hotel itself seemed a bit outdated but our room was nice and comfortable. Breakfast was comprehensive and good!

Fantastic as always. Staff great. Room great. Lonestar great.

Staff were outstanding. Room and bathroom clean. Very comfortable bed and sheets.

Good value for the price and conveniently located.

Good for the price and very convenient location.

Clean and tidy, friendly helpful staff, car park very tight and small. Well priced for the area.

Carpets were in need of replacing. One room had large stain not a nice look. Day shift man excellent. Whoever answered phone during the evening and earlier in a.m. was not interested in assisting us at all. As we checked out, told man who had check us in previous day and he organised a coffee for us in the restaurant as an apology for lack of service.

Staff are really friendly

Lovely place

It was a short stay but it made us wish to come back.

Beautiful superior king bed and linen, tidy little room with a balcony, big spacious bathroom and shower, unfortunately the TV wasn't working in the room but we were compensated with a complimentary breakfast overall was a comfy nights stay.

Convenient for the cruise terminal. Comfortable and well serviced

Staff and breakfast good. Not as close to the centre due to hills. Good dining portions nearby

Got some bite from the bed bugs

Reluctant review because the staff were very nice however the purpose of booking was to stay in for the night with tv and room service. First the phone didn’t work and I

Clean and tidy, friendly staff. Thanks

Carpark narrow. Room size On the smaller side but for a night’s stay is fine.

Excellent facilities with amazing staff and service.